eBiotrack - New Work Order Request - Inspection Repair
Closed
Q-00030506
Crossover Health - Cisco Building
Site: Crossover Health - Cisco Building
Customer: Crossover Health Management Services
Customer #: 2860713
3571 N First St San Jose, CA 95134
Inspection #: 30137
Asset ID: 13271791
Model: Dynatronics - T3
Notes: Unit passed electrical safety and functional testing. Noted that the back recliner is missing a clevis pin and cotter pin. Required clevis pin size: 5/16\" diameter à 1 ½\" length, with cotter pin for retention.Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part.
part needed P/N 2XAK3 x 1
10-28 Mburris called spoke with Edgar Chavez and set appt
10/27/2025 LHill-sent email to Edgar Chavez at edgar.chavez@crossoverhealth.com trying to schedule tech visit. Offered 10/30 with tech arrival between 9am-11am.
10/27/2025 LHill-Called (925) 234-6755 for Edgar Chavez trying to schedule tech visit. mailbox is full. Unable to leave a message.
10/27/25 RCook- Updated due date based on parts. Removed delay code.
🔧Work Performed
Arrived on site and the customer directed me to the room where the physical therapy table needed service.. Table was already repaired — someone had already installed the missing hardware. Unit returned to service.
🔍Technician Findings
Arrived on site and the customer directed me to the room where the physical therapy table needed service.
⚠️Problem Description
Q-00030506
Crossover Health - Cisco Building
Site: Crossover Health - Cisco Building
Customer: Crossover Health Management Services
Customer #: 2860713
3571 N First St San Jose, CA 95134
Inspection #: 30137
Asset ID: 13271791
Model: Dynatronics - T3
Notes: Unit passed electrical safety and functional testing. Noted that the back recliner is missing a clevis pin and cotter pin. Required clevis pin size: 5/16\" diameter à 1 ½\" length, with cotter pin for retention.Follow-up required. Parts Needed- Emsar to follow up with quote for needed replacement part.
part needed P/N 2XAK3 x 1 https://www.ebiotrack.com/workorder.php?wo=68827
📋
Outbound to +19252346755
Completed Oct 28, 2025
10-28 Mburris called spoke with Edgar Chavez and set appt
📧
Email: EMSAR Request for service at Crossover Health - Cisco Building (Email to schedule service)
Completed Oct 27, 2025
To: edgar.chavez@crossoverhealth.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Crossover Health - Cisco Building (Email to schedule service)
Body:
Hi Edgar Chavez,
I hope you’re doing well. I’m reaching out to schedule a service appointment for repair on your table.
Here’s the location information we have on file:
Location:
Crossover Health - Cisco Building
3571 N First St
San Jose, CA 95134
Contact:
Edgar Chavez
9252346
📋
Outbound to +19252346755
Completed Oct 27, 2025
10/27/2025 LHill-Called (925) 234-6755 for Edgar Chavez trying to schedule tech visit. mailbox is full. Unable to leave a message.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 23, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308548Location: Crossover Health - Cisco BuildingAddress: 3571 N First St San Jose, CA 95134Device: Problem Description: Q-00030506
Crossover Health - Cisco Building
Site: C
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 16, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308548Location: Crossover Health - Cisco BuildingAddress: 3571 N First St San Jose, CA 95134Device: Problem Description: Q-00030506
Crossover Health - Cisco Building
Site: C
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 9, 2025
To: edgar.chavez@crossoverhealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308548Location: Crossover Health - Cisco BuildingAddress: 3571 N First St San Jose, CA 95134Device: Problem Description: Q-00030506
Crossover Health - Cisco Building
Site: C
📅
WO-01308548 - Repair - San Jose - Crossover Health - Cisco Building
Nov 5, 2025 12:00pm – 3:00pm
Work Order: WO-01308548
Account: Crossover Health Management Services
Customer Case Number:
Location: Crossover Health - Cisco Building
Address: 3571 N First St, San Jose, CA 95134
Manufacturer:
Model #:
Serial #:
Contact Name: Edgar Chavez
Contact Phone: 9252346755
Contact Email: edgar.chavez@c
Case #00532947 – eBiotrack - New Work Order Request - Inspection Repair
Status: Closed | Priority: Standard
Q-00030506
Crossover Health - Cisco Building
Site: Crossover Health - Cisco Building
Customer: Crossover Health Management Services
Customer #: 2860713
3571 N First St San Jose, CA 95134
Inspection #: 30137
Asset ID: 13271791
Model: Dynatronics - T3
Notes: Unit passed electrical safety an
💬Case Comment
Internal Oct 7, 2025 12:43pm
emailed orders for hdwe set up to quote case
Timeline
📞
Case Linked Oct 3, 7:36 PM
Case Number:00532947
Subject:eBiotrack - New Work Order Request - Inspection Repair
Status:Closed
⏳4.5 business days
📋
▶
4
Work Order Created Oct 9, 11:36 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00083245
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:3m
🚨11.0 business days
🔩
▶
2
2x Parts Added Oct 24, 10:47 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:14d 23h
⏳2.0 business days
👷
▶
2
Technician Assigned Oct 27, 11:43 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Reschedule
To:Assigned
Duration in Previous:3d 0h
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Oct 28, 1:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-11-05T17:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Angel RiosNov 5, 2:38 PM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 2h
⏱️
▶
2
3x Labor Added Nov 5, 3:16 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Angel Rios
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:38m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Nov 7, 2:30 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Diane PattonNov 7, 2:35 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
⏳2.0 business days
🧾
Invoice Created Nov 10, 4:33 PM
Invoice Number:SM-246041
Bottlenecks
Awaiting Parts
Duration: 11.0 business days (threshold: 3.0 business days)
Exceeded by 8.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)