Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308554 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Mcleod Regional Medical Center — 1145 Day St, Florence SC, 29506

Oct 9, 2025 → Dec 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (271 biz days early)
Active: 7 biz days
Paused: 25 biz days
🕐 Clock stopped: Completed (Nov 28, 2025)
1d
▶ Clock Running
Status: Created
Oct 9 → Oct 13, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Oct 13 → Nov 18, 2025
25 business days (not counted)
5d
▶ Clock Running
Status: Scheduled
Nov 18 → Nov 25, 2025
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 25 → Nov 28, 2025
1 business day (counted)
Running total: 7 of ? biz days used
Created: Oct 9, 2025 Completed: Nov 28, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 13 Created ▶ Running 1 1
Oct 13 → Nov 18 Ready for Release ⏸ Paused 25 —
Nov 18 → Nov 25 Scheduled ▶ Running 5 6
Nov 25 → Nov 28 Tech On Site ▶ Running 1 7
Dispatch 2.0d
Holding 25.0d (excluded)
Coordinators 5.1d
Field Work 7.0d
Billing 1.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
25.0 days
Coordinators
5.1 days
Over SLA
Field Work
7.0 days
Over SLA
Billing
1.5 days
Created: Oct 9, 2025 Due: Dec 31, 2026 Completed: Dec 6, 2025 (390 days early)
📅
38.0 days Total Age
⏱️
25.0d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
10.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 24, 2025
Visit 2 Nov 25, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534239
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Robert Fuller
Owner
Kimberly Hardison
Created
Oct 9, 2025
Work Orders from this Case (1)
WO-01308554 (current) Invoiced
FCO • Ryan Lewis
Created: Oct 9, 2025 • Closed: Dec 6, 2025
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 25.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
25.0d
Scheduled
5.1d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
5.0d / 1.0d SLA
Closed
2.9d / 1.0d SLA
07e-Partial Project
7.6d
WO Correction Needed
1.5d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/18/2025 EMartin Fady sent email to Robert advising FSE will be onsite to complete repair on downed device and remaining devices for FCO 11/24/25
🔧 Work Performed
FCO
🔍 Technician Findings
FCO
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 9, 11:00 AM
Case Number: 00534239
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 9, 11:55 AM
Work Order: WO-01308554
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Erin Martin Oct 13, 12:37 PM
From: Entered
To: Ready for Release
Duration in Previous: 4d 0h
🚨 25.0 business days
📅
▶
3 Dispatch Scheduled Nov 18, 11:39 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Ryan Lewis
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 36d 0h
⏳ 3.0 business days
💵
Expenses Added Nov 20, 3:06 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Ryan Lewis Nov 24, 8:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 8h
🚗
▶
2 Travel Added Nov 24, 10:12 PM
Travel Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.2 business days
⏱️
▶
3 Labor Added Nov 28, 9:25 AM
Labor Added → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 2, 0.25
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
⏱️
▶
2 Labor Added Nov 28, 9:35 AM
Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel, Expenses
Status: Open
Qty: 205, 1
✔️
Status: Completed by Ryan Lewis Nov 28, 9:47 AM
From: Tech On Site
To: Completed
Duration in Previous: 3d 13h
⚠️ 5.0 business days
🏁
Status: Closed by Ryan Lewis Dec 6, 10:21 AM
From: Completed
To: Closed
Duration in Previous: 8d 0h
⏳ 1.0 business days
⏱️
▶
2 Labor Added Dec 8, 2:28 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 4h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 11, 2:46 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 0h
🏁
Status: Closed by Douglas Pearce Dec 12, 12:06 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 21h 19m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 15, 8:48 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 20h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:08 PM
From: 07e-Partial Project, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 6h, 0m
⏳ 3.0 business days
🧾
Invoice Created Dec 22, 12:09 PM
Invoice Number: SM-249390

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.1 business days (threshold: 2.0 business days)
Exceeded by 3.1 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Completed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

📞
Case 00534239
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Ryan Lewis
Scheduled
Nov 24, 8:00 AM
Created
Oct 9, 11:55 AM
Invoice #
SM-249390

Work Details (11)

Name Type Status Qty Amount Date
WL-03014997 Expenses Open 1 $0.00 Nov 20, 3:06 PM
WL-03019294 Travel Open 147 $0.00 Nov 24, 10:12 PM
WL-03019296 Expenses Open 1 $0.00 Nov 24, 10:14 PM
WL-03021830 Labor Open 2 $0.00 Nov 28, 9:25 AM
WL-03021831 Labor Open 2 $0.00 Nov 28, 9:26 AM
WL-03021832 Labor Open 0.25 $0.00 Nov 28, 9:26 AM
WL-03021833 Labor Open 2 $0.00 Nov 28, 9:27 AM
WL-03021838 Labor Open 5 $0.00 Nov 28, 9:35 AM
WL-03021839 Travel Open 205 $0.00 Nov 28, 9:39 AM
WL-03021840 Expenses Open 1 $0.00 Nov 28, 9:40 AM
WL-03030228 Labor Open 0.016666666666667 $0.00 Dec 8, 2:28 PM

Details