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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308029 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Jersey Shore Radiology Associates — 2100 State Route 33, Neptune NJ, 07753

Oct 7, 2025 → Oct 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (31 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Oct 13, 2025)
▶ Clock Running
Status: Created
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 13, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Oct 7, 2025 Completed: Oct 13, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 7 → Oct 7 Created ▶ Running 0 0
Oct 7 → Oct 13 Scheduled ▶ Running 3 3
Dispatch 0.1d
Coordinators 4.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
4.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Oct 7, 2025 Due: Nov 30, 2025 Completed: Oct 13, 2025 (48 days early)
📅
4.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00533454
URGENT Philips WO Request
Closed
EPIQ 5 Ultrasound System - Installed Product 60560198 - USO13C0479
Priority
High
Origin
Email
Reason
New Case
Contact
Christine Oshaughnessy
Owner
Shelby Robinson
Created
Oct 7, 2025
Work Orders from this Case (1)
WO-01308029 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Oct 7, 2025 • Closed: Oct 13, 2025
Completed with minor delays
Invoiced • 148 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/07/2025 RFosbury - Received email from Christine O’Shaughnessy  @ christine.oshaughnessy@univrad.com confirming FSE Jason Yenser Onsite OCT 13th at 2 PM.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 5 Ultrasound System - Installed Product 60560198 - USO13C0479
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Oct 7, 8:58 AM
Case Number: 00533454
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 7, 9:25 AM
Work Order: WO-01308029
Type: Preventive Maintenance
Priority: PC
👷
▶
3 Technician Assigned Oct 7, 9:55 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-13T18:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 29m
⏳ 4.0 business days
⏱️
3x Labor Added Oct 13, 6:44 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 3, 117
✔️
Status: Completed by Jason Yenser Oct 13, 7:47 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 9h, 0m
⏳ 2.0 business days
⏱️
Labor Added Oct 15, 9:12 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 15, 9:28 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 13h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Oct 17, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 53m
🚨 17.0 business days
🧾
Invoice Created Nov 10, 10:54 AM
Invoice Number: SM-243975

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00533454
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 13, 2:00 PM
Created
Oct 7, 9:25 AM
Invoice #
SM-243975

Work Details (4)

Name Type Status Qty Amount Date
WL-02969116 Labor Open 1.5 $275.00 Oct 13, 6:44 PM
WL-02969117 Labor Open 3 $0.00 Oct 13, 6:44 PM
WL-02969118 Travel Open 117 $0.00 Oct 13, 6:44 PM
WL-02971124 Labor Open 0.016666666666667 $38.00 Oct 15, 9:12 AM

Details