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WO-01308240 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 ATUM Inc — 37950 Central Ct, Newark CA, 94560

Oct 8, 2025 → Dec 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (19 biz days early)
Active: 36 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Oct 8 → Oct 16, 2025
5 business days (counted)
Running total: 5 of ? biz days used
31d
▶ Clock Running
Status: Scheduled
Oct 16 → Dec 3, 2025
31 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 36 of ? biz days used
Created: Oct 8, 2025 Completed: Dec 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 8 Created ▶ Running 0 0
Oct 8 → Oct 8 Ready for Scheduling ▶ Running 0 0
Oct 8 → Oct 16 Assigned ▶ Running 5 5
Oct 16 → Dec 3 Scheduled ▶ Running 31 36
Dec 3 → Dec 3 Tech On Site ▶ Running 0 36
Dispatch 0.0d
Coordinators 38.0d
Field Work 0.0d
Billing 13.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
38.0 days
Over SLA
Field Work
0.0 days
Billing
13.4 days
Over SLA
Created: Oct 8, 2025 Due: Dec 31, 2025 Completed: Dec 3, 2025 (28 days early)
📅
37.0 days Total Age
⏱️
32.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
47.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533822
6008070687
Closed
38R SYS-LC-1290II Contract ends 09/15/2026 includes Repair PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G7167B DEBAQ06185 1290 Infinity II Multisampler G7116B DEBA409738 1290 Infinity II Multicolumn Thermostat G4761A DEBBP45056 Upgrade InfinityLab Sample Thermostat G7117A DEBAV04704 1290 Infinity II Diode Array Detector FS G7120A DEBAY04821 1290 Infinity II High Speed Pump
Priority
High
Origin
Web
Reason
New Case
Contact
Renee Rice
Owner
Leona Coonrod
Created
Oct 8, 2025
Work Orders from this Case (1)
WO-01308240 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Oct 8, 2025 • Closed: Dec 3, 2025
Completed with significant delays
Invoiced • 147 days old
🚨
Primary Delay 32.0 days stuck in "Scheduled"
⏱️
Total Delay 47.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.0d / 0.5d SLA
Scheduled
32.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
13.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

13 Oct 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 6 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
38R SYS-LC-1290II Contract ends 09/15/2026 includes Repair PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G7167B DEBAQ06185 1290 Infinity II Multisampler G7116B DEBA409738 1290 Infinity II Multicolumn Thermostat G4761A DEBBP45056 Upgrade InfinityLab Sample Thermostat G7117A DEBAV04704 1290 Infinity II Diode Array Detector FS G7120A DEBAY04821 1290 Infinity II High Speed Pump
📄 Description
1290 Infinity II High Speed Pump
📞 Call Description
DEC 2025 LC PMPLUS

Timeline

📞
▶
4 Case Linked Oct 8, 9:00 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01308240
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⚠️ 5.9 business days
🗓️
▶
2 Status: Scheduled Oct 16, 6:51 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-12-03T14:00:00.000+0000
🚨 32.0 business days
🚗
5x Travel Added Dec 3, 8:07 AM
Type: Travel, Parts
Status: Open
Qty: 15
🔧
▶
2 Status: Tech On Site Dec 3, 3:04 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 4
✔️
▶
2 Status: Completed Dec 3, 3:11 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Hannah Shaw Dec 3, 3:40 PM
From: Closed
To: Ready to Bill
Duration in Previous: 24m
🚨 14.0 business days
📨
▶
3 Status: Invoice Pending Dec 22, 1:38 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249754
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 32.0 business days (threshold: 2.0 business days)
Exceeded by 30.0 business days
Ready to Bill
Duration: 13.4 business days (threshold: 1.0 business days)
Exceeded by 12.4 business days

🔗 Related Artifacts

📞
Case 00533822
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Dec 3, 9:00 AM
Created
Oct 8, 9:01 AM
Invoice #
SM-249754

Work Details (8)

Name Type Status Qty Amount Date
WL-03024587 Travel Open 15 $180.00 Dec 3, 8:07 AM
WL-03024588 Travel Open 15 $0.00 Dec 3, 8:07 AM
WL-03024589 Parts Open 1 $0.00 Dec 3, 8:07 AM
WL-03024590 Parts Open 1 $0.00 Dec 3, 8:07 AM
WL-03024591 Parts Open 1 $0.00 Dec 3, 8:07 AM
WL-03025160 Labor Open 1 $0.00 Dec 3, 3:06 PM
WL-03025161 Labor Open 4 $456.00 Dec 3, 3:06 PM
WL-03025162 Labor Open 1 $0.00 Dec 3, 3:06 PM

Details