Annual Equipment Electrical Safety Test And Calibration Service
This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
117 pieces
https://www.ebiotrack.com/inspection.php?iid=30578
10/22 KSmith -- Scheduled for 12/8-12/9 with Richard
10/22 KSmith -- Sent email to schedule for 12/8-12/9
10/20 KSmith -- Sent email to schedule for 12/8-12/9
10/16 KSmith -- Sent email to schedule for 12/8-12/9
🔧Work Performed
Completed annual inspection. All work documented in ebiotrack S.O #: 256-15786-30578.
🔍Technician Findings
Completed annual inspection. All work documented in ebiotrack S.O #: 256-15786-30578.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
117 pieces
https://www.ebiotrack.com/inspection.php?iid=30578
📧
Email:Re: [EXTERNAL] Re: Oak Street Health - South Jamaica, NY -- EMSAR Inspection -- WO-01308065
Completed Oct 22, 2025
From: richard.mckenzie@oakstreethealth.com
To: ksmith@emsar.com
Sure.
On Wed, Oct 22, 2025 at 11:22 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
**** External Email - Use Caution ****
________________________________
Does Monday, December 8th work for the technician to come onsite and complete the inspections?
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
877-323
📧
Email:Re: [EXTERNAL] Re: Oak Street Health - South Jamaica, NY -- EMSAR Inspection -- WO-01308065
Completed Oct 22, 2025
From: richard.mckenzie@oakstreethealth.com
To: ksmith@emsar.com
Hi,
Yes, I am the one that would schedule with you.
On Wed, Oct 22, 2025 at 10:37 AM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
**** External Email - Use Caution ****
________________________________
Hi Richard,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at O
📧
Email: Re: Oak Street Health - South Jamaica, NY -- EMSAR Inspection -- WO-01308065
Completed Oct 22, 2025
To: richard.mckenzie@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Re: Oak Street Health - South Jamaica, NY -- EMSAR Inspection -- WO-01308065
Body:
Hi Richard,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Oak Street Health - South Jamaica, NY located at 115-15 Sutphin Blvd?
If not, would you have the contact information of the person I need to speak
📧
Email: Re: Oak Street Health - South Jamaica, NY -- EMSAR Inspection -- WO-01308065
Completed Oct 20, 2025
To: richard.mckenzie@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Re: Oak Street Health - South Jamaica, NY -- EMSAR Inspection -- WO-01308065
Body:
Hi Richard,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Oak Street Health - South Jamaica, NY located at 115-15 Sutphin Blvd?
If not, would you have the contact information of the person I need to speak
📧
Email: Oak Street Health - South Jamaica, NY -- EMSAR Inspection -- WO-01308065
Completed Oct 16, 2025
To: richard.mckenzie@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Oak Street Health - South Jamaica, NY -- EMSAR Inspection -- WO-01308065
Body:
Hi Richard,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Oak Street Health - South Jamaica, NY located at 115-15 Sutphin Blvd?
If not, would you have the contact information of the person I need to speak with?
📅
WO-01308065 - Inspection - Jamaica - Oak Street Health - South Jamaica, NY
Dec 8, 2025 9:00am – 6:00pm
Work Order: WO-01308065
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - South Jamaica, NY
Address: 115-15 Sutphin Blvd., Jamaica, NY 11434
Manufacturer:
Model #:
Serial #:
Contact Name: Richard McKenzie
Contact Phone: 374-845-6678
Contact Email: richard.mckenzie
Timeline
📞
Case Linked Oct 7, 7:00 AM
Case Number:00533435
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Oct 7, 11:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️7.0 business days
👷
▶
2
Technician Assigned Oct 16, 11:25 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:9d 0h
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Oct 22, 12:00 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-08T14:00:00.000+0000
🚨31.0 business days
🔧
Status: Tech On Site by Mohamed ShareedDec 8, 8:59 AM
From:Scheduled
To:Tech On Site
Duration in Previous:46d 21h
🔩
▶
2
6x Parts Added Dec 8, 6:39 PM
6x Parts Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:9h 42m, 0m
⏳2.7 business days
📄
Status: Ready to Bill by Diane PattonDec 10, 12:54 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 18h
🚨16.0 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:23d 5h
🧾
▶
2
Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
Bottlenecks
Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 15.8 business days (threshold: 1.0 business days)