eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRESBYTERIAN HOME
Customer #: 1058
4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413
Inspection #: 10189
Asset ID: 13035553
Model: HEALTHOMETER - 549KL
Notes: Failed previous inspection for same issue and still needs to be quoted if parts are available. Unit is missing power cord and battery pack holder (6AA) and cover. Attached pictures of scale and parts needed to the equipment asset number on EBT. Parts Needed- Emsar to follow up with quote for needed replacement part.
Parts needed
1 AC adaptor, ADPT30
1 battery door, 69-00002
1 battery holder, 69-00041
6 AA batteries, AA battery
2/26 KSmith -- Could not reschedule for today due to another customer not wanting to reschedule their service. SLA will be missed and Shawn is aware.
2/25/26 RBerry- Sent teams chat to ASC asking if this WO can be moved up to 2/26/26 and the inspection be pushed out to 2/27 to meet the SLA.
2/24 KSmith -- Scheduled for Friday with Allie. 9-11am
When the tech arrives, he can reach out to our maintenance mechanic in that building, Jay Timian 680-219-3915.
2/24 KSmith -- Sent email to schedule for Friday
2/23 SBerry: site at 4290 closed, equipment moved to account's residential living site at 4300 Middle Settlement. Site updated, Due date updated, EBT updated. WO moved to RFS. Parts confirmed on site, ready for repair
2/18 KSmith -- Email attached from Allie this location has permanently closed. No further serviced needed. Chatter to Scott B so location can be archived in EBT.
2/18 KSmith -- Left VM and Sent email to schedule for tomorrow
2/17 KSmith -- WO flipped to RFS 2/16. Sent email to schedule for Thursday
🔧Work Performed
Installed new batteries into the battery pack, inserted into unit along with the battery door. Verified accuracy of the scale. Placed AC charger on shelf next to humidifier for future use.
🔍Technician Findings
Upon arrival found unit out of service ready for repair.
⚠️Problem Description
Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRESBYTERIAN HOME
Customer #: 1058
4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413
Inspection #: 10189
Asset ID: 13035553
Model: HEALTHOMETER - 549KL
Notes: Failed previous inspection for same issue and still needs to be quoted if parts are available. Unit is missing power cord and battery pack holder (6AA) and cover. Attached pictures of scale and parts needed to the equipment asset number on EBT. Parts Needed- Emsar to follow up with quote for needed replacement part.
Parts needed
1 AC adaptor, ADPT30
1 battery door, 69-00002
1 battery holder, 69-00041
6 AA batteries, AA battery
📧
Email:Re: PRESBYTERIAN HOME Residential Community -- EMSAR Repair -- WO-01308237
Completed Feb 24, 2026
From: ATomasi@cwpinc.org
To: ksmith@emsar.com
Thanks so much Kourtney.
Have a great day!!
Alle Tomasi III
Operations Manager
Community Wellness Partners
P: 315-272-2274
Presbyterian Campus
www.communitywellnesspartners.org <https://protect.checkpoint.com/v2/r01/___https://www.communitywellnesspartners.org/___.YzJ1OmVtc2FyMTpjOm86M2Y5MTJhMjYyYTcxMmU5OTM2ZmM4OGYzYjU2NzgwOWU6NzplYTNiOmJkYWZlOTI4MDc1ZGExZmQ0ZWZiZDUxMGI5MmQzMGVmODdkYTcyNjhhYzJlMDEwZWFmMmMxZDlkZjQ3ZGQyYjc6aDpUOkY>
📧
Email:Re: PRESBYTERIAN HOME Residential Community -- EMSAR Repair -- WO-01308237
Completed Feb 24, 2026
From: ATomasi@cwpinc.org
To: ksmith@emsar.com
Good morning Kourtney,
Yes, Friday would be great! When the tech arrives, he can reach out to our maintenance mechanic in that building, Jay Timian 680-219-3915.
Thanks so much,
Have a great day!
Alle Tomasi III
Operations Manager
Community Wellness Partners
P: 315-272-2274
Presbyterian Campus
www.communitywellnesspartners.org <https://protect.checkpoint.com/v2/r01/___https://www.communitywellnesspartners.org/___.YzJ1OmVtc2FyM
📧
Email: PRESBYTERIAN HOME Residential Community -- EMSAR Repair -- WO-01308237
Completed Feb 24, 2026
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: PRESBYTERIAN HOME Residential Community -- EMSAR Repair -- WO-01308237
Body:
Hi Allie,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at PRESBYTERIAN HOME Residential Community located at 4300 MIDDLE SETTLEMENT ROAD?
· If not, would you have the contact information of the person I need to spea
📧
Email:Re: PRESBYTERIAN HOME -- EMSAR Repair -- WO-01308237
Completed Feb 18, 2026
From: ATomasi@cwpinc.org
To: ksmith@emsar.com
Awesome!!
Thanks so much Kourtney.
Have a great day!
Alle Tomasi III
Operations Manager
Community Wellness Partners
P: 315-272-2274
Presbyterian Campus
www.communitywellnesspartners.org <https://protect.checkpoint.com/v2/r01/___https://www.communitywellnesspartners.org/___.YzJ1OmVtc2FyMTpjOm86ZTY0ZDFhZWI2MDE4MzhmZmYxMDU3Zjk1MTdjN2I0YWU6Nzo2MWFkOjFiMzNhY2Q5NmQ1ZDlhNWE0YTA3Yjg1ZjM5ZTIwNzlhMTk1MGI0MDQxYmZhODc3NGUxNDlkYWFmYzJmMmU5Z
📧
Email:Re: PRESBYTERIAN HOME -- EMSAR Repair -- WO-01308237
Completed Feb 18, 2026
From: ATomasi@cwpinc.org
To: ksmith@emsar.com
Good morning Kourtney,
Unfortunately, Presbyterian Home at 4290 Middle Settlement Rd has permanently closed its doors. We will no longer need service at that location.
However, our scales at Presbyterian Residential Community at 4300 Middle Settlement Rd still need calibration.
Also, yes Thursday would be fine to repair the chair scale at Presbyterian Residential at 4300 Middle Settlement Rd. Can we also have all of our other scales at that loca
📋
Outbound to +13152722274
Completed Feb 18, 2026
Left VM and sent email to schedule for tomorrow
📧
Email: Re: PRESBYTERIAN HOME -- EMSAR Repair -- WO-01308237
Completed Feb 18, 2026
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Re: PRESBYTERIAN HOME -- EMSAR Repair -- WO-01308237
Body:
Hi Allie,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at PRESBYTERIAN HOME located at 4290 Middle Settlement Road?
· If not, would you have the contact information of the person I need to speak with?
· If you are t
📧
Email: PRESBYTERIAN HOME -- EMSAR Repair -- WO-01308237
Completed Feb 17, 2026
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: PRESBYTERIAN HOME -- EMSAR Repair -- WO-01308237
Body:
Hi Allie,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at PRESBYTERIAN HOME located at 4290 Middle Settlement Road?
· If not, would you have the contact information of the person I need to speak with?
· If you are the corre
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 4, 2026
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 28, 2026
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 21, 2026
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 14, 2026
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 7, 2026
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 31, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 24, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 17, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 10, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 3, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 26, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 19, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 12, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 5, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 29, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 22, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 15, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 8, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308237Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030470
PRESBYTERIAN HOME
Site: PRESBYTERIAN HOME
Customer: PRE
Feb 18, 2026 8:24am
@Scott Berry Email attached from Allie, this location has permanently closed. No further service is needed.
📅
WO-01308237 - Repair - NEW HARTFORD - PRESBYTERIAN HOME Residential Community
Feb 27, 2026 9:00am – 10:00am
Work Order: WO-01308237
Account: PRESBYTERIAN HOME
Customer Case Number:
Location: PRESBYTERIAN HOME Residential Community
Address: 4300 MIDDLE SETTLEMENT ROAD, NEW HARTFORD, NY 13413
Manufacturer:
Model #:
Serial #:
Contact Name: Allie Tomasi
Contact Phone: 3152722274
Contact Email: atomasi@cwp
Timeline
📞
Case Linked Oct 6, 3:05 PM
Case Number:00533317
Subject:eBiotrack - New Work Order Request - Inspection Repair
Status:Closed
⏳3.0 business days
📋
▶
4
Work Order Created Oct 8, 8:45 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00083148
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2m
🚨86.0 business days
🔩
▶
2
4x Parts Added Feb 16, 4:10 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:131d 8h
👷
▶
2
Status: Assigned Feb 17, 8:26 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Bernard Thompson
🆕
Status: Entered by Kourtney SmithFeb 18, 8:25 AM
From:Assigned
To:Entered
Duration in Previous:23h 58m
⏳4.0 business days
📅
Status: Ready for Scheduling by Scott BerryFeb 23, 12:11 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:5d 3h
👷
▶
2
Technician Assigned Feb 23, 1:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 7m
🗓️
▶
2
Status: Scheduled Feb 24, 9:01 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-27T14:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Bernard ThompsonFeb 27, 9:21 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 0h
⏱️
5x Labor Added Feb 27, 10:39 AM
Type:Labor, Travel, Expenses
Status:Open
Qty:1, 1.5, 40
⏱️
▶
2
2x Labor Added Feb 27, 10:48 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Bernard Thompson
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 27m, 0m
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Mar 3, 5:14 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-255501
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
Bottlenecks
Awaiting Parts
Duration: 86.0 business days (threshold: 3.0 business days)
Exceeded by 83.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)