Q-00030513
If this is something that can be fixed over the phone, please call the POC
Ferno embalming table, 101H
The wheels will not lock in place.
1ea 1901273 if needed and 1 1/2 hours for the product review,eval and testing to determine if further parts are needed and confirm the age.
10/20/2025 CRamen spoke with Melissa and scheduled for Thursday 10/23/2025 with tech arrival between 9-10am.
10/10/2025 CRamen
1Z01E3E70394423379 no eta yet
10/10 MOwens Sent chatter to CRamen that this WO is assigned to Brandon
🔧Work Performed
repair completed as below
trimmed off broken pieces and readjusted cover
tested unit
unit working as intended and placed back into service
🔍Technician Findings
found plastic from bottom cover impeding movement of side bar for locking mechanism
trimmed off broken pieces and readjusted cover
tested unit
⚠️Problem Description
Q-00030513
If this is something that can be fixed over the phone, please call the POC
Ferno embalming table, 101H
The wheels will not lock in place.
1ea 1901273 if needed and 1 1/2 hours for the product review,eval and testing to determine if further parts are needed and confirm the age.
📄Description
Ferno Model 101-H Embalming Table
📋
Inbound from +17244599115
Completed Oct 20, 2025
calling to follow up on a WO
Oct 10, 2025 1:44pm
@Charles Ramen This one is also for Brandon
📅
WO-01308672 - Repair - Blairsville - Shoemaker Funeral Home
Oct 23, 2025 9:00am – 11:00am
Work Order: WO-01308672
Account: Shoemaker Funeral Home
Customer Case Number:
Location: Shoemaker Funeral Home
Address: 49 N. Walnut Street, Blairsville, PA 15717
Manufacturer:
Model #:
Serial #:
Contact Name: Rick Shoemaker
Contact Phone: 724-459-9115
Contact Email: rick@shoemakerblairsville.co
Timeline
📞
Case Linked Oct 9, 11:45 AM
Case Number:00534268
Subject:Shoemaker Funeral Home (needs quote)
Status:Closed
📋
▶
2
Work Order Created Oct 9, 4:45 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Oct 10, 6:52 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:14h 5m
📅
Status: Ready for Scheduling by Kirsten WallsOct 10, 11:59 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:5h 7m
👷
▶
2
Technician Assigned Oct 10, 1:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 44m
💵
Expenses Added Oct 10, 2:15 PM
Type:Expenses
Status:Open
Qty:1
⚠️6.0 business days
🗓️
▶
2
Status: Scheduled Oct 20, 12:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-10-23T13:00:00.000+0000
⏳4.0 business days
⏱️
3x Labor Added Oct 23, 5:22 PM
Type:Labor, Travel
Status:Open
Qty:2, 0.5, 100
✔️
Status: Completed by Brandon GreenOct 23, 5:48 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:3d 5h, 0m
⏳2.8 business days
📄
▶
3
Status: Ready to Bill Oct 27, 11:00 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳3.0 business days
🧾
Invoice Created Oct 29, 11:55 AM
Invoice Number:SM-244785
Bottlenecks
L2 Screening
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Scheduled
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)