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WO-01308582 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC of Enfield (10448-05-010) — 5 North Main St., Enfield CT, 06082

Oct 9, 2025 → Dec 22, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (32 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Dec 22, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 16, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 4 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Oct 16 → Nov 21, 2025
25 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Entered
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Entered
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 30 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 22, 2025
18 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 48 of ? biz days used
Created: Oct 9, 2025 Completed: Dec 22, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 16 Ready for Scheduling ▶ Running 4 4
Oct 16 → Oct 16 Assigned ▶ Running 0 4
Oct 16 → Nov 21 Scheduled ▶ Running 25 29
Nov 21 → Nov 21 Entered ▶ Running 0 29
Nov 21 → Nov 21 Assigned ▶ Running 0 29
Nov 21 → Nov 24 Scheduled ▶ Running 1 30
Nov 24 → Nov 24 Entered ▶ Running 0 30
Nov 24 → Dec 22 Scheduled ▶ Running 18 48
Dec 22 → Dec 22 Tech On Site ▶ Running 0 48
Dispatch 0.0d
Coordinators 51.4d
Field Work 1.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
51.4 days
Over SLA
Field Work
1.0 days
Created: Oct 9, 2025 Due: Dec 31, 2025 Completed: Dec 22, 2025 (9 days early)
📅
48.8 days Total Age
⏱️
25.8d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
45.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534161
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 80 pieces https://www.ebiotrack.com/inspection.php?iid=30604
Priority
Standard
Origin
Email
Reason
New Case
Contact
Xyni Jiang
Owner
Leona Coonrod
Created
Oct 9, 2025
Work Orders from this Case (1)
WO-01308582 (current) Invoiced
Inspection • Mohamed Shareed
Created: Oct 9, 2025 • Closed: Dec 22, 2025
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 25.8 days stuck in "Scheduled"
⏱️
Total Delay 45.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.8d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
46.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/21 KSmith -- Rescheduled for 11/21 with Xinyi

11/21 KSmith -- Sent email to reschedule for 12/22 (NO)

10/16 KSmith -- Scheduled for 12/4 with Xinyi.

10/16 KSmith -- Xinyi questioned what the inspection was for. Advised its the annual inspection that CHC has with EMSAR contracted. Awaiting response

10/16 KSmith -- Sent email to schedule for 12/4

🔧 Work Performed
Completed annual inspection. All work documented in ebiotrack S.O #: 370-17217-30604.
🔍 Technician Findings
Completed annual inspection. All work documented in ebiotrack S.O #: 370-17217-30604.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 80 pieces https://www.ebiotrack.com/inspection.php?iid=30604

Timeline

📞
Case Linked Oct 9, 7:00 AM
Case Number: 00534161
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 9, 1:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Status: Assigned Oct 16, 11:40 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: David Cavaco
🗓️
▶
2 Status: Scheduled Oct 16, 1:44 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-04T15:00:00.000+0000
🚨 26.0 business days
🆕
▶
3 Status: Entered Nov 21, 1:35 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Nick O'Neill
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-22T14:00:00.000+0000
⏳ 2.0 business days
🆕
▶
3 Status: Entered Nov 24, 11:58 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Mohamed Shareed
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-22T15:30:00.000+0000
🚨 19.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Dec 22, 9:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 27d 21h
⏱️
3x Labor Added Dec 22, 1:38 PM
Type: Labor, Travel
Status: Open
Qty: 3, 0.5, 137
⏱️
▶
3 5x Labor Added Dec 22, 5:42 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site
To: Completed
Duration in Previous: 8h 42m
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.8 business days
📄
Status: Ready to Bill by Diane Patton Dec 24, 9:33 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 15h, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 27, 11:33 AM
Invoice Number: SM-249882

Bottlenecks

Ready for Scheduling
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Scheduled
Duration: 25.8 business days (threshold: 2.0 business days)
Exceeded by 23.8 business days
Scheduled
Duration: 18.9 business days (threshold: 2.0 business days)
Exceeded by 16.9 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00534161
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Dec 22, 10:30 AM
Created
Oct 9, 1:25 PM
Invoice #
SM-249882

Work Details (8)

Name Type Status Qty Amount Date
WL-03045223 Labor Open 3 $0.00 Dec 22, 1:38 PM
WL-03045224 Labor Open 0.5 $0.00 Dec 22, 1:38 PM
WL-03045225 Travel Open 137 - Dec 22, 1:38 PM
WL-03045525 Labor Open 2.25 $0.00 Dec 22, 5:42 PM
WL-03045526 Labor Open 5 $2,220.20 Dec 22, 5:42 PM
WL-03045527 Labor Open 2.25 $0.00 Dec 22, 5:42 PM
WL-03045528 Travel Open 119 - Dec 22, 5:42 PM
WL-03045529 Travel Open 119 - Dec 22, 5:42 PM

Details