Midmark Service Request Dispatch Authorization - WO-00112911
Closed
Zone 4
NWD/C983
This will be Zone 4 Dispatch to the EMSAR, GOODYEAR, AZ location. It is approx. 5 hours round trip. If a different service
location is used, Midmark approval is required before setting up service. If part(s) are identified after speaking with Midmark
Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify
Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you
10/8 KKelch Sarah called me back to schedule for 10/15 between 10 and 12 pm. Customer confirmed.
10/8 KKelch called Sarah to schedule for 10/15 between 10 and 12 pm. Left VM.
10/7/2025jsells
left a voicemail with the WO# and I told them a coordinator would call them to schedule the visit
🔧Work Performed
plugged in and ran 2 test cycles, no error found, completed paperwork. contact was in a meeting so had to wait for signature
🔍Technician Findings
system unplugged
⚠️Problem Description
Zone 4
NWD/C983
This will be Zone 4 Dispatch to the EMSAR, GOODYEAR, AZ location. It is approx. 5 hours round trip. If a different service
location is used, Midmark approval is required before setting up service. If part(s) are identified after speaking with Midmark
Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify
Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech
Service at 844-856-1230. Thank you
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Inbound from +19287732222
Completed Oct 8, 2025
10/8 KKelch Sarah called me back to schedule for 10/15 between 10 and 12 pm. Customer confirmed.
📋
Outbound to +19287732222
Completed Oct 8, 2025
10/8 KKelch called Sarah to schedule for 10/15 between 10 and 12 pm. Left VM.
📋
Outbound to +19287732222
Completed Oct 7, 2025
left a voicemail with the WO# and I told them a coordinator would call them to schedule the visit
Work Order: WO-01308209
Account: MIDMARK
Customer Case Number: SR 1468070 WO-00112911
Location: Flagstaff Surgical
Address: 77 W Forest Ave, Ste 201, Flagstaff, AZ 86001-1483
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2532388
Contact Name: Sarah Alonzo
Contact Phone: 928-773-2222 x
PDF
SRA_WO-00112911_ver1
Oct 7, 2025
PDF
SRA_WO-00112911 Signed
Oct 15, 2025
Timeline
📞
Case Linked Oct 7, 2:55 PM
Case Number:00533647
Subject:Midmark Service Request Dispatch Authorization - WO-00112911
Status:Closed
📋
▶
2
Work Order Created Oct 7, 4:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Technician Assigned Oct 8, 9:17 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:16h 29m
🗓️
▶
2
Status: Scheduled Oct 8, 12:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-10-15T17:00:00.000+0000
⚠️5.0 business days
🔧
Status: Tech On Site by Tyler BollmanOct 15, 4:05 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 3h
⏱️
▶
2
3x Labor Added Oct 15, 4:54 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tyler Bollman
From:Tech On Site
To:Completed
Duration in Previous:50m
🏁
Status: Closed by Tyler BollmanOct 15, 6:46 PM
From:Completed
To:Closed
Duration in Previous:1h 51m
⏳2.7 business days
📄
▶
2
Status: Ready to Bill Oct 17, 4:56 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.0 business days
🧾
Invoice Created Oct 20, 12:36 AM
Invoice Number:SM-244099
Bottlenecks
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)