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← WO Overview

WO-01308238 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Repair • PC

📍 Amgen Inc — 1 Amgen Center Dr, Thousand Oaks CA, 91320

Oct 8, 2025 → Oct 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 14, 2025
✓ SLA Met (3 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 8, 2025)
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 8, 2025 Completed: Oct 8, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 8 Created ▶ Running 0 0
Oct 8 → Oct 8 Ready for Scheduling ▶ Running 0 0
Oct 8 → Oct 8 Assigned ▶ Running 0 0
Oct 8 → Oct 8 Scheduled ▶ Running 0 0
Oct 8 → Oct 8 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.8d
Field Work 0.5d
Billing 8.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Field Work
0.5 days
Billing
8.6 days
Over SLA
Created: Oct 8, 2025 Due: Oct 14, 2025 Completed: Oct 8, 2025 (6 days early)
📅
1.0 days Total Age
⏱️
8.6d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533819
6008126123
Closed
15K SYS-LC-1290II Repair WO81242336:SYSTEM PRESSURE TEST FAILURE
Priority
High
Origin
Web
Reason
New Case
Contact
Diana Hernandez Guerrero
Owner
Leona Coonrod
Created
Oct 8, 2025
Work Orders from this Case (1)
WO-01308238 (current) Invoiced
Repair • Jared Rappaport
Created: Oct 8, 2025 • Closed: Oct 8, 2025
Completed with minor delays
Invoiced • 147 days old
🚨
Primary Delay 8.6 days stuck in "Ready to Bill"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.7d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
8.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Jared Rappaport ARP to site is 17 miles. Zone 1
🔧 Work Performed
Repaired Agilent Pump model G7104A
🔍 Technician Findings
Found the pump failing the pump leak rate test and failing the system pressure test at the pump outlet (test aborted because the pump did not reach the pressure limit). The pump seals had been replaced earlier the same day under PM SO 6007994105, and both tests had passed at that time, so a pump seal issue was not suspected. Removed the waste line fitting from port 5 of the multipurpose valve and observed a leak there during the pressure test. Replaced the multipurpose valve rotor seal with a like-for-like part. Subsequently, ran the pump leak rate test and system pressure test at the pump outlet, and both passed. Reference SO 6007994105 for test results.
⚠️ Problem Description
15K SYS-LC-1290II Repair WO81242336:SYSTEM PRESSURE TEST FAILURE
📄 Description
Agilent - G7104A 1290 Infinity III Flexible Pump
📞 Call Description
OCT 2025 LC REPAIR

Timeline

📞
▶
4 Case Linked Oct 8, 8:49 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01308238
Type: Repair
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Jared Rappaport
🗓️
▶
2 Status: Scheduled Oct 8, 2:47 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jared Rappaport
Scheduled For: 2025-10-08T19:30:00.000+0000
🔧
Status: Tech On Site by Jared Rappaport Oct 8, 3:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 29m
⏱️
2x Labor Added Oct 8, 3:23 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 17
🔩
▶
2 Parts Added Oct 8, 6:55 PM
Parts Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3.7
✔️
Status: Completed by Jared Rappaport Oct 8, 7:03 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3h 45m, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 9, 3:24 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 20m
⚠️ 9.0 business days
📨
▶
2 Status: Invoice Pending Oct 22, 3:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Oct 27, 12:22 PM
Invoice Number: SM-244382

Bottlenecks

Assigned
Duration: 5.9 business hours (threshold: 4.0 business hours)
Exceeded by 1.9 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 8.6 business days (threshold: 1.0 business days)
Exceeded by 7.6 business days

🔗 Related Artifacts

📞
Case 00533819
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Jared Rappaport
Scheduled
Oct 8, 3:30 PM
Created
Oct 8, 8:52 AM
Invoice #
SM-244382

Work Details (4)

Name Type Status Qty Amount Date
WL-02963624 Labor Open 0.5 $0.00 Oct 8, 3:23 PM
WL-02963625 Travel Open 17 $0.00 Oct 8, 3:23 PM
WL-02964063 Parts Open 1 $0.00 Oct 8, 6:55 PM
WL-02964066 Labor Open 3.7 $481.00 Oct 8, 6:57 PM

Details