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WO-01308088 ↗ ServiceMax

DEERFIELD TOWNSHIP FIRE & RESCUE • Preventive Maintenance • PSM

📍 Deerfield Township Fire and Rescue - Parkway Dr — 4900 Parkway Drive, Mason OH, 45040

Oct 7, 2025 → Nov 6, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (4 biz days late)
Active: 22 biz days
🕐 Clock stopped: Invoiced (Nov 7, 2025)
▶ Clock Running
Status: Created
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Oct 7 → Oct 14, 2025
4 business days (counted)
Running total: 4 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Oct 14 → Nov 7, 2025
18 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 22 of ? biz days used
Created: Oct 7, 2025 Invoiced: Nov 7, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 7 → Oct 7 Created ▶ Running 0 0
Oct 7 → Oct 7 Ready for Scheduling ▶ Running 0 0
Oct 7 → Oct 14 Assigned ▶ Running 4 4
Oct 14 → Nov 7 Scheduled ▶ Running 18 22
Nov 7 → Nov 7 05-Tech-Off-Site ▶ Running 0 22
Dispatch 0.0d
Coordinators 22.5d
Field Work 0.8d
Billing 2.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
22.5 days
Over SLA
Field Work
0.8 days
Billing
2.2 days
Over SLA
Created: Oct 7, 2025 Due: Nov 26, 2025 Completed: Nov 7, 2025 (19 days early)
📅
22.5 days Total Age
⏱️
17.5d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
21.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Scott R Roberts — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 6, 2025
Visit 2 Nov 7, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533423
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM 12 pieces https://www.ebiotrack.com/inspection.php?iid=30573
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dan James
Owner
Leona Coonrod
Created
Oct 7, 2025
Work Orders from this Case (1)
WO-01308088 (current) Invoiced
Preventive Maintenance • Scott R Roberts
Created: Oct 7, 2025 • Closed: Nov 6, 2025
Completed with significant delays
Invoiced • 148 days old
🚨
Primary Delay 17.5 days stuck in "Scheduled"
⏱️
Total Delay 21.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.9d / 0.5d SLA
Scheduled
17.5d / 2.0d SLA
05-Tech-Off-Site
1.0d
Tech On Site
0.8d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/15/2025 CRamen logged email confirming Thursday 11/6/2025 with tech arrival between 8-10am. units will be at 3435 US Route 22, Loveland, OH 45140 location from yesterday's jobs


10/14/2025 CRamen logged email requesting Monday 11/3/2025 with an arrival window between 8-10am. Placeholder set


10/7/2025 CRamen left a vm for a returned call to schedule for November PMs

🔧 Work Performed
Stryker Medical - 6390 Power-LOAD Serial #: 151239584 - Asset ID: 13335816 Stryker Medical - 6390 Power-LOAD Serial #: 160440826 - Asset ID: 13335804 Stryker Medical - 6390 Power-LOAD Serial #: 180540354 - Asset ID: 13335812 Stryker Medical - 6506 PowerPro Serial #: 151241637 - Asset ID: 13335805 Stryker Medical - 6506 PowerPro Serial #: 151241638 - Asset ID: 13335813 Stryker Medical - 6506 PowerPro Serial #: 160439152 - Asset ID: 13335818 Stryker Medical - 6506 PowerPro Serial #: 2007003500084 - Asset ID: 13335808 Stryker Medical - 6506 PowerPro Serial #: 2007003500085 - Asset ID: 13335811 Stryker Medical - 6390 Power-LOAD Serial #: 2004012700071 - Asset ID: 13335809 Stryker Medical - 6390 Power-LOAD Serial #: 2005012700042 - Asset ID: 13335810 Stryker Medical - 6390 Power-LOAD Serial #: 151239583 - Asset ID: 13335801 Stryker Medical - 6506 PowerPro Serial #: 180439076 - Asset ID: 13335802
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM 12 pieces https://www.ebiotrack.com/inspection.php?iid=30573

Timeline

📞
Case Linked Oct 7, 1:00 AM
Case Number: 00533423
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 7, 11:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 7, 1:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 4m
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Oct 14, 6:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-07T13:00:00.000+0000
🚨 17.7 business days
🚗
▶
2 13x Travel Added Nov 6, 9:30 PM
13x Travel Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 23d 3h
🔧
Status: Tech On Site by Scott Roberts Nov 7, 9:14 AM
From: 05-Tech-Off-Site
To: Tech On Site
Duration in Previous: 11h 43m
⏱️
▶
2 8x Labor Added Nov 7, 3:49 PM
8x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 6h 35m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 10, 5:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
⏳ 2.8 business days
📨
Status: Invoice Pending by Diane Patton Nov 13, 5:59 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3d 0h, 0m
🧾
Invoice Created Nov 14, 4:17 PM
Invoice Number: SM-246473

Bottlenecks

Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Scheduled
Duration: 17.5 business days (threshold: 2.0 business days)
Exceeded by 15.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Ready to Bill
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00533423
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Nov 7, 8:00 AM
Created
Oct 7, 11:58 AM
Invoice #
SM-246473

Work Details (21)

Name Type Status Qty Amount Date
WL-02999307 Travel Open 59 $0.00 Nov 6, 9:30 PM
WL-02999296 Labor Open 1.25 $0.00 Nov 6, 9:30 PM
WL-02999297 Travel Open 41 $0.00 Nov 6, 9:30 PM
WL-02999298 Labor Open 0.58333333333333 $0.00 Nov 6, 9:30 PM
WL-02999299 Labor Open 0.83333333333333 $0.00 Nov 6, 9:30 PM
WL-02999300 Labor Open 0.5 $0.00 Nov 6, 9:30 PM
WL-02999301 Labor Open 1 $0.00 Nov 6, 9:30 PM
WL-02999302 Labor Open 0.66666666666667 $0.00 Nov 6, 9:30 PM
WL-02999303 Labor Open 1.3333333333333 $0.00 Nov 6, 9:30 PM
WL-02999304 Labor Open 0.5 $0.00 Nov 6, 9:30 PM
WL-02999305 Labor Open 1.5 $0.00 Nov 6, 9:30 PM
WL-02999306 Labor Open 1.3333333333333 $0.00 Nov 6, 9:30 PM
WL-02999308 Parts Open 1 $14.01 Nov 6, 9:31 PM
WL-03000194 Labor Open 1.25 $0.00 Nov 7, 3:49 PM
WL-03000195 Travel Open 49 $0.00 Nov 7, 3:49 PM
WL-03000196 Labor Open 0.5 $0.00 Nov 7, 3:49 PM
WL-03000197 Labor Open 1 $0.00 Nov 7, 3:49 PM
WL-03000198 Labor Open 1.25 $0.00 Nov 7, 3:49 PM
WL-03000199 Labor Open 0.66666666666667 $0.00 Nov 7, 3:49 PM
WL-03000200 Labor Open 2 $0.00 Nov 7, 3:49 PM
WL-03000201 Travel Open 55 $0.00 Nov 7, 3:49 PM

Details