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WO-01308623 ↗ ServiceMax

SYRACUSE ORTHOPEDIC SPECIALIST • Calibration • PSM

📍 SYRACUSE ORTHOPEDICS E TAFT RD — 5801 E TAFT ROAD, N. SYRACUSE NY, 13057

Oct 9, 2025 → Dec 3, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (19 biz days late)
Active: 35 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 20, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 6 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Oct 20 → Dec 3, 2025
29 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 35 of ? biz days used
Created: Oct 9, 2025 Completed: Dec 3, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 20 Ready for Scheduling ▶ Running 6 6
Oct 20 → Oct 20 Assigned ▶ Running 0 6
Oct 20 → Dec 3 Scheduled ▶ Running 29 35
Dec 3 → Dec 3 Tech On Site ▶ Running 0 35
Dispatch 0.0d
Coordinators 36.7d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.7 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Oct 9, 2025 Due: Dec 31, 2025 Completed: Dec 3, 2025 (28 days early)
📅
35.7 days Total Age
⏱️
29.5d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
35.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534185
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Calibration Service Equipment: 8 https://www.ebiotrack.com/omnicor/inspection.php?iid=10252
Priority
Standard
Origin
Email
Reason
New Case
Contact
Sarah Mantell
Owner
Shelby Robinson
Created
Oct 9, 2025
Work Orders from this Case (1)
WO-01308623 (current) Invoiced
Calibration • Darek Kirkpatrick
Created: Oct 9, 2025 • Closed: Dec 3, 2025
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 29.5 days stuck in "Scheduled"
⏱️
Total Delay 35.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.7d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Scheduled
29.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/20 KSmith -- Scheduled for 12/3 with Sarah

10/20 KSmith -- Sent email to schedule for 12/3

🔧 Work Performed
SEMI-ANNUAL INSPECTION COMPLETED ON 8 DEVICES.
🔍 Technician Findings
SEMI-ANNUAL INSPECTION
⚠️ Problem Description
Annual Equipment Calibration Service Equipment: 8 https://www.ebiotrack.com/omnicor/inspection.php?iid=10252

Timeline

📞
Case Linked Oct 9, 8:39 AM
Case Number: 00534185
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 9, 2:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Oct 20, 11:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 10d 21h
🗓️
▶
2 Status: Scheduled Oct 20, 3:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-03T13:00:00.000+0000
🚨 30.0 business days
⏱️
▶
2 2x Labor Added Dec 3, 7:29 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Darek Kirkpatrick
From: Scheduled
To: Tech On Site
Duration in Previous: 43d 16h
⏱️
▶
2 Labor Added Dec 3, 8:25 AM
Labor Added → Status: Completed
✔️
Status: Completed by Darek Kirkpatrick
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 58m, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 5, 2:16 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:15 PM
Invoice Number: SM-248397

Bottlenecks

Ready for Scheduling
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Scheduled
Duration: 29.5 business days (threshold: 2.0 business days)
Exceeded by 27.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00534185
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Calibration
Branch
N/A
Technician
Darek Kirkpatrick
Scheduled
Dec 3, 8:00 AM
Created
Oct 9, 2:31 PM
Invoice #
SM-248397

Work Details (3)

Name Type Status Qty Amount Date
WL-03024584 Labor Open 0.5 $90.00 Dec 3, 7:29 AM
WL-03024585 Travel Open 10 - Dec 3, 7:29 AM
WL-03024605 Labor Open 1 $288.00 Dec 3, 8:25 AM

Details