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WO-01308462 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Wellstar Kennestone Hospital — 677 Church St NE, Marietta GA, 30060

Oct 8, 2025 → Oct 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 22, 2025
✓ SLA Met (7 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Oct 12, 2025)
1d
▶ Clock Running
Status: Created
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 10, 2025
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 2 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Oct 10 → Oct 12, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 8, 2025 Completed: Oct 12, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 9 Created ▶ Running 1 1
Oct 9 → Oct 10 Assigned ▶ Running 1 2
Oct 10 → Oct 10 Scheduled ▶ Running 0 2
Oct 10 → Oct 12 Tech On Site ▶ Running 0 2
Dispatch 1.3d
Coordinators 2.5d
Field Work 0.9d
Billing 1.4d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Coordinators
2.5 days
Over SLA
Field Work
0.9 days
Billing
1.4 days
Over SLA
Created: Oct 8, 2025 Due: Oct 22, 2025 Completed: Oct 12, 2025 (10 days early)
📅
2.3 days Total Age
⏱️
2.7d in 07e-Partial Project Longest Stage
🔄
8 transitions Status Changes
⚠️
2.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534107
URGENT Philips WO Request
Closed
H353302742941 FAILED Diagnostic Test Active Exhalation Verification: S(-) P(+): Pilot: Difference 2.07 cmH2O -1.50 1.50 FAIL
Priority
High
Origin
Email
Reason
New Case
Contact
Mike Shedd
Owner
Shelby Robinson
Created
Oct 8, 2025
Work Orders from this Case (1)
WO-01308462 (current) Invoiced
Repair • Bruce Ballard
Created: Oct 8, 2025 • Closed: Oct 12, 2025
Completed with minor delays
Invoiced • 147 days old
🚨
Primary Delay 2.7 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
0.5d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/10/2025 EMartin dispatching to FSE onsite per request

10/09/2025 EMartin FSE working with Mike for hard copy PO and quote update 

🔧 Work Performed
Performed Corrective Maintenance on device. Dis-Assembled Device, Removed/Replaced hardware, assembled and tested.  All required PA results pass
🔍 Technician Findings
Performed Corrective Maintenance on device. Dis-Assembled Device, Removed/Replaced hardware, assembled and tested.  All required PA results pass
⚠️ Problem Description
H353302742941 FAILED Diagnostic Test Active Exhalation Verification: S(-) P(+): Pilot: Difference 2.07 cmH2O -1.50 1.50 FAIL
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Oct 8, 4:53 PM
Case Number: 00534107
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 8, 5:28 PM
Work Order: WO-01308462
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Oct 9, 9:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 16h 12m
🗓️
▶
2 Status: Scheduled Oct 10, 8:47 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-10T16:00:00.000+0000, 2025-10-10T12:00:00.000+0000
🔧
Status: Tech On Site by Bruce Ballard Oct 10, 12:35 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 48m
⏱️
3x Labor Added Oct 10, 3:12 PM
Type: Labor, Travel
Status: Open
Qty: 1, 3, 17
⏳ 1.0 business days
✔️
▶
2 Status: Completed Oct 12, 1:27 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Bruce Ballard
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Oct 14, 2:37 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 13h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway Oct 17, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 53m
⏳ 1.1 business days
🧾
Invoice Created Oct 20, 12:34 AM
Invoice Number: SM-243999

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00534107
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Oct 10, 8:00 AM
Created
Oct 8, 5:28 PM
Invoice #
SM-243999

Work Details (4)

Name Type Status Qty Amount Date
WL-02966658 Labor Open 1 $155.00 Oct 10, 3:12 PM
WL-02966659 Labor Open 3 $285.00 Oct 10, 3:12 PM
WL-02966660 Travel Open 17 $0.00 Oct 10, 3:12 PM
WL-02970019 Labor Open 0.016666666666667 $38.00 Oct 14, 2:37 PM

Details