Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308675 ↗ ServiceMax

Community Health Center CHC New Britain • Inspection • PSM

📍 CHC New Britan - CMHA — 233 Main St, New Britain CT, 06051

Oct 9, 2025 → Oct 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (11 biz days early)
Active: 4 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 16, 2025
3 business days (counted)
Running total: 4 of ? biz days used
Created: Oct 9, 2025 Completed: Oct 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 10 Ready for Scheduling ▶ Running 1 1
Oct 10 → Oct 10 Assigned ▶ Running 0 1
Oct 10 → Oct 16 Scheduled ▶ Running 3 4
Dispatch 0.0d
Coordinators 4.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.3 days
Over SLA
Billing
0.0 days
Created: Oct 9, 2025 Due: Nov 10, 2025 Completed: Oct 16, 2025 (25 days early)
📅
3.4 days Total Age
⏱️
2.9d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00534277
eBiotrack - New Inspection Created
Closed
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=30618
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bernie Delgado
Owner
Sherry Reich
Created
Oct 9, 2025
Work Orders from this Case (1)
WO-01308675 (current) Invoiced
Inspection • Edward Arias
Created: Oct 9, 2025 • Closed: Oct 15, 2025
Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 2.9 days stuck in "Scheduled"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Scheduled
2.9d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/10 KSmith -- Bernie requested 10/15
🔧 Work Performed
Initial Annual Inspection due
🔍 Technician Findings
Initial Annual Inspection due
⚠️ Problem Description
Initial Annual Inspection Service https://www.ebiotrack.com/inspection.php?iid=30618

Timeline

📞
Case Linked Oct 9, 12:06 PM
Case Number: 00534277
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 9, 4:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Oct 10, 1:08 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 20h 13m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-15T19:30:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 3x Labor Added Oct 15, 8:16 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 7h, 0m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Oct 17, 4:59 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.9 business days
🧾
Invoice Created Oct 20, 8:42 AM
Invoice Number: SM-244101

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00534277
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Oct 15, 3:30 PM
Created
Oct 9, 4:53 PM
Invoice #
SM-244101

Work Details (3)

Name Type Status Qty Amount Date
WL-02972276 Labor Open 0.75 $0.00 Oct 15, 8:16 PM
WL-02972277 Labor Open 1.25 $1,530.00 Oct 15, 8:16 PM
WL-02972278 Travel Open 12 - Oct 15, 8:16 PM

Details