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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308759 ↗ ServiceMax

Oak Street Health • Virtual Tech - Drop Shipment • PC

📍 Oak Street Health - Terrytown — 601 Terry Parkway, Ste O, Gretna LA, 70056

Oct 10, 2025 → Dec 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 12, 2025
✓ SLA Met (1 biz days early)
Active: 1 biz days
Paused: 39 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
▶ Clock Running
Status: Created
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Awaiting Parts
Oct 10 → Dec 10, 2025
39 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 10 → Dec 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Oct 10, 2025 Completed: Dec 11, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 10 → Oct 10 Created ▶ Running 0 0
Oct 10 → Dec 10 Awaiting Parts ⏸ Paused 39 —
Dec 10 → Dec 11 Reschedule ▶ Running 1 1
Dec 11 → Dec 11 Assigned ▶ Running 0 1
Dispatch 0.0d
Material Management 40.0d
Coordinators 1.2d
Field Work 0.0d
Billing 14.3d
✓ SLA Met
Dispatch
0.0 days
Material Management
40.0 days
Over SLA
Coordinators
1.2 days
Field Work
0.0 days
Billing
14.3 days
Over SLA
Created: Oct 10, 2025 Due: Dec 12, 2025 Completed: Dec 11, 2025 (1 days early)
📅
41.0 days Total Age
⏱️
40.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
50.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534289
Needs quote
Closed
Follow up to WO-01301734 Inspection #: 29843 Asset ID: 13095041 Model: Hillrom - 7670-01S Notes: Failed Calibration Recommended Device Replacement Device is off by about 4 to 5mmHg at the 260 range. Out of tolerance. Recommend remove from service. Parts Needed- Emsar to follow up with quote for needed replacement part.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeffery Brown
Owner
Virtual Tech
Created
Oct 9, 2025
Work Orders from this Case (1)
WO-01308759 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Oct 10, 2025 • Closed: Dec 11, 2025
Completed with significant delays
Invoiced • 145 days old
🚨
Primary Delay 40.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 50.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
40.0d / 3.0d SLA
Reschedule
1.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
14.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
part ordered and shipped to site
🔍 Technician Findings
part ordered and shipped to site
⚠️ Problem Description
Follow up to WO-01301734 Inspection #: 29843 Asset ID: 13095041 Model: Hillrom - 7670-01S Notes: Failed Calibration Recommended Device Replacement Device is off by about 4 to 5mmHg at the 260 range. Out of tolerance. Recommend remove from service. Parts Needed- Emsar to follow up with quote for needed replacement part. https://www.ebiotrack.com/workorder.php?wo=68852

Timeline

📞
Case Linked Oct 9, 12:19 PM
Case Number: 00534289
Subject: Needs quote
Status: Closed
📋
▶
3 Work Order Created Oct 10, 8:55 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00083300
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
🚨 40.0 business days
🔩
▶
2 2x Parts Added Dec 10, 5:46 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From: Awaiting Parts
To: Reschedule
Duration in Previous: 61d 9h
⏱️
▶
3 Labor Added Dec 11, 8:49 AM
Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: Reschedule, Assigned
To: Assigned, Completed
Duration in Previous: 15h 3m, 0m
🏁
Status: Closed by Wendy Argueta Dec 11, 8:56 AM
From: Completed
To: Closed
Duration in Previous: 6m
📄
Status: Ready to Bill by Diane Patton Dec 11, 4:38 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7h 41m
🚨 14.9 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 1h
🧾
▶
2 Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Awaiting Parts
Duration: 40.0 business days (threshold: 3.0 business days)
Exceeded by 37.0 business days
Ready to Bill
Duration: 14.3 business days (threshold: 1.0 business days)
Exceeded by 13.3 business days

🔗 Related Artifacts

📞
Case 00534289
Closed
📦
Parts Order 00083300
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Oct 10, 8:55 AM
Invoice #
SM-250448

Work Details (3)

Name Type Status Qty Amount Date
WL-03033361 Parts Open 1 $317.25 Dec 10, 5:46 PM
WL-03033362 Expenses Open 1 $16.50 Dec 10, 5:46 PM
WL-03033861 Labor Open 0.13333333333333 $30.64 Dec 11, 8:49 AM

Details