***Location does not have key. Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk: W6@@MZNK
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
10/09/2025 LHill-Rhea is working on this one. Waiting to see if Rob Lewis is working on a project or not.
🔧Work Performed
No issues found on arrival and there was already a TP link adapter installed. No parts were used.
🔍Technician Findings
Kiosk was online and functioning on arrival.
⚠️Problem Description
Tech will be shipped replacement WIFI Adapter.
Restore connectivity then verify kiosk is online by logging in as a customer and receiving email results back. Take a picture of account being logged in and attach to your Work Order
Tech will be shipped Key to Kiosk
***Location does not have key. Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk: W6@@MZNK
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
📋
Outbound to +18138140738
Completed Oct 8, 2025
Spoke to Patty/pharmacy, the unit is plugged in and working properly. Unit is offline in the portal. She rebooted. Lights are working. No key.
📅
WO-01308414 - Connectivity - KMY8202F - Tampa - Publix 627
Oct 14, 2025 10:45am – 11:45am
Work Order: WO-01308414
Account: HIGI LLC
Customer Case Number: SD-327404
Location: Publix 627
Address: 12139 West Linebaugh Avenue, Tampa, FL 33626
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-814
Contact Name:
Contact Phone:
Contact Email:
Due Date: 10/14/202
📅
🚗 Travel Time - WO
Oct 14, 2025 8:00am – 10:45am
Work Order: WO-01308414
Account: HIGI LLC
Customer Case Number: SD-327404
Location: Publix 627
Address: 12139 West Linebaugh Avenue, Tampa, FL 33626
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: KMY-120630950-814
Contact Name:
Contact Phone:
Contact Email:
Due Date: 10/14/202