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WO-01308063 ↗ ServiceMax

Honda Development & Manufacturing of America, LLC • Preventive Maintenance • PSM

📍 State Rt 347 - Honda Development & Manufacturing of America — 11000 State Rt 347, East Liberty OH, 43319

Oct 7, 2025 → Dec 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (37 biz days late)
Active: 55 biz days
🕐 Clock stopped: Invoiced (Dec 30, 2025)
▶ Clock Running
Status: Created
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Oct 7 → Oct 15, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 5 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Oct 15 → Nov 12, 2025
19 business days (counted)
Running total: 24 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Nov 12 → Dec 30, 2025
31 business days (counted)
Running total: 55 of ? biz days used
Created: Oct 7, 2025 Invoiced: Dec 30, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 7 → Oct 7 Created ▶ Running 0 0
Oct 7 → Oct 7 Ready for Scheduling ▶ Running 0 0
Oct 7 → Oct 15 Assigned ▶ Running 5 5
Oct 15 → Oct 15 Entered ▶ Running 0 5
Oct 15 → Nov 12 Assigned ▶ Running 19 24
Nov 12 → Dec 30 Scheduled ▶ Running 31 55
Dispatch 0.0d
Coordinators 58.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
58.5 days
Over SLA
Billing
0.0 days
Created: Oct 7, 2025 Due: Dec 31, 2025 Completed: Dec 30, 2025 (1 days early)
📅
56.0 days Total Age
⏱️
32.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
55.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533418
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 2 pcs https://www.ebiotrack.com/inspection.php?iid=30568
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Carter
Owner
Jessica Sells
Created
Oct 7, 2025
Work Orders from this Case (1)
WO-01308063 (current) Invoiced
Preventive Maintenance • Dustin Antolin
Created: Oct 7, 2025 • Closed: Dec 30, 2025
Completed with significant delays
Invoiced • 148 days old
🚨
Primary Delay 32.3 days stuck in "Scheduled"
⏱️
Total Delay 55.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
25.8d / 0.5d SLA
Scheduled
32.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/2025 CRamen scheduled via logged email WO-01308053 for 12/29 and 12/30. POC's for the 4 facilities:

AEP

Lisa Carter 937-538-0466 

TMPO

Dan Wade 937-609-7937 

ELP

Jason Woolley 614-381-4773 

MAP

Andy Sheets 937-537-0525


10/31/2025 CRamen called Lisa cell 937-538-0466 and called Lisa 937-498-4545 ext 88995 based off email response and asked for a returned call to coordinate inspection/PMs between the 4 facilities   based off email response and asked for a returned call to coordinate inspection/PMs between the 4 facilities. Call logged on WO-01308053


10/28/2025 CRamen logged email requesting Monday 12/1/2025 with an arrival window between 8-10am. Email logged on WO-01308062. Placeholder set


10/15/2025 CRamen per LYoder in scheduling Pod to remove from Bruce and re-assign to Dustin


10/9/2025 CRamen left a vm for Lisa to return call to schedule PMs for the 3 Honda locations for the PM month of December. Call logged on WO-01308053

🔧 Work Performed
Ferno Washington Inc - Model 28 Serial #: L239098 - Asset ID: 13363346 Ferno Washington Inc - Model 28-Z Serial #: 12N221187 - Asset ID: 13363347
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 2 pcs https://www.ebiotrack.com/inspection.php?iid=30568

Timeline

📞
Case Linked Oct 7, 1:00 AM
Case Number: 00533418
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 7, 11:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 7, 1:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 1m
⚠️ 6.0 business days
🆕
▶
2 Status: Entered Oct 15, 10:29 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Dustin Antolin
🚨 20.0 business days
📅
▶
3 Dispatch Scheduled Nov 12, 10:11 AM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 28d 0h
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-30T14:00:00.000+0000
🚨 31.0 business days
📅
Dispatch Scheduled by Dustin Antolin Dec 29, 11:04 AM
Scheduled For: 2025-12-30T19:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 7x Labor Added Dec 30, 9:47 PM
7x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 48d 11h
📄
▶
2 Status: Ready to Bill Dec 31, 10:56 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
⏳ 2.0 business days
🧾
Invoice Created Jan 4, 9:00 PM
Invoice Number: SM-250206

Bottlenecks

Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Assigned
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Scheduled
Duration: 32.3 business days (threshold: 2.0 business days)
Exceeded by 30.3 business days

🔗 Related Artifacts

📞
Case 00533418
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Dec 30, 2:00 PM
Created
Oct 7, 11:11 AM
Invoice #
SM-250206

Work Details (7)

Name Type Status Qty Amount Date
WL-03050490 Labor Open 0.5 $0.00 Dec 30, 9:47 PM
WL-03050491 Travel Open 25 $0.00 Dec 30, 9:47 PM
WL-03050492 Labor Open 0.75 $0.00 Dec 30, 9:47 PM
WL-03050493 Labor Open 0.5 $0.00 Dec 30, 9:47 PM
WL-03050494 Labor Open 0.5 $0.00 Dec 30, 9:47 PM
WL-03050495 Labor Open 2.8333333333333 $0.00 Dec 30, 9:47 PM
WL-03050496 Travel Open 150 $0.00 Dec 30, 9:47 PM

Details