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WO-01308260 ↗ ServiceMax

D&L REMOVAL & TRANSPORT • Preventive Maintenance • PSM

📍 D&L Removal and Transport — 3262 Ithaca St, Port Charlotte FL, 33952

Oct 8, 2025 → Oct 22, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (7 biz days early)
Active: 9 biz days
🕐 Clock stopped: Invoiced (Oct 22, 2025)
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 15, 2025
3 business days (counted)
Running total: 4 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 15 → Oct 22, 2025
5 business days (counted)
Running total: 9 of ? biz days used
Created: Oct 8, 2025 Invoiced: Oct 22, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 8 Created ▶ Running 0 0
Oct 8 → Oct 9 Ready for Scheduling ▶ Running 1 1
Oct 9 → Oct 15 Assigned ▶ Running 3 4
Oct 15 → Oct 22 Scheduled ▶ Running 5 9
Dispatch 0.0d
Coordinators 11.7d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
11.7 days
Over SLA
Billing
2.0 days
Created: Oct 8, 2025 Due: Oct 31, 2025 Completed: Oct 22, 2025 (9 days early)
📅
10.0 days Total Age
⏱️
5.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
10.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00533860
eBiotrack - New Inspection Created
Closed
Equipment PM Q-00030476 8x - Need PM'd PM's/evaluations on 12 mortuary cots. All Ferno Model # 27-1 https://www.ebiotrack.com/inspection.php?iid=30595
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ted J Dion
Owner
Kimberly Hardison
Created
Oct 8, 2025
Work Orders from this Case (1)
WO-01308260 (current) Invoiced
Preventive Maintenance • Ray Andreu
Created: Oct 8, 2025 • Closed: Oct 22, 2025
Completed with significant delays
Invoiced • 147 days old
🚨
Primary Delay 5.7 days stuck in "Scheduled"
⏱️
Total Delay 10.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
5.7d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

**Need to fix billable Qty on invoice before emailing invoice**

10.15 M. Bateman I spoke with Ray and he spoke with Ted and confirmed 10.21-10.22 for the PM visit.

🔧 Work Performed
Ferno Washington Inc - Model 27-1 Serial #: 17N367976 - Asset ID: 13259051 Ferno Washington Inc - Model 27-1 Serial #: 17N374270 - Asset ID: 13259050 Ferno Washington Inc - Model 27-1 Serial #: 18N399005 - Asset ID: 13259049 Ferno Washington Inc - Model 27-1 Serial #: 18N389909 - Asset ID: 13259048 Ferno Washington Inc - Model 27-1 Serial #: 17N371759 - Asset ID: 13259047 Ferno Washington Inc - Model 27-1 Serial #: 17N371758 - Asset ID: 13259046 Ferno Washington Inc - Model 27-1 Serial #: 19N412351 - Asset ID: 13259045 Ferno Washington Inc - Model 27-1 Serial #: 12N221171 - Asset ID: 13259044 Ferno Washington Inc - Model 27-1 Serial #: 17N372780 - Asset ID: 13259043 Ferno Washington Inc - Model 27-1 Serial #: 15N332352 - Asset ID: 13259042 Ferno Washington Inc - Model 27-1 Serial #: 18N397700 - Asset ID: 13259041 Ferno Washington Inc - 24-H MiniMAXX Serial #: 08 091824 - Asset ID: 13259040
⚠️ Problem Description
Equipment PM Q-00030476 8x - Need PM'd PM's/evaluations on 12 mortuary cots. All Ferno Model # 27-1 https://www.ebiotrack.com/inspection.php?iid=30595

Timeline

📞
Case Linked Oct 8, 9:58 AM
Case Number: 00533860
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 8, 10:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
2 Technician Assigned Oct 9, 9:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 56m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Oct 15, 2:12 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Matthew Bateman
Scheduled For: 2025-10-21T14:30:00.000+0000
⚠️ 6.0 business days
⏱️
▶
2 16x Labor Added Oct 22, 10:30 AM
16x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 6d 20h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Oct 24, 10:38 AM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 2d 0h, 0m
⏳ 2.0 business days
💰
Status: Invoiced by Diane Patton Oct 27, 10:30 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2d 23h
⏳ 3.0 business days
🧾
Invoice Created Oct 29, 11:55 AM
Invoice Number: SM-244658

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 5.7 business days (threshold: 2.0 business days)
Exceeded by 3.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00533860
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Ray Andreu
Scheduled
Oct 21, 10:30 AM
Created
Oct 8, 10:08 AM
Invoice #
SM-244658

Work Details (16)

Name Type Status Qty Amount Date
WL-02979666 Labor Open 0.33333333333333 $164.00 Oct 22, 10:30 AM
WL-02979667 Labor Open 0.25 $164.00 Oct 22, 10:30 AM
WL-02979668 Labor Open 0.25 $164.00 Oct 22, 10:30 AM
WL-02979669 Labor Open 0.33333333333333 $164.00 Oct 22, 10:30 AM
WL-02979670 Labor Open 0.33333333333333 $164.00 Oct 22, 10:30 AM
WL-02979671 Labor Open 0.33333333333333 $164.00 Oct 22, 10:30 AM
WL-02979672 Labor Open 0.25 $164.00 Oct 22, 10:30 AM
WL-02979673 Labor Open 0.25 $164.00 Oct 22, 10:30 AM
WL-02979674 Labor Open 0.25 $164.00 Oct 22, 10:30 AM
WL-02979675 Labor Open 0.25 $164.00 Oct 22, 10:30 AM
WL-02979676 Labor Open 0.33333333333333 $164.00 Oct 22, 10:30 AM
WL-02979677 Labor Open 0.25 $164.00 Oct 22, 10:30 AM
WL-02979678 Labor Open 2.75 $500.00 Oct 22, 10:30 AM
WL-02979679 Travel Open 180.9 $0.00 Oct 22, 10:30 AM
WL-02979680 Labor Open 2.75 $0.00 Oct 22, 10:30 AM
WL-02979681 Travel Open 179 $0.00 Oct 22, 10:30 AM

Details