Work Order 360 View

Travel for 2/25 billed on WO 131617

2/18 MOwens Called and spoke to Joanna Jones. I offered the first available for the tech on 2/24 but she asked to schedule the visit for 2/25 around 11am instead. Confirmed the tech will return on 2/25.

1/31/2026 SRamen - parts for WO-01313617 delivered.

12/5/2025 Sramen - still waiting on parts for WO-01313617. Pushing out due date

11/20 MOwens WO-01313617 is awaiting parts

11/13/25 RCook- Per chat from technician: @Rhea Cook yes this unit was unavailable during the visit. Cx asked to reschedule when we return for repairs on other units. Waiting on quote approvals for Q-00030933, Q-00030934, Q-00030936, , and Q-00030938. Updated due date.

11/5/25 RCook- Per chat from technician: @Rhea Cook yes this unit was unavailable during the visit. Cx asked to reschedule when we return for repairs on other units. Waiting on quote approvals for Q-00030933, Q-00030934, Q-00030936, Q-00030937, and Q-00030938. Updated due date. Removed delay code.

11/5/25 RCook- Chattered:

@Rozier Cole​ Did you go onsite for this evaluation or does this need to be reschedule? Please advise what is needed for this Wo. Thank you! @Melissa Owens​ @Matthew Bateman​ 

10/22/2025 LHill-rec'd call from Joanna Jones at 478-249-1086. Wanting to schedule for next week. She advised that Fridays work best for them. Confirmed 10/31 between 9-11 would work for her. Tech must call her cell at 912-688-0072 that morning and give her an ETA.

Name of person you are speaking with:  Joanna Jones 

1. Onsite Access Requirements 

Are there any requirements for the technician to access the site? (credentialing, safety training, escorts, badges, PPE, etc.) 

Customer Response: No 

Are there any additional requirements to access the equipment itself (locked room, gate, etc.)? 

Customer Response: No 

2. Parts Delivery (if applicable)  parts N/A 

Have the shipped parts been received? ​☐​ Yes /​☐​ No  

(provide the list of Parts sent if known) 

Did they confirm each part number has arrived? ​☐​ Yes /​☐​ No 

(If No to the above): Did they confirm total number of parts? ​☐​ Yes /​☐​ No 

(If No to the above): Did they refuse to confirm parts? ​☐​ Yes /​☐​ No 

Where will the technician be able to locate the parts onsite?  

Customer Response:  

If parts have not arrived yet but have an ETA:   

Can the site place the parts near the equipment? ​☐​ Yes /​☐​ No 

(If No to the above): Is there a designated area for parts?  

Customer Response:  

3. Schedule Confirmation 

Confirm scheduled service date: 10/31 

Confirm arrival window (2–4 hrs): 9am-11am 

  (Note: Window should cover 1-2 hrs before and 1-2 hrs after expected arrival.) 

(Note: enter the time you believe the tech will arrive as the calendar "start time") 

4. Onsite Point of Contact (POC) 

Will you be the onsite POC on the scheduled date? ​☒​ Yes / ​☐​ No 

Best phone number for technician to use:  912-688-0072 

(If the above answer is NO): Onsite POC Name & Number:/

10/14 MOwens Sent an email to Joanna Jones offering open dates on the tech's calendar to schedule the service visit during Oct.

10/13 MOwens Called to speak to Joanna Jones. Left a vm for her to call back to schedule the service visit.

10/13/25 RCook- Chattered on WO-01308773: @Melissa Owens​ Per RIngraham, these should go to Rozier. I have assigned this WO and the other 5 to Rozier. Thank you! @Matthew Bateman​ 

10/13/25 RCook- Per RIngraham, these should go to Rozier.

10/13/25 RCook- Sent teams message to RIngraham stating: Robert IngrahamWO-01308773+6 - EMS Evaluations in Garfield, GA. Rozier is actually closer to these. I would give them to Dylan but he doesn't have much room this week. I can give them to Dylan for 10/21 but did see the Rozier has availability this Friday. This will also require a return visit after the evaluation. Thoughts on this one? 

@Rozier Cole​ Did you go onsite for this evaluation or does this need to be reschedule? Please advise what is needed for this Wo. Thank you! @Melissa Owens​ @Matthew Bateman​