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WO-01308129 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Elizabeths Medical Center — 1 Medical Village Dr, Edgewood KY, 41017

Oct 7, 2025 → Oct 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (55 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Oct 8, 2025)
1d
▶ Clock Running
Status: Created
Oct 7 → Oct 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Oct 7, 2025 Completed: Oct 8, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 7 → Oct 8 Created ▶ Running 1 1
Oct 8 → Oct 8 Scheduled ▶ Running 0 1
Dispatch 1.8d
Coordinators 0.1d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.8 days
Over SLA
Coordinators
0.1 days
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Oct 7, 2025 Due: Dec 31, 2025 Completed: Oct 8, 2025 (84 days early)
📅
1.8 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533583
URGENT Philips WO Request
Closed
FCO86000275D: EarlyVue VS30 863359 / 863380 868 Front End Reset
Priority
High
Origin
Email
Reason
New Case
Contact
Katrina Essen
Owner
Shelby Robinson
Created
Oct 7, 2025
Work Orders from this Case (6)
WO-01308129 (current) Invoiced
FCO • Samuel Biddie
Created: Oct 7, 2025 • Closed: Oct 8, 2025
WO-01308132 Invoiced
FCO • Samuel Biddie
Created: Oct 7, 2025 • Closed: Oct 8, 2025
WO-01308133 Invoiced
FCO • Samuel Biddie
Created: Oct 7, 2025 • Closed: Oct 8, 2025
WO-01308134 Invoiced
FCO • Samuel Biddie
Created: Oct 7, 2025 • Closed: Oct 8, 2025
WO-01308135 Invoiced
FCO • Samuel Biddie
Created: Oct 7, 2025 • Closed: Oct 8, 2025
WO-01308137 Invoiced
FCO • Samuel Biddie
Created: Oct 7, 2025 • Closed: Oct 8, 2025
Completed with minor delays
Invoiced • 148 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.8d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86000275D: EarlyVue VS30 863359 / 863380 868 Front End Reset
🔍 Technician Findings
FCO needed
⚠️ Problem Description
FCO86000275D: EarlyVue VS30 863359 / 863380 868 Front End Reset
📞 Call Description
FCO86000275

Timeline

📞
Case Linked Oct 7, 1:13 PM
Case Number: 00533583
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 7, 1:45 PM
Work Order: WO-01308129
Type: FCO
Priority: PC
👷
▶
4 Technician Assigned Oct 8, 9:41 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 19h 55m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-07T16:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-07T12:00:00.000+0000
⏱️
▶
3 3x Labor Added Oct 8, 10:38 AM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Samuel Biddie
From: Scheduled
To: Completed
Duration in Previous: 58m
🏁
Status: Closed by Samuel Biddie
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
⏱️
Labor Added Oct 14, 9:24 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 14, 9:30 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 22h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:08 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Oct 17, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 54m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:35 AM
Invoice Number: SM-243979

Bottlenecks

Entered
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

📞
Case 00533583
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Samuel Biddie
Scheduled
Oct 7, 8:00 AM
Created
Oct 7, 1:45 PM
Invoice #
SM-243979

Work Details (4)

Name Type Status Qty Amount Date
WL-02963173 Labor Open 1 $95.00 Oct 8, 10:38 AM
WL-02963174 Labor Open 0.25 $155.00 Oct 8, 10:38 AM
WL-02963175 Travel Open 1 $0.00 Oct 8, 10:38 AM
WL-02969572 Labor Open 0.016666666666667 $38.00 Oct 14, 9:24 AM

Details