Midmark Service Request Dispatch Authorization - WO-00113517
Closed
Travel Zone 1
Customer Down? No Mobile
Dispatch Type Repair Email jhoward@vetcor.com
PROBLEM SUMMARY
NWD Pressure Issues
ADDITIONAL NOTES
Closed from 12:30 – 1:30 pm, Monday – Friday. If part(s) are identified after speaking with Midmark Tech Service, the Service
Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more
time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2512555 Item 8000-008
ITEM DESCRIPTION
VETPRO 1000 W/LED SCALER AND FIBER OPTICS
PCR CODES
Problem Cause Resolution
AIR ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Primary Delay5.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay7.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
3.2d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Awaiting Parts
1.8d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
WO Correction Needed
0.4d
Invoice Pending
0.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/27 NSuarez SRA is missing signature if none available please note on PG 3.
10-22 Mburris called site spoke with Jessica Howard and set appt
10/15/2025jsells
Ship To Name: Perrinville Animal Hospital
Ship To Address: 18401 76th Ave W Ste 100
Ship To City/State: EDMONDS, WA 98026
Waybill (Tracking #): 1ZE444250374664536
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 16-OCT-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-1148-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 SOLENOID 115V
10-14 Mburris email from POC to set ....Good Morning,
10/15 works great for us. There are not entry requirements and no parts have been ordered yet. I am your point of contact, please reach out at 425-775-4992.
Jessica Howard LVT
18401 76th Ave West Ste. 100
Edmonds, Wa 98026
10-14 Mburris email sent to POC looking for 10-15
10-10 Mburris email sent to POC looking for 10-13 2pm
10/9/25 lcoonrod
location is not open yet. cannot leave message. sending email with WO # and that someone will call to set up appt.
🔧Work Performed
10.23 returned to install new solenoid. tested with success, show staff results.
10.15 found that the solenoid has failed. Called Midmark and ordered the new solenoid.
🔍Technician Findings
compressor constantly running.
⚠️Problem Description
Travel Zone 1
Customer Down? No Mobile
Dispatch Type Repair Email jhoward@vetcor.com
PROBLEM SUMMARY
NWD Pressure Issues
ADDITIONAL NOTES
Closed from 12:30 – 1:30 pm, Monday – Friday. If part(s) are identified after speaking with Midmark Tech Service, the Service
Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more
time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2512555 Item 8000-008
ITEM DESCRIPTION
VETPRO 1000 W/LED SCALER AND FIBER OPTICS
PCR CODES
Problem Cause Resolution
AIR ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +14257754992
Completed Oct 22, 2025
10-22 Mburris called site spoke with Jessica Howard and set appt
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 15, 2025
To: jhoward@vetcor.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308498Location: Perrinville Animal HospitalAddress: 18401 76th Ave W Ste 100 Edmonds, WA 98026Device: VetPro 1000 (Series) V2512555Problem Description: Travel Zone 1
Customer Down? No Mob
📧
Email:Re: EMSAR Request for service at Perrinville Animal Hospital (Email to schedule service)
Completed Oct 14, 2025
From: jhoward@vetcor.com
To: michael.burris@emsar.com
Good Morning,
10/15 works great for us. There are not entry requirements and no parts have been ordered yet. I am your point of contact, please reach out at 425-775-4992.
Jessica Howard LVT
18401 76th Ave West Ste. 100
Edmonds, Wa 98026
425-775-4992
________________________________
From: Michael Burris <michael.burris@emsar.com>
Sent: Tuesday, October 14, 2025 7:27 AM
To: Jessica Howard <jhoward@vetcor.com>
Subje
📧
Email: EMSAR Request for service at Perrinville Animal Hospital (Email to schedule service)
Completed Oct 14, 2025
To: jhoward@vetcor.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Perrinville Animal Hospital (Email to schedule service)
Body:
Hi Jessica Howard,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Midmark VetPro 1000 (Series) Pressure Issues.
Here’s the location information we have on file:
Location:
Perrinville Animal Hospital
18401 76th Ave W Ste 100
Edmonds, WA 98026
Contact:
Jessica Howard
(425) 775-
📧
Email: EMSAR Request for service at Perrinville Animal Hospital (Email to schedule service)
Completed Oct 10, 2025
To: jhoward@vetcor.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Perrinville Animal Hospital (Email to schedule service)
Body:
Hi Jessica Howard,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Dental Equipment Pressure Issues.
Here’s the location information we have on file:
Location:
Perrinville Animal Hospital
18401 76th Ave W Ste 100
Edmonds, WA 98026
Contact:
Jessica Howard
(425) 775-4992
We cur
📋
Outbound to +14257754992
Completed Oct 9, 2025
location is not open yet. cannot leave message. sending email with WO # and that someone will call to set up appt.
Work Order: WO-01308498
Account: MIDMARK
Customer Case Number: SR 1472422 WO-00113517
Location: Perrinville Animal Hospital
Address: 18401 76th Ave W Ste 100, Edmonds, WA 98026
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2512555
Contact Name: Jessica Howard
Contact Phone:
PDF
SRA_WO-00113517_ver1
Oct 9, 2025
PDF
SRA - 1472422 - Perrinville Animal Hospital
Oct 27, 2025
Timeline
📞
Case Linked Oct 8, 3:56 PM
Case Number:00534082
Subject:Midmark Service Request Dispatch Authorization - WO-00113517
Status:Closed
📋
Work Order Created Oct 9, 8:42 AM
Work Order:WO-01308498
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Leona CoonrodOct 9, 8:48 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
⏳2.0 business days
👷
▶
2
Technician Assigned Oct 10, 11:37 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 2h
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Oct 14, 1:29 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Assigned
To:Scheduled
Duration in Previous:4d 1h
🔧
Status: Tech On Site by Tim HolmanOct 15, 12:15 PM
From:Scheduled
To:Tech On Site
Duration in Previous:22h 46m
⏱️
▶
3
3x Labor Added Oct 15, 1:49 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00083620
Status:Closed
📦
Status: Awaiting Parts by Tim Holman
From:Tech On Site
To:Awaiting Parts
Duration in Previous:1h 34m
📅
Status: Ready for Scheduling by Jessica SellsOct 16, 10:39 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:20h 49m
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Oct 22, 5:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-10-23T17:00:00.000+0000
🔧
▶
2
Status: Tech On Site Oct 23, 1:45 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:2, 1.5, 40
✔️
▶
2
Status: Completed Oct 23, 7:10 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Tim Holman
From:Completed
To:Closed
Duration in Previous:1m
⏳2.6 business days
✏️
Status: WO Correction Needed by Nancy SuarezOct 27, 4:34 PM
From:Closed
To:WO Correction Needed
Duration in Previous:3d 21h
🏁
Status: Closed by Tim HolmanOct 27, 7:50 PM
From:WO Correction Needed
To:Closed
Duration in Previous:3h 15m
📄
Status: Ready to Bill by Nancy SuarezOct 28, 9:43 AM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:13h 52m, 0m
💰
Status: Invoiced by Nancy SuarezOct 28, 10:18 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:35m
⏳2.0 business days
🧾
Invoice Created Oct 29, 2:40 PM
Invoice Number:SM-244909
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)