Midmark Service Request Dispatch Authorization - WO-00112917
Closed
Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
WD Air leaking.
ADDITIONAL NOTES
Secondary contact is Kim Thompson. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service
at 844-856-1232, option 4. Thank you
10-22 Mburris call from Midmark with POC to set appt
10/14/25 lcoonrod
Currently, we are not able to provide the tracking details.
Order No: 732223
Customer PO No: SR1471100
Customer: Midmark No Charge
Service Request NO: 1471100
Ship To Name: VCA Animal Care Clinic
Ship To Address: 3340 San Pablo Dam Rd Ste K
Ship To City/State: San Pablo, CA 94803-2861
Waybill (Tracking #): 1ZE444250374863599
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 14-OCT-2025
LINE NO: 1.1 QTY: 1 ITEM: 014-0689-00 SERIAL #: DESCRIPTION: ELBOW, 90, 1/4 COMPRESSION X 1/4 MPT
10/13 ARios - Actual tech on site time was 11:30am
10/09/2025 LHill-Called 510-222-9966 and spoke with Crystal. She confirmed 10/13 with tech arrival between 12-2. No special requirements to gain access to the facilty or equipment. She will be the point of contact on scheduled date if needed.
10/7 KHardison, spoke to Crystal regarding WO. Advised that a coordinator will call for scheduling.
🔧Work Performed
10/13
Inspected the air hoses and fittings on the unit and found that the air hose from the pressure switch, located in the bottom compartment, was disconnected. The plastic sleeve inside the hose nut appeared widened, likely causing the hose to come loose. Contacted Midmark Technical Support to report the issue, and they advised that a replacement air hose fitting nut and sleeve will be sent to the customer. In the meantime, I reconnected the hose; however, the connection is not fully secure and may come loose again. Function tested the unit and confirmed it is operating properly. Informed the customer that the replacement part will be shipped by Midmark, but the unit can remain in use until the new part is installed.
10/27
Replaced the connector along with the air hose fitting nut and sleeve supplied by Midmark (Part #014-0689-00). The air hose from the pressure switch is now securely fastened. Performed pressure stability testing and confirmed no air leaks. Verified all operational functions; the unit is operating normally.
🔍Technician Findings
10/13
Confirmed that the unit has an air leak and is unable to maintain air pressure.
10/27
Customer led me to Mobile Dental Unit that needs to be repaired and gave me parts shipped by Midmark.
10/27
⚠️Problem Description
Zone 2
Dispatch Type Repair
PROBLEM SUMMARY
WD Air leaking.
ADDITIONAL NOTES
Secondary contact is Kim Thompson. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service
at 844-856-1232, option 4. Thank you
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📋
Inbound from +19376889175
Completed Oct 22, 2025
10-22 Mburris call from Midmark with POC to set appt
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 21, 2025
To: au1168@vca.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308207Location: VCA Animal Care ClinicAddress: 3340 San Pablo Dam Rd, Ste K, San Pablo,, CA 94803-2861Device: AH9000 (Series) Mobile Delivery Unit V2856543Problem Description: Zone 2
Dispatch
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 14, 2025
To: au1168@vca.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308207Location: VCA Animal Care ClinicAddress: 3340 San Pablo Dam Rd, Ste K, San Pablo,, CA 94803-2861Device: AH9000 (Series) Mobile Delivery Unit V2856543Problem Description: Zone 2
Dispatch
📋
Outbound to +15102229966
Completed Oct 9, 2025
10/09/2025 LHill-Called 510-222-9966 and spoke with Crystal. She confirmed 10/13 with tech arrival between 12-2. No special requirements to gain access to the facilty or equipment. She will be the point of contact on scheduled date if needed.
📋
Outbound to +15102229966
Completed Oct 7, 2025
spoke to Crystal regarding WO. Advised that a coordinator will call for scheduling.
📅
WO-01308207 - Repair - AH9000 (Series) Mobile Delivery Unit - San Pablo, - VCA Animal Care Clinic
Oct 27, 2025 1:00pm – 3:30pm
Work Order: WO-01308207
Account: MIDMARK
Customer Case Number: SR 1471100 WO-00112917
Location: VCA Animal Care Clinic
Address: 3340 San Pablo Dam Rd, Ste K,, San Pablo,, CA 94803-2861
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2856543
Contact Name: Crysta
PDF
SRA_WO-00112917_ver1
Oct 7, 2025
JPG
IMG_6582
Oct 13, 2025
PDF
SRA_WO-00112917_ver1
Oct 13, 2025
PDF
SRA_WO-00112917_ver1
Oct 27, 2025
Timeline
📞
Case Linked Oct 7, 3:39 PM
Case Number:00533666
Subject:Midmark Service Request Dispatch Authorization - WO-00112917
Status:Closed
📋
▶
2
Work Order Created Oct 7, 4:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
⏳2.9 business days
👷
▶
2
Technician Assigned Oct 9, 2:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 21h
🗓️
▶
2
Status: Scheduled Oct 9, 2:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For:2025-10-13T19:30:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Angel RiosOct 13, 3:34 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 0h
⏱️
3x Labor Added Oct 13, 3:50 PM
Type:Labor, Travel
Status:Open
Qty:2.25, 77
⏱️
▶
3
Labor Added Oct 13, 4:01 PM
Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00083452
Status:Closed
📦
Status: Awaiting Parts by Angel Rios
From:Tech On Site
To:Awaiting Parts
Duration in Previous:30m
⏱️
Labor Added Oct 13, 8:12 PM
Type:Labor
Status:Open
Qty:2.25
⚠️7.0 business days
🗓️
▶
2
Status: Scheduled Oct 22, 3:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-10-27T17:00:00.000+0000
⏳4.0 business days
⏱️
2x Labor Added Oct 27, 1:59 PM
Type:Labor, Travel
Status:Open
Qty:2.25, 77
🔧
Status: Tech On Site by Angel RiosOct 27, 2:13 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 23h
⏱️
Labor Added Oct 27, 3:42 PM
Type:Labor
Status:Open
Qty:1.75
✔️
Status: Completed by Angel RiosOct 27, 4:02 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 48m
🏁
Status: Closed by Angel RiosOct 27, 4:08 PM
From:Completed
To:Closed
Duration in Previous:6m
📄
▶
2
Status: Ready to Bill Oct 28, 2:37 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳4.0 business days
🧾
Invoice Created Nov 2, 11:31 AM
Invoice Number:SM-244992
Bottlenecks
Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)