Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308562 ↗ ServiceMax

First Choice Health Centers, Inc. • Misc. Inspection • P5

📍 First Choice Health Center – Manchester– Primary Care/Dental — 150 North Main St, Manchester CT, 06042

Oct 9, 2025 → Oct 17, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 17, 2025
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 17, 2025
5 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 5 of 5 biz days used
Created: Oct 9, 2025 Completed: Oct 17, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0 / 5
Oct 9 → Oct 9 Ready for Scheduling ▶ Running 0 0 / 5
Oct 9 → Oct 9 Assigned ▶ Running 0 0 / 5
Oct 9 → Oct 17 Scheduled ▶ Running 5 5 / 5
Oct 17 → Oct 17 Tech On Site ▶ Running 0 5 / 5
Dispatch 0.0d
Coordinators 5.9d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.9 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Oct 9, 2025 Due: Oct 16, 2025 Completed: Oct 17, 2025 (on time)
📅
5.9 days Total Age
⏱️
5.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00534292
Closed
New Miscellaneous Equipment Inspection 1 New Abbott ID Now machine needs inspected https://www.ebiotrack.com/inspection.php?iid=30619
Priority
High
Origin
Phone
Reason
New Case
Contact
Charlene Brown
Owner
Shelby Robinson
Created
Oct 9, 2025
Work Orders from this Case (1)
WO-01308562 (current) Invoiced
Misc. Inspection • Mohamed Shareed
Created: Oct 9, 2025 • Closed: Oct 17, 2025
Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 5.8 days stuck in "Scheduled"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/9 KSmith -- Scheduled for 10/17 with POC

10/9 KSmith -- Sent email to schedule for 10/17

🔧 Work Performed
Tagged and inspected abbott machine. All work documented in ebiotrack S.O #: 200-787-30619.
🔍 Technician Findings
Tagged and inspected abbott machine. All work documented in ebiotrack S.O #: 200-787-30619.
⚠️ Problem Description
New Miscellaneous Equipment Inspection 1 New Abbott ID Now machine needs inspected https://www.ebiotrack.com/inspection.php?iid=30619

Timeline

📞
3 Case Linked Oct 9, 12:24 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01308562
Type: Misc. Inspection
Priority: P5
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Status: Assigned Oct 9, 12:59 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
🗓️
2 Status: Scheduled Oct 9, 1:37 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-17T18:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Oct 17, 11:07 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 21h
⏱️
2 4x Labor Added Oct 17, 11:45 AM
4x Labor Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 38m, 0m
2.0 business days
📄
2 Status: Ready to Bill Oct 20, 5:19 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Oct 21, 3:06 PM
Invoice Number: SM-244232

Bottlenecks

Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00534292
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Oct 17, 2:00 PM
Created
Oct 9, 12:28 PM
Invoice #
SM-244232

Work Details (4)

Name Type Status Qty Amount Date
WL-02974336 Labor Open 2.5 $372.50 Oct 17, 11:45 AM
WL-02974337 Labor Open 0.25 $0.00 Oct 17, 11:45 AM
WL-02974338 Labor Open 1 $149.00 Oct 17, 11:45 AM
WL-02974339 Travel Open 110 - Oct 17, 11:45 AM

Details