Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 AltaMed Health — 6811 Eastern Ave, Bell Gardens CA, 90201-3901
Oct 7, 2025 → Oct 20, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 7 → Oct 7 | Created | ▶ Running | 0 | 0 / 4 |
| Oct 7 → Oct 8 | Ready for Scheduling | ▶ Running | 1 | 1 / 4 |
| Oct 8 → Oct 8 | Assigned | ▶ Running | 0 | 1 / 4 |
| Oct 8 → Oct 10 | Scheduled | ▶ Running | 2 | 3 / 4 |
| Oct 10 → Oct 13 | Awaiting Parts | ⏸ Paused | 0 | — |
| Oct 13 → Oct 16 | Ready for Scheduling | ▶ Running | 3 | 6 / 4 |
| Oct 16 → Oct 21 | Scheduled | ▶ Running | 3 | 9 / 4 |
| Oct 21 → Oct 21 | Tech On Site | ▶ Running | 0 | 9 / 4 |
10/22/25 NSuarez Missing Milage for date of 10/09/25, SRA is missing Notes on Pg 1 please add notes.
10-16 Mburris called spoke with Jessica Rodriguez and set appt 10-20
10/13/2025jsells
Ship To Name: AltaMed Health Ship To Address: 6811 Eastern Ave Ship To City/State: Bell Gardens, CA 90201-3901 Waybill (Tracking #): 1ZE444250174470141 Carrier: UPS-Air-Next Day Air The following items have shipped from Midmark Corporation on: 10-OCT-2025 LINE NO: 1.1 QTY: 2 ITEM: 015-1055-00 SERIAL #: DESCRIPTION: SWITCH/08/2025 LHill-called 323-914-0489 confirmed with Jessica tech visit on 10/9 between 1-3
Name of person you are speaking with: Jessica Rodriguez
1. Onsite Access Requirements
Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.)
Customer Response: No
Are there any additional requirements to access the equipment itself (locked room, gate, etc.)?
Customer Response: No
2. Parts Delivery (if applicable) N/A
Have the shipped parts been received? ☐ Yes /☐ No
(provide the list of Parts sent if known)
Did they confirm each part number has arrived? ☐ Yes /☐ No
(If No to the above): Did they confirm total number of parts? ☐ Yes /☐ No
(If No to the above): Did they refuse to confirm parts? ☐ Yes /☐ No
Where will the technician be able to locate the parts onsite?
Customer Response:
If parts have not arrived yet but have an ETA:
Can the site place the parts near the equipment? ☐ Yes /☐ No
(If No to the above): Is there a designated area for parts?
Customer Response:
3. Schedule Confirmation
Confirm scheduled service date: 10/9
Confirm arrival window (2–4 hrs): 1pm-3pm
(Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.)
(Note: enter the time you believe the tech will arrive as the calendar "start time")
4. Onsite Point of Contact (POC)
Will you be the onsite POC on the scheduled date? ☒ Yes / ☐ No
Best phone number for technician to use: 323-914-0489
(If the above answer is NO): Onsite POC Name & Number:
10/07/2025 SRobinson- Called Jessica Rodriguez, 1(323) 914-0489. Spoke with Jessica and gave her the WO# and advised a coordinator will be reaching out to schedule.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02968175 | Labor | Open | 1.5 | $0.00 | Oct 13, 3:24 AM |
| WL-02968176 | Labor | Open | 2 | $220.00 | Oct 13, 3:24 AM |
| WL-02968177 | Labor | Open | 0.75 | $0.00 | Oct 13, 3:24 AM |
| WL-02977928 | Labor | Open | 1.5 | $0.00 | Oct 20, 11:28 PM |
| WL-02977929 | Travel | Open | 25 | $0.00 | Oct 20, 11:28 PM |
| WL-02977930 | Travel | Open | 20 | $110.00 | Oct 20, 11:28 PM |
| WL-02977931 | Labor | Open | 1.5 | $0.00 | Oct 20, 11:28 PM |
| WL-02977932 | Labor | Open | 1.5 | $165.00 | Oct 20, 11:28 PM |
| WL-02982753 | Travel | Open | 20 | $110.00 | Oct 24, 9:52 AM |