Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308584 ↗ ServiceMax

HCA Urgent Care • Inspection • PSM

📍 CareNow - Quincy & Wadsworth #21241 — 7600 W Quincy Ave Suite 100, Littleton CO, 80123

Oct 9, 2025 → Dec 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (23 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Dec 9, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
21d
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Nov 10, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 21 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Nov 10 → Dec 9, 2025
18 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 39 of ? biz days used
Created: Oct 9, 2025 Completed: Dec 9, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Nov 10 Ready for Scheduling ▶ Running 21 21
Nov 10 → Nov 10 Assigned ▶ Running 0 21
Nov 10 → Dec 9 Scheduled ▶ Running 18 39
Dec 9 → Dec 9 Tech On Site ▶ Running 0 39
Dispatch 0.0d
Coordinators 40.8d
Field Work 0.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.8 days
Over SLA
Field Work
0.7 days
Created: Oct 9, 2025 Due: Dec 31, 2025 Completed: Dec 9, 2025 (22 days early)
📅
39.8 days Total Age
⏱️
21.8d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
39.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00534166
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 45 pieces https://www.ebiotrack.com/inspection.php?iid=30609
Priority
High
Origin
Email
Reason
New Case
Contact
Elizabeth Laufer
Owner
Leona Coonrod
Created
Oct 9, 2025
Work Orders from this Case (1)
WO-01308584 (current) Invoiced
Inspection • Andrew Przybyla
Created: Oct 9, 2025 • Closed: Dec 9, 2025
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 21.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 39.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
21.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
19.0d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10 KKelch called Megan to schedule for 12/9 between 9 and 11 am. Customer confirmed. 

CONFIRMED


Scheduling ahead needed: Yes 

Certain day or time: Tuesdays and Thursday mornings would work best for the technician to come out. I would suggest the morning or even late afternoon, so the technician does not feel rushed.

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: come in the front. Tech will need to sign in when they arrive.


11/04/2025 LHill-rec'd email from Megan Rutherford-Tuesdays and Thursday mornings would work best for the technician to come out. I would suggest the morning or even late afternoon, so the technician does not feel rushed. I would love if they called before so I can ensure that I am here for when they arrive. Lastly there is nothing they would need to gain entrance if they come in the front. We will need to have the technician sign in when they arrive.

Best contact information would be me: Megan Rutherford 303-520-0244

See logged email.


11/04/2025 LHill-rec'd email from Elizabeth Laufer-Hi Laura – thank you for reaching out. I am adding the Center Manager for this location to this email thread – she will be able to assist. 

@Rutherford Megan - Brentwood – can you please respond to Laura with the requested information?

 See logged email.


11/04/2025 LHill-sent email to Elizabeth Laufer at elizabeth.laufer@hcahealthcare.com to confirm contact & equipment.


11/04/2025 LHill-Called (682) 438-1619 for Elizabeth Laufer and was unable to leave a message.

🔧 Work Performed
Tech arrived on site and inspected and tested 55 pieces of equipment.
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 45 pieces
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 45 pieces https://www.ebiotrack.com/inspection.php?iid=30609

Timeline

📞
Case Linked Oct 9, 7:00 AM
Case Number: 00534166
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 9, 1:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 22.0 business days
👷
▶
4 Status: Assigned Nov 10, 9:58 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Kaitlyn Kelch
Technician: Andrew Przybyla
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-09T15:00:00.000+0000
🚨 19.0 business days
🚗
▶
2 2x Travel Added Dec 9, 9:59 AM
2x Travel Added → Status: Tech On Site
🔧
Status: Tech On Site by Andrew Przybyla
From: Scheduled
To: Tech On Site
Duration in Previous: 28d 23h
⏱️
Labor Added Dec 9, 10:08 AM
Type: Labor
Status: Open
Qty: 1
⏱️
2x Labor Added Dec 9, 1:09 PM
Type: Labor
Status: Open
Qty: 4.5, 1
✔️
Status: Completed by Andrew Przybyla Dec 9, 2:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 30m
🏁
Status: Closed by Andrew Przybyla Dec 9, 3:30 PM
From: Completed
To: Closed
Duration in Previous: 59m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 11, 2:06 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 22h, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 12, 11:06 PM
Invoice Number: SM-248767

Bottlenecks

Ready for Scheduling
Duration: 21.8 business days (threshold: 1.0 business days)
Exceeded by 20.8 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00534166
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Andrew Przybyla
Scheduled
Dec 9, 10:00 AM
Created
Oct 9, 1:31 PM
Invoice #
SM-248767

Work Details (5)

Name Type Status Qty Amount Date
WL-03031120 Travel Open 20 - Dec 9, 9:59 AM
WL-03031121 Travel Open 20 - Dec 9, 9:59 AM
WL-03031131 Labor Open 1 $0.00 Dec 9, 10:08 AM
WL-03031418 Labor Open 4.5 $1,093.00 Dec 9, 1:09 PM
WL-03031419 Labor Open 1 $0.00 Dec 9, 1:09 PM

Details