Q-00030483
6390 Power-LOAD 130339324 - TRUCK 101
on the stretcher - when inserting battery into the holder, the electrodes are broke.
The trolly is not always returning the stretcher back into the truck.
(there another work order at this location, WO-01299397. John would like them done same day if possible.)
6390 Power-LOAD 130339324
TRUCK 101
1 Power-Load power fastener PM/evaluation
1 bronze bearing, 0081-439-000
2 ext. springs, 0038-895-000
Any further parts TBD if needed
6506 Power-Pro
1.5 hrs. labor
1 battery terminal, 6500-102-216
1 control board, 6500-102-014
Due to Stryker's new style wire connectors, the control board must have the new style connectors for the new style battery terminal to plug into. ***********If existing control board has new style connectors, the board will not be needed.
11/3/2025 CRamen spoke to John and scheduled for Wednesday 11/12/2025 with tech arrival between 9-11am.
10/31/2025 CRamen 1Z01E3E70397270609 No eta on Parts listed yet for WO-01308290, schedule with WO-01309397
10/30 MOwens Sent chatter to CRamen this one is for Brandon
🔧Work Performed
repair completed as follows
tightened rollers to appropriate torque
tested unit
unit working as intended and placed back into service
🔍Technician Findings
after evaluating unit found two rollers loose at foot end of rail
slides worn x2
ramp worn x1
⚠️Problem Description
Q-00030483
6390 Power-LOAD 130339324 - TRUCK 101
on the stretcher - when inserting battery into the holder, the electrodes are broke.
The trolly is not always returning the stretcher back into the truck.
(there another work order at this location, WO-01299397. John would like them done same day if possible.)
6390 Power-LOAD 130339324
TRUCK 101
1 Power-Load power fastener PM/evaluation
1 bronze bearing, 0081-439-000
2 ext. springs, 0038-895-000
Any further parts TBD if needed
6506 Power-Pro
1.5 hrs. labor
1 battery terminal, 6500-102-216
1 control board, 6500-102-014
Due to Stryker's new style wire connectors, the control board must have the new style connectors for the new style battery terminal to plug into. ***********If existing control board has new style connectors, the board will not be needed. https://www.ebiotrack.com/workorder.php?wo=68811
📄Description
Stryker 6390 Power-LOAD Fastener System
📋
Outbound to +14122921960
Completed Nov 3, 2025
11/3/2025 CRamen spoke to John and scheduled for Wednesday 11/12/2025 with tech arrival between 9-11am.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 29, 2025
To: svajum@hotmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308290Location: STEEL VALLEY AMBULANCEAddress: 325 E. 7TH AVE. Homestead, PA 15120Device: 6390 Power-LOAD 130339324 - TRUCK 101Problem Description: Q-00030483
6390 Power-LOAD 130339324 -
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 22, 2025
To: svajum@hotmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308290Location: STEEL VALLEY AMBULANCEAddress: 325 E. 7TH AVE. Homestead, PA 15120Device: 6390 Power-LOAD 130339324 - TRUCK 101Problem Description: Q-00030483
6390 Power-LOAD 130339324 -
📋
Inbound from +14122921960
Completed Oct 21, 2025
Transferred call to dave to give customer update on the parts.
📋
Inbound from +14122921960
Completed Oct 21, 2025
wanting an update on when parts will ship and when tech will be out.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 15, 2025
To: svajum@hotmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308290Location: STEEL VALLEY AMBULANCEAddress: 325 E. 7TH AVE. Homestead, PA 15120Device: 6390 Power-LOAD 130339324 - TRUCK 101Problem Description: Q-00030483
6390 Power-LOAD 130339324 -
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 8, 2025
To: svajum@hotmail.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308290Location: STEEL VALLEY AMBULANCEAddress: 325 E. 7TH AVE. Homestead, PA 15120Device: 6390 Power-LOAD 130339324 - TRUCK 101Problem Description: Q-00030483
6390 Power-LOAD 130339324 -
Work Order: WO-01308290
Account: STEEL VALLEY AMBULANCE
Customer Case Number:
Location: STEEL VALLEY AMBULANCE
Address: 325 E. 7TH AVE., Homestead, PA 15120
Manufacturer: Stryker Medical EMS
Model #: 6390 Power-LOAD
Serial #: 130339324 - TRUCK 101
Contact Name: John Jumba
Contact Phone: 4122921960
Timeline
📞
Case Linked Oct 7, 4:23 PM
Case Number:00533687
Subject:needs added to ebt
Status:Closed
📋
▶
4
Work Order Created Oct 8, 11:25 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00083168
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:3m
🚨16.0 business days
📅
Status: Ready for Scheduling by Sean WeaverOct 30, 4:10 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:22d 4h
👷
▶
2
Technician Assigned Oct 30, 4:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:27m
💵
Expenses Added Oct 30, 9:22 PM
Type:Expenses
Status:Open
Qty:1
⏳2.3 business days
🗓️
▶
2
Status: Scheduled Nov 3, 2:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-11-12T15:00:00.000+0000
⚠️6.0 business days
📅
▶
2
Dispatch Scheduled Nov 11, 11:21 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-11-12T15:00:00.000+0000
📅
Dispatch Scheduled by Charles RamenNov 11, 11:26 AM
Scheduled For:2025-11-12T15:30:00.000+0000
⏳1.0 business days
⏱️
▶
2
5x Labor Added Nov 12, 7:00 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Brandon Green
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:9d 4h, 0m
⏳3.6 business days
📄
Status: Ready to Bill by Diane PattonNov 17, 9:11 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 14h
📨
▶
2
Status: Invoice Pending Nov 17, 9:16 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Nov 18, 7:08 PM
Invoice Number:SM-246732
Bottlenecks
Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Scheduled
Duration: 6.6 business days (threshold: 2.0 business days)
Exceeded by 4.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)