Midmark Service Request Dispatch Authorization - WO-00113434
Closed
Zone 1
NWD scaler issues SPECIAL BILLING
Hours of Operation: Monday – Friday 8:00 am – 6:00 pm - Call Justine's mobile number to schedule service. If part(s) are
identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization
before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed,
inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification,
contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
10/8 MOwens Called back and spoke to Justine. the visit is scheduled for 10/14 with arrival between 12-1pm.
10/8 MOwens Called to speak to Justine Kilgallon. Left a vm for her to call back to schedule the repair visit.
10/8/2025jsells
spoke with Heather, and I gave her the WO# and told her a coordinator would call to schedule the visit
🔧Work Performed
CONFIRMED OXIDATION ON PIN 3 OF HANDPIECE (PIC ATTACHED) BUT THAT LEAD IS FOR LED LIGHT; FOUND HIGH RESISTANCE IN ORANGE WIRE TO PIN 4 >1 Mohm, LIKELY CREATING ISSUE; RECOMMEND REPLACEMENT SCALER TUBING; SPOKE TO MIDMARK AND CUSTOMER WILL CALL FOR QUOTE
🔍Technician Findings
PHIL OUT PREVIOUSLY; SCALER OPERATING AS EXPECTED ON ARRIVAL; CUSTOMER DESCRIBES INTERMITTENT VIBRATION (ELECTRICAL) CUTOUT
⚠️Problem Description
Zone 1
NWD scaler issues SPECIAL BILLING
Hours of Operation: Monday – Friday 8:00 am – 6:00 pm - Call Justine's mobile number to schedule service. If part(s) are
identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization
before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed,
inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification,
contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +18569125287
Completed Oct 8, 2025
Called back and spoke to Justine. the visit is scheduled for 10/14 with arrival between 12-1pm.
📋
Inbound from +18569125287
Completed Oct 8, 2025
Customer returning a call to Melissa Owens.
📋
Outbound to +18569125287
Completed Oct 8, 2025
Called to speak to Justine Kilgallon. Left a vm for her to call back to schedule the repair visit.
📋
Outbound to +18563252100
Completed Oct 8, 2025
spoke with Heather, and I gave her the WO# and told her a coordinator would call to schedule the visit
📅
WO-01308309 - Repair - VetPro 1000 (Series) - Cherry Hill - CHERRY HILL ANIMAL HOSPITAL
Oct 14, 2025 12:30pm – 1:30pm
Work Order: WO-01308309
Account: MIDMARK
Customer Case Number: SR 1471538 WO-00113434
Location: CHERRY HILL ANIMAL HOSPITAL
Address: 1425 Marlton Pike E, Cherry Hill, NJ 08034
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1734365
Contact Name: Justine Kilgallon
Contact Pho
PDF
SRA_WO-00113434_ver1
Oct 8, 2025
PDF
1308309
Oct 14, 2025
JPG
IMG_20251014_141344_661
Oct 14, 2025
Timeline
📞
Case Linked Oct 8, 10:37 AM
Case Number:00533897
Subject:Midmark Service Request Dispatch Authorization - WO-00113434
Status:Closed
📋
Work Order Created Oct 8, 12:49 PM
Work Order:WO-01308309
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsOct 8, 12:56 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:6m
👷
▶
2
Technician Assigned Oct 8, 2:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 25m
🗓️
▶
2
Status: Scheduled Oct 8, 5:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-10-14T16:15:00.000+0000
⏳2.9 business days
📅
Dispatch Scheduled by Melissa OwensOct 13, 1:28 PM
Scheduled For:2025-10-14T16:00:00.000+0000
📅
Dispatch Scheduled by Melissa OwensOct 13, 1:38 PM
Scheduled For:2025-10-14T16:30:00.000+0000
⏳1.0 business days
🔧
Status: Tech On Site by Chris GalassoOct 14, 2:20 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 21h
⏱️
3x Labor Added Oct 14, 2:27 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 1, 6
✔️
Status: Completed by Chris GalassoOct 14, 2:32 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:11m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Oct 16, 12:31 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Oct 19, 9:45 PM
Invoice Number:SM-243696
Bottlenecks
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)