eBiotrack - New Work Order Request - Inspection Repair
Closed
CareNow - Lake June Road
Site: CareNow - Lake June Road
Customer: HCA Urgent Care
Customer #: 989
12127 Lake June Rd, Suite B Balch Springs, TX 75180
Inspection #: 29291
Asset ID: 6242564
Model: Health O Meter - 500KL
Notes: Performed linear calibration check. Scale passed within +/- 1lbs or 1% whichever is greater. Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. Reviewed service with customer, quote needed Unit needs a new overlay for display buttons. Unit needs a new Height Bar, Head Piece is missing. Pictures of unit are attached in notes section in Service Max work order.
Follow up needed for the following Parts:
1 overlay, 500KLKEYPAD
1 height rod, 500KLROD
2/21/26 RBerry- Updated delay code due to gap in communication to customer.
02/19/2026 LHill-rec'd email from Karen-Hi Laura, that day works well. I will notify the center manager of that location.
See logged email.
02/19/2026 LHill-sent email to Karen-trying to schedule tech visit. We currently have availability on 02/23/2026 with an arrival window between 1:30 PM - 3:30 PM
See logged email.
02/19/2026 LHill-Called 469) 872-5393 for Practice Manager. spoke with Yaneth and she advised that the practice manager is out until Monday. She would be the one we need to speak with to schedule tech visit.
2/18/26 RBerry- Parts delivered to site on 10/27/25 but WO was not released to ASC until 2/16/26. updated due date and removed delay code.
2/17 KKelch called site to schedule for 2/23 between 9 and 11 am. Advised to call back later.
🔧Work Performed
Arrived onsite - Site manager stated that they had already installed the new parts on Health O Meter Asset ID: 6242564. Evaluation, Unit function tested and passed. Unit returned to service.
🔍Technician Findings
2/23/2026 Zachary Stieben arrived on site. Site manager stated that they had already installed the new parts on Health O Meter Asset ID: 6242564. Contacted tech supervisor Craig Dempsey and he advised to function test the scale and close work order.
⚠️Problem Description
CareNow - Lake June Road
Site: CareNow - Lake June Road
Customer: HCA Urgent Care
Customer #: 989
12127 Lake June Rd, Suite B Balch Springs, TX 75180
Inspection #: 29291
Asset ID: 6242564
Model: Health O Meter - 500KL
Notes: Performed linear calibration check. Scale passed within +/- 1lbs or 1% whichever is greater. Noticeable physical damage on device Parts Needed- Emsar to follow up with quote for needed replacement part. Reviewed service with customer, quote needed Unit needs a new overlay for display buttons. Unit needs a new Height Bar, Head Piece is missing. Pictures of unit are attached in notes section in Service Max work order.
Follow up needed for the following Parts:
1 overlay, 500KLKEYPAD
1 height rod, 500KLROD https://www.ebiotrack.com/workorder.php?wo=68801
📧
Email:Re: EMSAR Request for service at CareNow - Lake June Road (Email to schedule service)
Completed Feb 20, 2026
From: Karen.Alva@hcahealthcare.com
To: laura.hill@emsar.com
Cc: kaitlyn.kelch@emsar.com, rhea.berry@emsar.com
Hi Laura, that day works well. I will notify the center manager of that location.
Thank you,
Karen Alva Area Practice ManagerNorth Texas Division P 469.993.8763 | M 214.518.8727
From: Laura Hill <laura.hill@emsar.com>Sent: Thursday, February 19, 2026 12:53 PMTo: Alva Karen <Karen.Alva@hcahealthcare.com>Cc: kaitlyn.kelch@emsar.com <kaitlyn.kelch@emsar.com>; rhea.berry@emsar
📧
Email: EMSAR Request for service at CareNow - Lake June Road (Email to schedule service)
Completed Feb 19, 2026
To: karen.alva@hcahealthcare.com
CC: kaitlyn.kelch@emsar.com; rhea.berry@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at CareNow - Lake June Road (Email to schedule service)
Body:
Hi Practice Manager,
I hope you’re doing well. I’m reaching out to schedule a service appointment for repair on your scale.
Here’s the location information we have on file:
Location:
CareNow - Lake June Road
12127 Lake June Rd, Suite B
Balch Springs, TX 75180
Cont
📋
Outbound to +14698725393
Completed Feb 19, 2026
02/19/2026 LHill-Called 469) 872-5393 for Practice Manager. spoke with Yaneth and she advised that the practice manager is out until Monday. She would be the one we need to speak with to schedule tech visit.
📋
Outbound to +14698725393
Completed Feb 18, 2026
2/18 KKelch called site to schedule for 2/23 between 1:30 and 2:30 pm.
📋
Outbound to +14698725393
Completed Feb 17, 2026
2/17 KKelch called site to schedule for 2/23 between 9 and 11 am. Advised to call back later.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 11, 2026
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 4, 2026
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 28, 2026
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 21, 2026
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 14, 2026
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 7, 2026
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 31, 2025
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 24, 2025
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 17, 2025
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 10, 2025
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 3, 2025
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 26, 2025
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 19, 2025
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 12, 2025
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 5, 2025
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 29, 2025
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 22, 2025
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 15, 2025
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 8, 2025
To: karen.alva@hcahealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308239Location: CareNow - Lake June RoadAddress: 12127 Lake June Rd, Suite B Balch Springs, TX 75180Device: Problem Description: CareNow - Lake June Road
Site: CareNow - Lake Jun
📅
WO-01308239 - Repair - Balch Springs - CareNow - Lake June Road
Feb 23, 2026 2:30pm – 4:30pm
Work Order: WO-01308239
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow - Lake June Road
Address: 12127 Lake June Rd, Suite B, Balch Springs, TX 75180
Manufacturer:
Model #:
Serial #:
Contact Name: Practice Manager
Contact Phone: 4698725393
Contact Email: karen.alva@hcahealthcar
Timeline
📞
Case Linked Oct 7, 2:35 PM
Case Number:00533637
Subject:eBiotrack - New Work Order Request - Inspection Repair
Status:Closed
📋
▶
4
Work Order Created Oct 8, 8:54 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
Parts Requested
Order:00083149
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2m
🚨86.0 business days
🔩
▶
2
3x Parts Added Feb 16, 4:07 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:131d 8h
👷
▶
2
Technician Assigned Feb 16, 4:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:12m
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Feb 20, 8:17 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For:2026-02-23T19:30:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Zachary StiebenFeb 23, 11:33 AM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 3h
✔️
Status: Completed by Zachary StiebenFeb 23, 12:00 PM
From:Tech On Site
To:Completed
Duration in Previous:26m
🚗
▶
3
Travel Added Feb 23, 5:38 PM
Travel Added → 2x Labor Added → Status: Closed
⏱️
2x Labor Added
Type:Labor
Status:Open
Qty:0.5
🏁
Status: Closed by Zachary Stieben
From:Completed
To:Closed
Duration in Previous:5h 40m
⏳3.8 business days
📄
Status: Ready to Bill by Diane PattonFeb 26, 10:10 AM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:2d 16h, 0m
⏳2.0 business days
🧾
Invoice Created Feb 27, 5:22 PM
Invoice Number:SM-254946
Bottlenecks
Awaiting Parts
Duration: 86.0 business days (threshold: 3.0 business days)
Exceeded by 83.0 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)