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WO-01308599 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Garner-Cleveland (3300-3303) — 5156 Veterans Parkway, Garner NC, 27529

Oct 9, 2025 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (66 biz days late)
Active: 82 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
54d
▶ Clock Running
Status: Assigned
Oct 9 → Dec 31, 2025
54 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Entered
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 54 of ? biz days used
8d
▶ Clock Running
Status: On Hold
Dec 31 → Jan 13, 2026
8 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 62 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 27, 2026
9 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 27, 2026
0 business days (counted)
Running total: 71 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 27 → Jan 30, 2026
3 business days (counted)
Running total: 74 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 11, 2026
8 business days (counted)
Running total: 82 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 82 of ? biz days used
Created: Oct 9, 2025 Completed: Feb 11, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 9 Ready for Scheduling ▶ Running 0 0
Oct 9 → Dec 31 Assigned ▶ Running 54 54
Dec 31 → Dec 31 Entered ▶ Running 0 54
Dec 31 → Jan 13 On Hold ▶ Running 8 62
Jan 13 → Jan 13 Ready for Scheduling ▶ Running 0 62
Jan 13 → Jan 13 Assigned ▶ Running 0 62
Jan 13 → Jan 27 Scheduled ▶ Running 9 71
Jan 27 → Jan 27 Tech On Site ▶ Running 0 71
Jan 27 → Jan 30 Reschedule ▶ Running 3 74
Jan 30 → Feb 11 Scheduled ▶ Running 8 82
Feb 11 → Feb 11 Tech On Site ▶ Running 0 82
Dispatch 0.0d
Holding 9.0d (excluded)
Coordinators 77.2d
Field Work 0.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
9.0 days
Coordinators
77.2 days
Over SLA
Field Work
0.4 days
Created: Oct 9, 2025 Due: Dec 31, 2025 Completed: Feb 11, 2026 (41 days late)
📅
82.8 days Total Age
⏱️
54.7d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
72.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Christopher Morning — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 27, 2026
Visit 2 Feb 11, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534170
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 39 pieces https://www.ebiotrack.com/inspection.php?iid=30613
Priority
Standard
Origin
Email
Reason
New Case
Contact
Vanessa Latoya Bailey
Owner
Leona Coonrod
Created
Oct 9, 2025
Work Orders from this Case (1)
WO-01308599 (current) Invoiced
Inspection • Christopher Morning
Created: Oct 9, 2025 • Closed: Feb 11, 2026
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 54.7 days stuck in "Assigned"
⏱️
Total Delay 72.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
54.7d / 0.5d SLA
On Hold
9.0d
Scheduled
18.4d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Reschedule
4.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/30 MOwens Sent a FU email to Chelsea to reschedule the visit for next available opening on Wed 2/11 with arrival between 8-9am.

1/27 MOwens Tech arrived onsite and the location was closed. Will email Chelsea to reschedule for another day.

1/15 MOwens Sent a FU email to Chelsea to change the schedule date from 1/19 to 1/27 with eta between 8-9am.

1/13 MOwens Chelsea Anderson replied back to the email that was sent on 12/26/25. She said any day during the week is fine to schedule. Replied back to schedule the visit for Mon. 1/19 between 2-5pm.


12/31/25 RBerry- Escalated to account manager due to contact issues.


12/31/25 RBerry- Called Chelsea at 919-750-3520 to discuss scheduling. Phone rings then disconnects. 


12/31/25 RBerry- LM with Vanessa to discuss scheduling. 


12/26 MOwens Sent email to Chelsea about scheduling the inspection visit.

12/15 MOwens Called to speak to Chelsea Anderson who is the POC now. Left a msg for her to call back to schedule the inspection

11/10 MOwens Called to speak to Vanessa. She no longer works at this location.

🔧 Work Performed
1-27-26 CTM - Facility was not open 2-11-26 CTM - Performed Annual Inspection on all medical equipment located. Total of 44 pieces inspected . ALL PASS. Notified POC Chelsea Anderson of findings and completion.
🔍 Technician Findings
1-27-26 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Chelsea Anderson of findings and completion . 2-11-26 CTM - Perform Annual Inspection on all medical equipment located . Notify POC Chelsea Anderson of findings and completion .
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 39 pieces https://www.ebiotrack.com/inspection.php?iid=30613

Timeline

📞
Case Linked Oct 9, 7:00 AM
Case Number: 00534170
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Oct 9, 1:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Oct 9, 2:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 45m
🚨 55.0 business days
🆕
Status: Entered by Rhea Berry Dec 31, 9:28 AM
From: Assigned, Entered
To: Entered, On Hold
Duration in Previous: 82d 19h, 0m
⚠️ 9.0 business days
📅
4 Status: Ready for Scheduling Jan 13, 12:42 PM
Status: Ready for Scheduling → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Christopher Morning
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-19T19:00:00.000+0000
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 0m
3.0 business days
📅
Dispatch Scheduled by Melissa Owens Jan 15, 11:14 AM
Scheduled For: 2026-01-27T13:00:00.000+0000
⚠️ 8.0 business days
⏱️
2 2x Labor Added Jan 27, 8:03 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 19h
🔄
Status: Reschedule by Melissa Owens Jan 27, 9:15 AM
From: Tech On Site
To: Reschedule
Duration in Previous: 1h 11m
4.0 business days
📅
2 Dispatch Scheduled Jan 30, 1:53 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Reschedule
To: Scheduled
Duration in Previous: 3d 4h
⚠️ 9.0 business days
⏱️
2 2x Labor Added Feb 11, 7:53 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From: Scheduled
To: Tech On Site
Duration in Previous: 11d 18h
⏱️
2 Labor Added Feb 11, 10:09 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 16m, 0m
3.0 business days
📄
2 Status: Ready to Bill Feb 16, 10:45 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
4.0 business days
🧾
Invoice Created Feb 22, 10:15 PM
Invoice Number: SM-254061

Bottlenecks

Assigned
Duration: 54.7 business days (threshold: 4.0 business hours)
Exceeded by 54.2 business days
Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00534170
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Christopher Morning
Scheduled
Feb 11, 8:00 AM
Created
Oct 9, 1:51 PM
Invoice #
SM-254061

Work Details (5)

Name Type Status Qty Amount Date
WL-03079632 Labor Open 0.5 $0.00 Jan 27, 8:03 AM
WL-03079633 Travel Open 13 - Jan 27, 8:03 AM
WL-03100537 Labor Open 0.75 $0.00 Feb 11, 7:53 AM
WL-03100538 Travel Open 13 - Feb 11, 7:53 AM
WL-03100701 Labor Open 2 $1,000.00 Feb 11, 10:09 AM

Details