Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308681 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Southern Hills Hospital — 9300 W Sunset Rd, Las Vegas NV, 89148

Oct 9, 2025 → Oct 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (302 biz days early)
Active: 1 biz days
🕐 Clock stopped: Tech Off Site (Oct 11, 2025)
▶ Clock Running
Status: Created
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Oct 9, 2025 Tech Off Site: Oct 11, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 9 → Oct 9 Created ▶ Running 0 0
Oct 9 → Oct 11 Scheduled ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.3d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Billing
1.4 days
Over SLA
Created: Oct 9, 2025 Due: Dec 31, 2026 Completed: Oct 12, 2025 (445 days early)
📅
1.3 days Total Age
⏱️
2.8d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00534441
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Benjamin Rawcliffe
Owner
Shelby Robinson
Created
Oct 9, 2025
Work Orders from this Case (1)
WO-01308681 (current) Invoiced
FCO • Fady Khouzam
Created: Oct 9, 2025 • Closed: Oct 11, 2025
Completed with minor delays
Invoiced • 146 days old
🚨
Primary Delay 2.8 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/09/2025 RArnold - Dispatching to Fady K for 10/10

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 9, 5:05 PM
Case Number: 00534441
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 9, 5:16 PM
Work Order: WO-01308681
Type: FCO
Priority: PC
📅
▶
3 Dispatch Scheduled Oct 9, 5:21 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 5m
👷
Technician Assigned by Rebecca Arnold
Technician: Fady Khouzam
⏳ 1.8 business days
⏱️
▶
2 2x Labor Added Oct 11, 6:53 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Fady Khouzam
From: Scheduled
To: Tech Off Site
Duration in Previous: 2d 1h
✔️
▶
2 Status: Completed Oct 11, 11:15 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Fady Khouzam
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
⏱️
Labor Added Oct 14, 1:39 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 14, 1:45 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 14h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 5:09 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Oct 17, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 53m
⚠️ 6.0 business days
🧾
Invoice Created Oct 24, 8:34 AM
Invoice Number: SM-244003

Bottlenecks

Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00534441
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Oct 10, 8:00 AM
Created
Oct 9, 5:16 PM
Invoice #
SM-244003

Work Details (3)

Name Type Status Qty Amount Date
WL-02967796 Labor Open 7.5 $712.50 Oct 11, 6:53 PM
WL-02967797 Labor Open 6.5 $465.00 Oct 11, 6:53 PM
WL-02969937 Labor Open 0.016666666666667 $114.00 Oct 14, 1:39 PM

Details