Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308434 ↗ ServiceMax

MIDMARK • Repair • P4

📍 ELITE URGENT CARE — 16661 Ventura Blvd, Ste 108, Encino CA, 91436-1914

Oct 8, 2025 → Oct 10, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 15, 2025
✓ SLA Met (2 biz days early)
Active: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 10, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 11, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
Created: Oct 8, 2025 Completed: Oct 11, 2025
Business Days Used 2 / 4
0 4d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 8 Created ▶ Running 0 0 / 4
Oct 8 → Oct 10 Ready for Scheduling ▶ Running 2 2 / 4
Oct 10 → Oct 10 Assigned ▶ Running 0 2 / 4
Oct 10 → Oct 11 Scheduled ▶ Running 0 2 / 4
Dispatch 0.0d
Coordinators 3.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.3 days
Over SLA
Billing
0.0 days
Created: Oct 8, 2025 Due: Oct 14, 2025 Completed: Oct 11, 2025 (3 days early)
📅
2.6 days Total Age
⏱️
2.6d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
1.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00533984
Midmark Service Request Dispatch Authorization - WO-00113468
Closed
Zone 1 NWD Leaking water ADDITIONAL NOTES Secondary contact David Zohrabian (818)600-4989 info@eliteurgentcareinc.com - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jordan Rosales
Owner
Sherry Reich
Created
Oct 8, 2025
Work Orders from this Case (1)
WO-01308434 (current) Invoiced
Repair • Rene Yescas
Created: Oct 8, 2025 • Closed: Oct 10, 2025
Completed with minor delays
Invoiced • 147 days old
🚨
Primary Delay 2.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.6d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.7d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10-10 Mburris called site spoke with Jordan and set appt

10/8/25 SReich - Spoke to Jordan, gave him the WO # and told him someone would be reaching out to schedule.

🔧 Work Performed
removed cover,put site tube back onto water reservoir and secured,poured water into water into unit,no water leaks,ran cycle,not water leaks,unit passed cycle,unit test ok,service complete
🔍 Technician Findings
loose site tube causing water to leak
⚠️ Problem Description
Zone 1 NWD Leaking water ADDITIONAL NOTES Revised - High Priority! Secondary contact David Zohrabian (818)600-4989 info@eliteurgentcareinc.com - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark M9 (Series) (-001 thru -042) Self Contained Steam Sterilizer

Timeline

📞
Case Linked Oct 8, 1:01 PM
Case Number: 00533984
Subject: Midmark Service Request Dispatch Authorization - WO-00113468
Status: Closed
📋
Work Order Created Oct 8, 3:25 PM
Work Order: WO-01308434
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Sherry Reich Oct 8, 3:32 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Oct 10, 2:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 22h
📅
▶
2 Dispatch Scheduled Oct 10, 2:11 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Assigned
To: Scheduled
Duration in Previous: 10m
⏱️
▶
2 5x Labor Added Oct 10, 10:19 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Rene Yescas
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8h 8m, 0m
⏳ 1.2 business days
📄
▶
2 Status: Ready to Bill Oct 14, 2:43 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Oct 15, 2:16 PM
Invoice Number: SM-243536

Bottlenecks

Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00533984
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Rene Yescas
Scheduled
Oct 10, 3:00 PM
Created
Oct 8, 3:25 PM
Invoice #
SM-243536

Work Details (5)

Name Type Status Qty Amount Date
WL-02967434 Labor Open 1.5 $0.00 Oct 10, 10:19 PM
WL-02967435 Labor Open 1.5 $165.00 Oct 10, 10:19 PM
WL-02967436 Labor Open 2 $0.00 Oct 10, 10:19 PM
WL-02967437 Travel Open 60 $110.00 Oct 10, 10:19 PM
WL-02967438 Travel Open 60 $0.00 Oct 10, 10:19 PM

Details