***PART RETURN IS REQUIRED IF RMA IS NOT IN BOX, Email ferno@emsar.com for label***
THE SAFETY BAR SPRINGS NEED REPLACED AND THE BAR HAS A CHIP. SENDING NEW BAR/HARDWARE AND SPRINGS. PLEASE
REPLACE AND RETURN OLD BAR AND SPRINGS FOR EVALUATION.
RETURN SPRINGS AND SAFETY BAR FOR EVALUATION.
Part ID 2690954
Return Parts: Yes
Quantity: 4.00
SPRING, SAFETY BAIL
Part ID 0906036
Return Parts: Yes
Quantity: 1.00
KIT, SAFETY BAIL
10/20 KWeiss, Reviewed pictures and closing w/o for billing review. Tech had found further damage and contacted Ferno. Per Ferno, cot is being returned for further repairs.
10/6 KKelch-FSE scheduled directly with the site
10/2/2025 Sramen - updated due date - delivered today.
10/1/2025jsells
UPS Ship Notification, Tracking Number 1Z4766270346341951
You have a package coming.
Scheduled Delivery Date: Friday, 10/03/2025
Number of Packages: 1
UPS Service: UPS GROUND
Weight: 1.8 LBS
Reference Number 1: 359167
Reference Number 2: PCS2501644
9/30/25 AJinerson - Chatter to ASC regarding this goes to western tech usually.
9/30/25 SReich - Spoke to Matt, gave him the WO # and told him someone would be reaching out to schedule.
🔧Work Performed
On the X1, I contacted Ferno and they elected to have the cot sent back to the depot for repairs. Cot was boxed up to be shipped back.
🔍Technician Findings
On the X1, I arrived and found that the screw in the shaft fitting was missing and was allowing the shaft slider to move. I then found that the shaft bearing fitting was sliding of the cross tube and the screw was stripped out. I then found that the cot was put into a bind and was not able to let the actuator to lower the cot. I then discovered that the lower shaft slider were bent. I then found that the upper saft slider were covered in rust and the upper bearings need to be replaced.
⚠️Problem Description
stretcher has a burning smell. customer wants Emsar to evaluate it. contact tscoordinator@ferno.com if additional parts are needed
📄Description
Ferno Power X1 Power Cot
📋
Outbound to +13186736725
Completed Oct 8, 2025
could not hear the phone ringing
Oct 8, 2025 2:52pm
@Kaitlyn Kelch This WO is for Chris Womack. I have assigned this WO. Thank you!
Oct 20, 2025 1:26pm
10/20 KWeiss, Reviewed pictures and closing w/o for billing review. Tech had found further damage and contacted Ferno. Per Ferno, cot is being returned for further repairs.
📅
WO-01308357 - Repair - Power X1 - Shreveport - Shreveport Fire Department
Oct 14, 2025 10:00am – 12:00pm
Work Order: WO-01308357
Account: FERNO
Customer Case Number: PCS2501644 Claim 688
Location: Shreveport Fire Department
Address: 7300 Mansfield Road, Shreveport, LA 71108
Manufacturer: Ferno
Model #: Power X1
Serial #: 21S023709
Contact Name: MATT RAMSEY
Contact Phone: 3186736725
Contact Email: matt.