***Location does not have key. Please order key and give to pharmacy after service is complete***
Per Desirae,
Power cord is broken.
Use this password to access the kiosk: F3*LJP!6
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Plugged in kiosk , was going to replace the Power cord but the wrong Power Cord shipped , the internal Y power cord that allows to plug Ad Monitor & PC was shipped not the Power strip
🔍Technician Findings
Unplugged Kiosk , Power cord/strip that runs to the wall outlet had the ground prong broken off
⚠️Problem Description
Tech will be sent Power Cord for replacement.
Tech will be sent Key to Kiosk
***Location does not have key. Please order key and give to pharmacy after service is complete***
Per Desirae,
Power cord is broken.
Use this password to access the kiosk: F3*LJP!6
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**