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WO-01308581 ↗ ServiceMax

Lamprey Healthcare • Misc. Inspection • P5

📍 Lamprey Healthcare - Raymond — 128 Route 27, Raymond NH, 03077

Oct 9, 2025 → Oct 15, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Oct 17, 2025
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Oct 9 → Oct 10, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 16, 2025
3 business days (counted)
Running total: 4 of 5 biz days used
Created: Oct 9, 2025 Completed: Oct 16, 2025
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0 / 5
Oct 9 → Oct 9 Ready for Scheduling ▶ Running 0 0 / 5
Oct 9 → Oct 10 Assigned ▶ Running 1 1 / 5
Oct 10 → Oct 16 Scheduled ▶ Running 3 4 / 5
Dispatch 0.0d
Coordinators 4.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.8 days
Over SLA
Billing
0.0 days
Created: Oct 9, 2025 Due: Oct 16, 2025 Completed: Oct 16, 2025 (on time)
📅
3.8 days Total Age
⏱️
3.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534256
Closed
New Miscellaneous Equipment Inspection New hearing screener. https://www.ebiotrack.com/inspection.php?iid=30620
Priority
High
Origin
Phone
Reason
New Case
Contact
Cory Smith
Owner
Kimberly Hardison
Created
Oct 9, 2025
Work Orders from this Case (1)
WO-01308581 (current) Invoiced
Misc. Inspection • Nick O'Neill
Created: Oct 9, 2025 • Closed: Oct 15, 2025
Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 3.0 days stuck in "Scheduled"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/10 KSmith -- Scheduled for 10/15 with Cory. Site requested around 2pm

10/10 KSmith -- Cory wants a Monday or Wednesday afternoon or Friday morning. Provided available dates and am awaiting response

10/10 KSmith -- Sent email to schedule for 10/16

10/9 KSmith -- Sent email to schedule for 10/16

🔧 Work Performed
New Miscellaneous Equipment Inspection
🔍 Technician Findings
New Miscellaneous Equipment Inspection
⚠️ Problem Description
New Miscellaneous Equipment Inspection New hearing screener. https://www.ebiotrack.com/inspection.php?iid=30620

Timeline

📞
Case Linked Oct 9, 11:19 AM
Case Number: 00534256
Subject:
Status: Closed
📋
▶
2 Work Order Created Oct 9, 1:24 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 9, 3:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 22m
👷
▶
3 Technician Assigned Oct 10, 10:45 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 18h 58m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-15T18:00:00.000+0000
⏳ 3.0 business days
⏱️
Labor Added Oct 15, 1:24 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Oct 15, 8:02 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 9h, 0m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Oct 20, 11:24 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Oct 21, 3:06 PM
Invoice Number: SM-244132

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00534256
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Oct 15, 2:00 PM
Created
Oct 9, 1:24 PM
Invoice #
SM-244132

Work Details (3)

Name Type Status Qty Amount Date
WL-02971480 Labor Open 1 $298.00 Oct 15, 1:24 PM
WL-02972184 Labor Open 0.5 $74.50 Oct 15, 8:02 PM
WL-02972185 Labor Open 2.5 $0.00 Oct 15, 8:02 PM

Details