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WO-01308505 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Lehigh Valley Health Network — 1627 W Chew St, ALLENTOWN PA, 18102

Oct 9, 2025 → Oct 14, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 16, 2025
✓ SLA Met (2 biz days early)
Active: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 14, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 14, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
Created: Oct 9, 2025 Completed: Oct 14, 2025
Business Days Used 2 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0 / 4
Oct 9 → Oct 9 Ready for Scheduling ▶ Running 0 0 / 4
Oct 9 → Oct 9 Assigned ▶ Running 0 0 / 4
Oct 9 → Oct 14 Scheduled ▶ Running 2 2 / 4
Oct 14 → Oct 14 Tech On Site ▶ Running 0 2 / 4
Dispatch 0.0d
Coordinators 3.1d
Field Work 1.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.1 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Oct 9, 2025 Due: Oct 15, 2025 Completed: Oct 14, 2025 (1 days early)
📅
3.0 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534077
Midmark Service Request Dispatch Authorization - WO-00113514
Closed
Zone 1 MGIV-no base function again-Just repaired on SR 1449592 ADDITIONAL NOTES Call Jose's mobile number to schedule service. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jose Collazo
Owner
Sherry Reich
Created
Oct 8, 2025
Work Orders from this Case (1)
WO-01308505 (current) Invoiced
Repair • Philip Krogstad
Created: Oct 9, 2025 • Closed: Oct 14, 2025
Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/9 MOwens Called the mobile number for Jose Collazo (484) 809-8389. Scheduled the service visit for Tues. 10/14 with arrival between 8-9am for the tech. Tech will need to call Jose's cell number when he arrives and Jose will show him to the exam chair to be worked on.


10/9/25 SReich - Left a vm, gave him the WO # and told him someone would be reaching out to schedule.  

🔧 Work Performed
Press up/down pedal. No function. Unplug table. remove shroud. Check board. secure all wiring. Check fuses. Fuses good. Plug table in. Table works. Plug was not plugged in outlet fully. Reinstall shrouds.
🔍 Technician Findings
Check in with Jose. Get escorted to table. Chair is on 6th floor in Exam 2. Table has no up/down function.
⚠️ Problem Description
Zone 1 MGIV-no base function again-Just repaired on SR 1449592 ADDITIONAL NOTES Call Jose's mobile number to schedule service. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 200 (Series) Tables and Chairs (203, 204, 222, 223, 224, 225, 230, 244)

Timeline

📞
Case Linked Oct 8, 3:46 PM
Case Number: 00534077
Subject: Midmark Service Request Dispatch Authorization - WO-00113514
Status: Closed
📋
▶
2 Work Order Created Oct 9, 8:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Oct 9, 9:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 46m
🗓️
▶
2 Status: Scheduled Oct 9, 9:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-14T13:00:00.000+0000, 2025-10-14T12:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Philip Krogstad Oct 14, 8:14 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 22h
⏱️
2x Labor Added Oct 14, 8:59 AM
Type: Labor
Status: Open
Qty: 1.25
✔️
Status: Completed by Philip Krogstad Oct 14, 9:08 AM
From: Tech On Site
To: Completed
Duration in Previous: 54m
🚗
▶
2 Travel Added Oct 14, 3:58 PM
Travel Added → Status: Closed
🏁
Status: Closed by Philip Krogstad
From: Completed
To: Closed
Duration in Previous: 6h 53m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Oct 16, 2:38 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Oct 19, 11:05 PM
Invoice Number: SM-243723

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00534077
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Philip Krogstad
Scheduled
Oct 14, 8:00 AM
Created
Oct 9, 8:53 AM
Invoice #
SM-243723

Work Details (3)

Name Type Status Qty Amount Date
WL-02969536 Labor Open 1.25 $0.00 Oct 14, 8:59 AM
WL-02969537 Labor Open 1 $110.00 Oct 14, 8:59 AM
WL-02970216 Travel Open 36 $110.00 Oct 14, 3:58 PM

Details