Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Chicago Cat Clinic — 5301 W Devon Ave, Chicago IL, 60646
Oct 7, 2025 → Dec 28, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 7 → Oct 7 | Created | ▶ Running | 0 | 0 / 4 |
| Oct 7 → Oct 7 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Oct 7 → Oct 7 | Assigned | ▶ Running | 0 | 0 / 4 |
| Oct 7 → Oct 20 | Scheduled | ▶ Running | 8 | 8 / 4 |
| Oct 20 → Dec 16 | Awaiting Parts | ⏸ Paused | 38 | — |
| Dec 16 → Dec 17 | Ready for Scheduling | ▶ Running | 1 | 9 / 4 |
| Dec 17 → Dec 17 | Entered | ▶ Running | 0 | 9 / 4 |
| Dec 17 → Dec 17 | Assigned | ▶ Running | 0 | 9 / 4 |
| Dec 17 → Dec 17 | Awaiting Parts - Customer | ⏸ Paused | 0 | — |
| Dec 17 → Dec 17 | Reschedule | ▶ Running | 0 | 9 / 4 |
| Dec 17 → Dec 18 | Awaiting Parts - Customer | ⏸ Paused | 1 | — |
| Dec 18 → Dec 19 | Reschedule | ▶ Running | 1 | 10 / 4 |
| Dec 19 → Dec 24 | Scheduled | ▶ Running | 3 | 13 / 4 |
| Dec 24 → Dec 24 | Entered | ▶ Running | 0 | 13 / 4 |
| Dec 24 → Dec 24 | Ready for Scheduling | ▶ Running | 0 | 13 / 4 |
| Dec 24 → Dec 24 | Assigned | ▶ Running | 0 | 13 / 4 |
| Dec 24 → Dec 26 | Scheduled | ▶ Running | 1 | 14 / 4 |
12/38APage- wouldmt let me close till the 28th.. some error
12/24/25 AJinerson - Called Roxanne to confirm scheduling tech visit for Friday, 12/26 with eta between 9am-11am. (reassigning tech).
POC onsite: Roxanne Swider
Arrival instructions: Roxanne confirmed she has the parts.
12/24/25 AJinerson - Call logged on Parent WO-01328018. Called to let them know Midmark shipping parts and we will follow up to call and schedule once we have ETA on parts. Spoke with Roxanne who informed me that they actually had a tech scheduled for WO-01308115 to be onsite yesterday, 12/23 between 8am-10am but tech did not show up. Site closes at 12pm today, but they reopen on Friday, 12/26.
12/19 KKelch called Roxanne to schedule for 12/23 between 8 and 10 am. Customer confirmed.
12/17/2025 CRamen parts deliver 12/18
12/16/2025 CRamen re-assigned Andrew and placed into APC
12/16/2025jsells
Ship To Name: Chicago Cat Clinic Ship To Address: 5301 W Devon Ave Ship To City/State: CHICAGO, IL 60646 Waybill (Tracking #): 1ZE444250372556648 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 16-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-0790-00 SERIAL #: DESCRIPTION: DOOR MOTOR ASSY KIT, 1RPM,115V12/16 LY - spoke to midmark, customer approved the parts, midmark is sending parts out
12/16 LY - spoke to alan, he has received the parts from midmark, however alan is waiting for the customer to approve the parts
12/8 APage ~ Reached out to them to touch base on if they've gotten authorization for the part seeing it is $280 they said they would call me back when they would get approval. It's been 3 or 4 days haven't heard back so I sent a email
12/03 LY - talked to alan to call midmark for an update on parts.
11/4/25 RCook- Chattered: @Alan Page Is a return visit needed for this service request? I see that a parts order was placed but I do not see any tech notes or time on this request. Please advise. @Lawrence Yoder @Charles Ramen
10/10 APage: 2 previous repairs ran longer than the 1hr time frame allocated for each job. by the time I finished the last repair i still had a 1.75 hrs drive so they would of been closed. I called customer explaining situation to see if they could reschedule. I already know that the issue is the motor for the opener (when dry/vent the door wont pop open)
10/7/2025 CRamen spoke with Roxanne and scheduled for Friday 10/10/2025 with tech arrival between 1-3pm. Facility closes for lunch and back at 1:30pm and closes at 6pm
10/7/25 lcoonrod
location closed for lunch. Left message with WO # and that someone will call to set up the appt.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03048519 | Travel | Open | 48 | $0.00 | Dec 28, 4:30 AM |
| WL-03048625 | Travel | Open | 47 | $110.00 | Dec 28, 11:18 PM |
| WL-03048626 | Labor | Open | 2.0833333333333 | $0.00 | Dec 28, 11:20 PM |
| WL-03048629 | Labor | Open | 2.1833333333333 | $247.50 | Dec 28, 11:28 PM |
| WL-03048630 | Labor | Open | 1.0666666666667 | $0.00 | Dec 28, 11:28 PM |