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WO-01308164 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC Broadbrook Elementary School (10448-60-011) — 14 Rye St., East Windsor CT, 06088

Oct 7, 2025 → Nov 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (2 biz days late)
Active: 20 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
▶ Clock Running
Status: Created
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 7 → Oct 9, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 2 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Oct 9 → Nov 5, 2025
18 business days (counted)
Running total: 20 of ? biz days used
Created: Oct 7, 2025 Completed: Nov 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 7 → Oct 7 Created ▶ Running 0 0
Oct 7 → Oct 9 Ready for Scheduling ▶ Running 2 2
Oct 9 → Oct 9 Assigned ▶ Running 0 2
Oct 9 → Nov 5 Scheduled ▶ Running 18 20
Dispatch 0.0d
Coordinators 21.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
21.7 days
Over SLA
Billing
0.0 days
Created: Oct 7, 2025 Due: Oct 31, 2025 Completed: Nov 5, 2025 (4 days late)
📅
20.6 days Total Age
⏱️
19.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
19.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533582
EMSAR yearly equipment check
Closed
Annual Equipment Electrical Safety Test And Calibration Service 22 pcs https://www.ebiotrack.com/inspection.php?iid=30585
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jenny Koshy
Owner
Kimberly Hardison
Created
Oct 7, 2025
Work Orders from this Case (1)
WO-01308164 (current) Invoiced
Inspection • Nick O'Neill
Created: Oct 7, 2025 • Closed: Nov 5, 2025
Completed with significant delays
Invoiced • 148 days old
🚨
Primary Delay 19.0 days stuck in "Scheduled"
⏱️
Total Delay 19.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.6d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
19.0d / 2.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/9 KSmith -- Scheduled for 11/5 with Hannah

10/9 KSmith -- Hannah requested a Wednesday. Provided 11/5, which is our next available Wednesday and am awaiting response. (NO)

10/9 KSmith -- Sent email to schedule for 10/31

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration service
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration service 22 pcs https://www.ebiotrack.com/inspection.php?iid=30585

Timeline

📞
Case Linked Oct 7, 1:10 PM
Case Number: 00533582
Subject: EMSAR yearly equipment check
Status: Closed
📋
▶
2 Work Order Created Oct 7, 2:49 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Oct 9, 10:20 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 19h
👷
▶
3 Technician Assigned Oct 9, 10:45 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 25m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-05T15:00:00.000+0000
🚨 19.0 business days
⏱️
▶
2 3x Labor Added Nov 5, 5:27 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 27d 7h, 0m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Nov 7, 4:21 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:33 PM
Invoice Number: SM-246058

Bottlenecks

Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00533582
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Nov 5, 10:00 AM
Created
Oct 7, 2:49 PM
Invoice #
SM-246058

Work Details (3)

Name Type Status Qty Amount Date
WL-02997604 Labor Open 3 $0.00 Nov 5, 5:27 PM
WL-02997605 Labor Open 3 $1,530.00 Nov 5, 5:27 PM
WL-02997606 Labor Open 2.5 $0.00 Nov 5, 5:27 PM

Details