New Note: Work Order #91471 - Oak Street Health - Atrisco - Atrisco-NM-1 - Albuquerque, NM
Closed
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ACTION REQUIRED
EMSAR Team, can you please update this work order created 9?17. The center is beginning to see an effect on patient care. Thanks, Angie
Work Order DescriptionAll Exam rooms need batteries replaced in the thermometers
Oak Street Health Workorder #
91471
Status: Open
Atrisco - Atrisco-NM-1
Albuquerque, NM
From,Angie Little
Please REPLY to this email so all communications occur through this chain and we can track the notes in our system.
If you REPLY ALL duplicate emails for this service ticket will be received until completed.
12/2 KKelch called Debra to schedule for tomorrow between 9 and 11 am. Unable to leave VM, sent email
12/2 Changing to FSR - customer is requesting update - will have tech bring batteries w/ them
11-19 DSR Customer requesting tracking information on parts order. Sent chatter and email to orders.
10-30 DSR Customer request ETA/tracking for parts order. Sending chatter and changed Priority to High.
🔧Work Performed
Replaced batteries on Thermometers. 2 Thermometers missing Probe well. Part #02893-000. Health-O-Meter scale not working unit does not zero/tare. Problem with load cell. All connections for scale connected. Recommend replace. Asset 6305786 SN 500C1721200857. Manual BP cuff missing site asked to order replacement. Mckesson Dial BP. Asset 6305799 Photos included
🔍Technician Findings
Site asked to check all thermometers in exam rooms and replace Batteries.
⚠️Problem Description
All Exam rooms need batteries replaced in the thermometers
📧
Email:Re: [EXTERNAL] Scheduling for WO-01308128
Completed Dec 2, 2025
From: debra.ruth@oakstreethealth.com
To: kaitlyn.kelch@emsar.com
Hello Kaitlyn,Tomorrow between 9-11 works for us. Thank you.DebbieOn Tue, Dec 2, 2025 at 11:45 AM Kaitlyn Kelch <kaitlyn.kelch@emsar.com> wrote:**** External Email - Use Caution ****Good afternoon Debra,I am reaching out to schedule the battery replacements needed for your thermometers. Our technician, Michael, can be there tomorrow between 9 and 11 am. Please let me know if this date and time works for you. Thank you,Kaitlyn K
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Email: Scheduling for WO-01308128
Completed Dec 2, 2025
To: debra.ruth@oakstreethealth.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01308128
Body:
Good afternoon Debra,
I am reaching out to schedule the battery replacements needed for your thermometers. Our technician, Michael, can be there tomorrow between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaim
📋
Outbound to +15055776741
Completed Dec 2, 2025
12/2 KKelch called Debra to schedule for tomorrow between 9 and 11 am. Unable to leave VM, sent email
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 25, 2025
To: debra.ruth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308128Location: Oak Street Health - AtriscoAddress: 4208 Central Ave. SW, Suite G Albuquerque, NM 87105Device: Problem Description: html, body { overflow-x: hidden; }
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Email: Update: Awaiting Parts for Your Work Order
Completed Nov 18, 2025
To: debra.ruth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308128Location: Oak Street Health - AtriscoAddress: 4208 Central Ave. SW, Suite G Albuquerque, NM 87105Device: Problem Description: html, body { overflow-x: hidden; }
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Email: Update: Awaiting Parts for Your Work Order
Completed Nov 11, 2025
To: debra.ruth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308128Location: Oak Street Health - AtriscoAddress: 4208 Central Ave. SW, Suite G Albuquerque, NM 87105Device: Problem Description: html, body { overflow-x: hidden; }
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Email: Update: Awaiting Parts for Your Work Order
Completed Nov 4, 2025
To: debra.ruth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308128Location: Oak Street Health - AtriscoAddress: 4208 Central Ave. SW, Suite G Albuquerque, NM 87105Device: Problem Description: html, body { overflow-x: hidden; }
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Email: Update: Awaiting Parts for Your Work Order
Completed Oct 28, 2025
To: debra.ruth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308128Location: Oak Street Health - AtriscoAddress: 4208 Central Ave. SW, Suite G Albuquerque, NM 87105Device: Problem Description: html, body { overflow-x: hidden; }
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Email: Update: Awaiting Parts for Your Work Order
Completed Oct 21, 2025
To: debra.ruth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308128Location: Oak Street Health - AtriscoAddress: 4208 Central Ave. SW, Suite G Albuquerque, NM 87105Device: Problem Description: html, body { overflow-x: hidden; }
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Email: Update: Awaiting Parts for Your Work Order
Completed Oct 14, 2025
To: debra.ruth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308128Location: Oak Street Health - AtriscoAddress: 4208 Central Ave. SW, Suite G Albuquerque, NM 87105Device: Problem Description: html, body { overflow-x: hidden; }
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Email: Update: Awaiting Parts for Your Work Order
Completed Oct 7, 2025
To: debra.ruth@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308128Location: Oak Street Health - AtriscoAddress: 4208 Central Ave. SW, Suite G Albuquerque, NM 87105Device: Problem Description: html, body { overflow-x: hidden; }
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Oct 30, 2025 9:00am
@Amy Greene @Keith Fricke Customer requesting ETA/Tracking # for parts Order.
Nov 19, 2025 10:43am
@Keith Fricke @Sean Weaver Customer requesting tracking information on Parts order.
📅
WO-01308128 - Virtual Tech - Field Repair - Albuquerque - Oak Street Health - Atrisco
Dec 3, 2025 11:00am – 1:00pm
Work Order: WO-01308128
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Atrisco
Address: 4208 Central Ave. SW, Suite G, Albuquerque, NM 87105
Manufacturer:
Model #:
Serial #:
Contact Name: Debra Ruth
Contact Phone: 505-577-6741
Contact Email: debra.ruth@oakstreethe
JPG
12-3-25 missing probe well
Dec 3, 2025
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12-3-25 broken scale sn
Dec 3, 2025
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12-3-25 probe well
Dec 3, 2025
JPG
12-3-25 dial bp asset
Dec 3, 2025
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bp cuff connection 2
Dec 3, 2025
JPG
12-3-25 scale asset
Dec 3, 2025
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bp cuff conection 3
Dec 3, 2025
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bp cuff connection 1
Dec 3, 2025
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bulb and connector for dial bp
Dec 3, 2025
Timeline
📞
Case Linked Oct 7, 12:38 PM
Case Number:00533567
Subject:New Note: Work Order #91471 - Oak Street Health - Atrisco - Atrisco-NM-1 - Albuquerque, NM
Status:Closed
📋
Work Order Created Oct 7, 1:40 PM
Work Order:WO-01308128
Type:Virtual Tech - Field Repair
Priority:PC
📦
▶
2
Parts Requested Oct 7, 1:47 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:6m
🚨37.0 business days
📅
Status: Ready for Scheduling by Wendy ArguetaDec 2, 1:26 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:56d 0h
👷
▶
2
Status: Assigned Dec 2, 1:42 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Michael Morris
🗓️
▶
2
Status: Scheduled Dec 2, 2:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-03T16:00:00.000+0000
⏱️
4x Labor Added Dec 3, 12:28 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1, 2, 12
✔️
Status: Completed by Michael MorrisDec 3, 12:52 PM
From:Scheduled, Completed, Incomplete
To:Completed, Incomplete
Duration in Previous:22h 18m, 0m
⏱️
▶
2
2x Labor Added Dec 3, 1:48 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Michael Morris
From:Completed
To:Closed
Duration in Previous:55m
📄
Status: Ready to Bill by Diane PattonDec 4, 11:14 AM
From:Closed
To:Ready to Bill
Duration in Previous:21h 25m
🚨20.0 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:29d 6h
🧾
▶
2
Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
Bottlenecks
Awaiting Parts
Duration: 36.8 business days (threshold: 3.0 business days)
Exceeded by 33.8 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Ready to Bill
Duration: 20.0 business days (threshold: 1.0 business days)