Troubleshoot Autoclave over temp issues.
Notes: We have another autoclave overheating. We are
down to one for our very busy surgery center.
Model: Midmark - M11-042
Model Type: Autoclave
Asset ID: 6343779
Site: Sono Bello - OK-Oklahoma City<https://www.ebiotrack.com/sites.php?sid=18068>
Serial #: V2408750
11/26 KKelch called Megan to reschedule for 12/3 between 9 and 11 am. Customer confirmed.
11/20 KKelch called Megan to schedule for 11/26 between 1 and 3 pm. Customer confirmed.
11/19/25 RBerry- Updated due date based on parts. Removed delay code.
11/19 KKelch waiting on tracking to update prior to scheduling
10/9 KKelch Megan called me back to schedule for 10/13 between 9 and 11 am. Customer confirmed.
10/9 KKelch called Megan to schedule for 10/13 between 9 and 11 am. Left VM.
10/8 KKelch called Megan to schedule for 10/10 between 9 and 11 am. Left VM.
10/7/025 CDempsey- wondering if this can go to Hendrix rather than Zach?
🔧Work Performed
i arrived on location and found said unit i removed the coverts from the unit i the placed unit in Maintenance mode. I then tested the valves on the block heard clicking of solenoids one all but one i then pulled the black wires from solenoids and the red wires and moved to black side where the black wires were and self-indulgent was working indicating the board is the problem will need to place order for part# 002-2063-00x1. I will return when customer receives parts.
12/3/2025 i arrived on location. Found SN V2408750. I the removed the side cover than unplugged the unit. I then removed the old board from unit and then installed part #002-2063-00 X1 control PCB. I then programmed the serial and time and date to new board. I then placed the side cover back on the unit and then function tested unit doing 2 cycles back to back and both cycles passed all test. Unit was laced back in service.
🔍Technician Findings
Found unit not working giving high limit heat
⚠️Problem Description
Troubleshoot Autoclave over temp issues.
Notes: We have another autoclave overheating. We are
down to one for our very busy surgery center.
Model: Midmark - M11-042
Model Type: Autoclave
Asset ID: 6343779
Site: Sono Bello - OK-Oklahoma City
Serial #: V2408750 https://www.ebiotrack.com/workorder.php?wo=68769
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +14052013247
Completed Nov 26, 2025
11/26 KKelch called Megan to reschedule for 12/3 between 9 and 11 am. Customer confirmed.
📋
Outbound to +14052013247
Completed Nov 20, 2025
11/20 KKelch called Megan to schedule for 11/26 between 1 and 3 pm. Customer confirmed.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 18, 2025
To: mtate@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308033Location: OK-Oklahoma CityAddress: 13100 North Western Ave Oklahoma City, OK 73114Device: M11 (Series) V2408750Problem Description: Troubleshoot Autoclave over temp issues.
Notes:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 11, 2025
To: mtate@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308033Location: OK-Oklahoma CityAddress: 13100 North Western Ave Oklahoma City, OK 73114Device: M11 (Series) V2408750Problem Description: Troubleshoot Autoclave over temp issues.
Notes:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 4, 2025
To: mtate@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308033Location: OK-Oklahoma CityAddress: 13100 North Western Ave Oklahoma City, OK 73114Device: M11 (Series) V2408750Problem Description: Troubleshoot Autoclave over temp issues.
Notes:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 28, 2025
To: mtate@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308033Location: OK-Oklahoma CityAddress: 13100 North Western Ave Oklahoma City, OK 73114Device: M11 (Series) V2408750Problem Description: Troubleshoot Autoclave over temp issues.
Notes:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 21, 2025
To: mtate@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308033Location: OK-Oklahoma CityAddress: 13100 North Western Ave Oklahoma City, OK 73114Device: M11 (Series) V2408750Problem Description: Troubleshoot Autoclave over temp issues.
Notes:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 14, 2025
To: mtate@sonobello.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308033Location: OK-Oklahoma CityAddress: 13100 North Western Ave Oklahoma City, OK 73114Device: M11 (Series) V2408750Problem Description: Troubleshoot Autoclave over temp issues.
Notes:
📋
Inbound from +14052013247
Completed Oct 9, 2025
10/9 KKelch Megan called me back to schedule for 10/13 between 9 and 11 am. Customer confirmed.
📋
Outbound to +14052013247
Completed Oct 9, 2025
10/9 KKelch called Megan to schedule for 10/13 between 9 and 11 am. Left VM.
📋
Outbound to +14052013247
Completed Oct 8, 2025
10/8 KKelch called Megan to schedule for 10/10 between 9 and 11 am. Left VM.
📅
WO-01308033 - Virtual Tech - Field Repair - Oklahoma City - OK-Oklahoma City
Dec 3, 2025 10:00am – 12:00pm
Work Order: WO-01308033
Account: Sono Bello
Customer Case Number:
Location: OK-Oklahoma City
Address: 13100 North Western Ave, Oklahoma City, OK 73114
Manufacturer:
Model #:
Serial #:
Contact Name: Megan Tate
Contact Phone: 4052013247
Contact Email: mtate@sonobello.com
Due Date: 10/10/2025
Sched
JPEG
IMG_4669
Dec 3, 2025
Timeline
📞
▶
3
Case Linked Oct 7, 9:41 AM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order:WO-01308033
Type:Virtual Tech - Field Repair
Priority:P3
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 7, 4:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:7h 1m
⏳2.9 business days
🗓️
▶
2
Status: Scheduled Oct 9, 10:15 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-10-13T14:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Darrell HendrixOct 13, 12:37 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 2h
⏱️
4x Labor Added Oct 13, 3:03 PM
Type:Labor, Travel
Status:Open
Qty:1, 0.5, 32
📦
▶
2
Parts Requested Oct 13, 3:09 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Darrell Hendrix
From:Tech On Site
To:Awaiting Parts
Duration in Previous:2h 31m
🚨25.0 business days
📅
Status: Ready for Scheduling by Amy GreeneNov 18, 7:13 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:36d 5h
👷
▶
2
Technician Assigned Nov 19, 8:58 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:13h 45m
🔩
2x Parts Added Nov 19, 9:14 AM
Type:Parts, Expenses
Status:Open
Qty:1
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Nov 20, 10:15 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:1d 1h
⚠️5.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchNov 26, 3:09 PM
Scheduled For:2025-12-03T15:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Darrell HendrixDec 3, 11:43 AM
From:Scheduled
To:Tech On Site
Duration in Previous:13d 1h
⏱️
▶
2
5x Labor Added Dec 3, 1:25 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Darrell Hendrix
From:Tech On Site
To:Completed
Duration in Previous:1h 44m
🏁
Status: Closed by Darrell HendrixDec 3, 1:31 PM
From:Completed
To:Closed
Duration in Previous:4m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Dec 5, 5:03 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳4.9 business days
🧾
Invoice Created Dec 11, 12:15 PM
Invoice Number:SM-248419
Bottlenecks
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Awaiting Parts
Duration: 25.0 business days (threshold: 3.0 business days)
Exceeded by 22.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)