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WO-01308067 ↗ ServiceMax

Honda Development & Manufacturing of America, LLC • Preventive Maintenance • PSM

📍 Honda Pkwy - Honda Development & Manufacturing of America — 24025 Honda Pkwy, Marysville OH, 43040

Oct 7, 2025 → Jan 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (45 biz days late)
Active: 63 biz days
🕐 Clock stopped: Invoiced (Jan 12, 2026)
▶ Clock Running
Status: Created
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Oct 7 → Oct 15, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Entered
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 5 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Oct 15 → Nov 12, 2025
19 business days (counted)
Running total: 24 of ? biz days used
39d
▶ Clock Running
Status: Scheduled
Nov 12 → Jan 12, 2026
39 business days (counted)
Running total: 63 of ? biz days used
Created: Oct 7, 2025 Invoiced: Jan 12, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 7 → Oct 7 Created ▶ Running 0 0
Oct 7 → Oct 7 Ready for Scheduling ▶ Running 0 0
Oct 7 → Oct 15 Assigned ▶ Running 5 5
Oct 15 → Oct 15 Entered ▶ Running 0 5
Oct 15 → Nov 12 Assigned ▶ Running 19 24
Nov 12 → Jan 12 Scheduled ▶ Running 39 63
Dispatch 0.0d
Coordinators 66.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
66.1 days
Over SLA
Created: Oct 7, 2025 Due: Dec 31, 2025 Completed: Jan 12, 2026 (11 days late)
📅
63.6 days Total Age
⏱️
40.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
63.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533419
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 5 pcs https://www.ebiotrack.com/inspection.php?iid=30569
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Carter
Owner
Jessica Sells
Created
Oct 7, 2025
Work Orders from this Case (1)
WO-01308067 (current) Invoiced
Preventive Maintenance • Dustin Antolin
Created: Oct 7, 2025 • Closed: Jan 11, 2026
Completed with significant delays
Invoiced • 148 days old
🚨
Primary Delay 40.0 days stuck in "Scheduled"
⏱️
Total Delay 63.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
25.8d / 0.5d SLA
Scheduled
40.0d / 2.0d SLA
Closed
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30/2025 DAntolin - Rescheduled for the 12th.


11/12/2025 CRamen scheduled via logged email WO-01308053 for 12/29 and 12/30. POC's for the 4 facilities:

AEP

Lisa Carter 937-538-0466 

TMPO

Dan Wade 937-609-7937 

ELP

Jason Woolley 614-381-4773 

MAP

Andy Sheets 937-537-0525


10/31/2025 CRamen called Lisa cell 937-538-0466 and called Lisa 937-498-4545 ext 88995 based off email response and asked for a returned call to coordinate inspection/PMs between the 4 facilities   based off email response and asked for a returned call to coordinate inspection/PMs between the 4 facilities. Call logged on WO-01308053


10/28/2025 CRamen logged email requesting Monday 12/1/2025 with an arrival window between 8-10am. Email logged on WO-01308062. Placeholder set


10/15/2025 CRamen per LYoder in scheduling Pod to remove from Bruce and re-assign to Dustin


10/9/2025 CRamen left a vm for Lisa to return call to schedule PMs for the 3 Honda locations for the PM month of December. Call logged on WO-01308053

🔧 Work Performed
Ferno Washington Inc - Model 28 Serial #: L111204 - Asset ID: 13363333 Ferno Washington Inc - Model 28 Serial #: L67256 - Asset ID: 13363331 Ferno Washington Inc - Model 28-Z Serial #: 07050174 - Asset ID: 13363330 Ferno Washington Inc - Model 28-Z Serial #: 16E002051 - Asset ID: 13363332 Ferno Washington Inc - Model 28-Z Serial #: 16E002364 - Asset ID: 13363329
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 5 pcs https://www.ebiotrack.com/inspection.php?iid=30569

Timeline

📞
Case Linked Oct 7, 1:00 AM
Case Number: 00533419
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 7, 11:22 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 7, 1:13 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 50m
⚠️ 6.0 business days
🆕
▶
2 Status: Entered Oct 15, 10:31 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Dustin Antolin
🚨 20.0 business days
📅
▶
2 Dispatch Scheduled Nov 12, 10:12 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 28d 0h
🚨 31.0 business days
📅
Dispatch Scheduled by Dustin Antolin Dec 29, 11:04 AM
Scheduled For: 2025-12-30T20:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Dustin Antolin Dec 30, 4:04 PM
Scheduled For: 2026-01-12T15:00:00.000+0000
⚠️ 9.0 business days
⏱️
▶
2 9x Labor Added Jan 12, 4:41 PM
9x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 61d 6h
⏳ 1.9 business days
📄
Status: Ready to Bill by Diane Patton Jan 13, 5:51 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 1h, 0m
⏳ 3.8 business days
🧾
Invoice Created Jan 18, 8:00 PM
Invoice Number: SM-251128

Bottlenecks

Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Assigned
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Scheduled
Duration: 40.0 business days (threshold: 2.0 business days)
Exceeded by 38.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

📞
Case 00533419
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
Jan 12, 10:00 AM
Created
Oct 7, 11:22 AM
Invoice #
SM-251128

Work Details (9)

Name Type Status Qty Amount Date
WL-03062127 Labor Open 2.5 $0.00 Jan 12, 4:41 PM
WL-03062128 Travel Open 160 $0.00 Jan 12, 4:41 PM
WL-03062129 Labor Open 0.5 $0.00 Jan 12, 4:41 PM
WL-03062130 Labor Open 0.5 $0.00 Jan 12, 4:41 PM
WL-03062131 Labor Open 0.5 $0.00 Jan 12, 4:41 PM
WL-03062132 Labor Open 0.5 $0.00 Jan 12, 4:41 PM
WL-03062133 Labor Open 0.5 $0.00 Jan 12, 4:41 PM
WL-03062134 Labor Open 2.5 $0.00 Jan 12, 4:41 PM
WL-03062135 Travel Open 160 $0.00 Jan 12, 4:41 PM

Details