12/29/25 DAntolin - Work van in repair shop. Expected to be completed today. Rescheduled with Lisa for all sites tomorrow 12/30/2025
11/12/2025 CRamen scheduled via logged email WO-01308053 for 12/29 and 12/30. POC's for the 4 facilities:
AEP
Lisa Carter 937-538-0466
TMPO
Dan Wade 937-609-7937
ELP
Jason Woolley 614-381-4773
MAP
Andy Sheets 937-537-0525
10/31/2025 CRamen called Lisa cell 937-538-0466 and called Lisa 937-498-4545 ext 88995 based off email response and asked for a returned call to coordinate inspection/PMs between the 4 facilities based off email response and asked for a returned call to coordinate inspection/PMs between the 4 facilities. Call logged on WO-01308053
10/28/2025 CRamen logged email requesting Monday 12/1/2025 with an arrival window between 8-10am. Email logged on WO-01308062. Placeholder set
10/15/2025 CRamen per LYoder in scheduling Pod to remove from Bruce and re-assign to Dustin
10/9/2025 CRamen left a vm for Lisa to return call to schedule PMs for the 3 Honda locations for the PM month of December. Call logged on WO-01308053
🔧Work Performed
Ferno Washington Inc - Model 28
Serial #: II-77251 - Asset ID: 13363350
Stryker Medical - 6082 MX-Pro R3
Serial #: 081239002 - Asset ID: 13363352
Stryker Medical - 6080 MX-Pro
Serial #: 39478 - Asset ID: 13363351
Stryker Medical - 6252 Stair-Pro
Serial #: 080639974 - Asset ID: 13363349
Stryker Medical - 6252 Stair-Pro
Serial #: 130340561 - Asset ID: 13363348
Email: EMSAR Request for service at OH 235 - Honda Development & Manufacturing of America (Email to schedule service)
Completed Oct 28, 2025
To: lisa_carter@na.honda.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at OH 235 - Honda Development & Manufacturing of America (Email to schedule service)
Body:
Hi Lisa Carter,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection: Semi-Annual Equipment PM
9 pcs at 3 locations
Here’s the location information we have on file:
Location:
OH 235 - Honda Development & Manufacturing of America
6964 Ohio 235
Russ
📅
WO-01308062 - Preventive Maintenance - Russells Point - OH 235 - Honda Development & Manufacturing of America
Dec 30, 2025 11:00am – 2:00pm
Work Order: WO-01308062
Account: Honda Development & Manufacturing of America, LLC
Customer Case Number:
Location: OH 235 - Honda Development & Manufacturing of America
Address: 6964 Ohio 235, Russells Point, OH 43348
Manufacturer:
Model #:
Serial #:
Contact Name: Lisa Carter
Contact Phone: 937-
Timeline
📞
Case Linked Oct 7, 1:00 AM
Case Number:00533420
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 7, 11:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Oct 7, 1:11 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 10m
⚠️6.0 business days
🆕
▶
2
Status: Entered Oct 15, 10:28 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Dustin Antolin
🚨20.0 business days
🗓️
▶
2
Status: Scheduled Nov 12, 10:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-12-29T16:00:00.000+0000
🚨31.0 business days
📅
Dispatch Scheduled by Dustin AntolinDec 29, 11:03 AM
Scheduled For:2025-12-30T16:00:00.000+0000
⏳2.0 business days
⏱️
▶
2
7x Labor Added Dec 30, 3:52 PM
7x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Scheduled
To:Closed
Duration in Previous:48d 5h
📄
Status: Ready to Bill by Diane PattonDec 31, 10:55 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:19h 1m, 0m
⏳2.0 business days
🧾
Invoice Created Jan 4, 9:00 PM
Invoice Number:SM-250203
Bottlenecks
Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Assigned
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Scheduled
Duration: 32.0 business days (threshold: 2.0 business days)
Exceeded by 30.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)