Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308628 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Englewood, IL — 850 W 63rd St, Chicago IL, 60621

Oct 9, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 10, 2025
✗ SLA Missed
Active: 0 biz days
Paused: 20 biz days
🕐 Clock stopped: Invoiced (Nov 7, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Awaiting Parts
Oct 9 → Nov 7, 2025
20 business days (not counted)
▶ Clock Running
Status: Reschedule
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 9, 2025 Invoiced: Nov 7, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 9 Assigned ▶ Running 0 0
Oct 9 → Nov 7 Awaiting Parts ⏸ Paused 20 —
Nov 7 → Nov 7 Reschedule ▶ Running 0 0
Material Management 20.6d
Coordinators 0.2d
Billing 35.4d
✗ SLA Missed
Material Management
20.6 days
Over SLA
Coordinators
0.2 days
Billing
35.4 days
Over SLA
Created: Oct 9, 2025 Due: Oct 10, 2025 Completed: Nov 7, 2025 (27 days late)
📅
20.7 days Total Age
⏱️
20.8d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
50.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00530158
L2 review
Closed
FAILS WILL NOT TURN ON. NEEDS NEW FRONT CASE LIKELY. Will not power on.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Marie Togba
Owner
Virtual Tech
Created
Sep 24, 2025
Work Orders from this Case (2)
WO-01306123 Invoiced
SWAPOUT • Ryan Schwochow
Created: Sep 25, 2025 • Closed: Oct 9, 2025
WO-01308628 (current) Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Oct 9, 2025 • Closed: Nov 7, 2025
Completed with significant delays
Invoiced • 146 days old
🚨
Primary Delay 20.8 days stuck in "Ready to Bill"
⏱️
Total Delay 50.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Closed
1.8d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts
20.6d / 3.0d SLA
Reschedule
0.2d / 2.0d SLA
Billing Review
14.5d / 2.0d SLA
Ready to Bill
20.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/9-Advanced Exchange RMA#: 303364082 - po# requested

🔧 Work Performed
unit exchanged with Asset ID: 13367877 Serial #: 100085694314 Adding missing cuff and adding to hot swaps
🔍 Technician Findings
Needs front case, rear caser and battery - rear case not sold - reaching out to WA for exchange - RMA#: 303364082
⚠️ Problem Description
FAILS WILL NOT TURN ON. NEEDS NEW FRONT CASE LIKELY. Will not power on. Welch Allyn - ProBP 3400 Asset ID#: 13145111 S/N: 010073209423687321100048012124 https://www.ebiotrack.com/workorder.php?wo=68836
📄 Description
Welch Allyn - ProBP 3400 - Automatic Digital Blood Pressure Monitor - Multiple Sizes Nylon Cuff 23 - 40 cm Welch Allyn - Oak Street Health Consigned Inventory

Timeline

📞
Case Linked Sep 24, 3:04 PM
Case Number: 00530158
Subject: L2 review
Status: Closed
🚨 12.0 business days
📋
▶
2 Work Order Created Oct 9, 2:42 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From: Closed
To: Assigned
Duration in Previous: 0m
📦
▶
2 Parts Requested Oct 9, 2:51 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: Assigned
To: Awaiting Parts
Duration in Previous: 9m
🚨 21.0 business days
🔄
Status: Reschedule by Ryan Schwochow Nov 7, 11:03 AM
From: Awaiting Parts
To: Reschedule
Duration in Previous: 28d 21h
🔩
▶
2 5x Parts Added Nov 7, 12:23 PM
5x Parts Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From: Reschedule
To: Closed
Duration in Previous: 1h 20m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 10, 2:57 PM
From: Closed, Ready to Bill
To: Ready to Bill, Billing Review
Duration in Previous: 3d 2h, 0m
🚨 15.0 business days
📄
Status: Ready to Bill by Scott Berry Dec 3, 12:29 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 22d 21h
🚨 21.0 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 30d 5h
🧾
▶
2 Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Awaiting Parts
Duration: 20.6 business days (threshold: 3.0 business days)
Exceeded by 17.6 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours
Billing Review
Duration: 14.5 business days (threshold: 2.0 business days)
Exceeded by 12.5 business days
Ready to Bill
Duration: 20.8 business days (threshold: 1.0 business days)
Exceeded by 19.8 business days

🔗 Related Artifacts

📞
Case 00530158
Closed
📦
Parts Order 00083272
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Oct 9, 2:42 PM
Invoice #
SM-250448

Work Details (5)

Name Type Status Qty Amount Date
WL-02999849 Parts Open 1 $109.15 Nov 7, 12:23 PM
WL-02999850 Parts Open 1 $42.19 Nov 7, 12:23 PM
WL-02999851 Parts Open 1 $1.27 Nov 7, 12:23 PM
WL-02999852 Labor Open 1 $122.57 Nov 7, 12:23 PM
WL-02999853 Expenses Open 1 $597.30 Nov 7, 12:23 PM

Details