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WO-01308765 ↗ ServiceMax

Oak Street Health • Virtual Tech - Drop Shipment • PC

📍 Oak Street Health - Mishawaka — 422 West McKinley Ave Suite B, Mishawaka IN, 46545

Oct 10, 2025 → Dec 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 19, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Paused: 42 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
▶ Clock Running
Status: Created
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸42d
⏸ Clock Paused
Status: Awaiting Parts
Oct 10 → Dec 15, 2025
42 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 10, 2025 Completed: Dec 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 10 → Oct 10 Created ▶ Running 0 0
Oct 10 → Dec 15 Awaiting Parts ⏸ Paused 42 —
Dec 15 → Dec 15 Reschedule ▶ Running 0 0
Dec 15 → Dec 15 Assigned ▶ Running 0 0
Dispatch 0.0d
Material Management 43.0d
Coordinators 0.0d
Billing 11.2d
✓ SLA Met
Dispatch
0.0 days
Material Management
43.0 days
Over SLA
Coordinators
0.0 days
Billing
11.2 days
Over SLA
Created: Oct 10, 2025 Due: Dec 19, 2025 Completed: Dec 15, 2025 (4 days early)
📅
43.0 days Total Age
⏱️
43.0d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
50.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534299
eBiotrack - New Work Order Request - Inspection Repair
Closed
Oak Street - Mishawaka Site: Oak Street - Mishawaka Customer: Oak Street Health Customer #: 256 422 West McKinley Ave Suite B Mishawaka , IN 46545 Inspection #: 29008 Asset ID: 12941433 Model: Welch Allyn - CE0297 Notes: FAILS CAL. CHECK W/ 63.6 mmHg RECORDED @ 60 MARK Out of tolerance.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Carrie Dillenbeck
Owner
Virtual Tech
Created
Oct 9, 2025
Work Orders from this Case (1)
WO-01308765 (current) Invoiced
Virtual Tech - Drop Shipment • Virtual Tech
Created: Oct 10, 2025 • Closed: Dec 15, 2025
Completed with significant delays
Invoiced • 145 days old
🚨
Primary Delay 43.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 50.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Awaiting Parts
43.0d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
11.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
parts ordered and shipped to site
🔍 Technician Findings
parts ordered and shipped to site
⚠️ Problem Description
Oak Street - Mishawaka Site: Oak Street - Mishawaka Customer: Oak Street Health Customer #: 256 422 West McKinley Ave Suite B Mishawaka , IN 46545 Inspection #: 29008 Asset ID: 12941433 Model: Welch Allyn - CE0297 Notes: FAILS CAL. CHECK W/ 63.6 mmHg RECORDED @ 60 MARK Out of tolerance. https://www.ebiotrack.com/workorder.php?wo=68854

Timeline

📞
Case Linked Oct 9, 12:34 PM
Case Number: 00534299
Subject: eBiotrack - New Work Order Request - Inspection Repair
Status: Closed
📋
▶
3 Work Order Created Oct 10, 9:12 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00083301
Status: Closed
📦
Status: Awaiting Parts by Derek Reynolds
From: Entered
To: Awaiting Parts
Duration in Previous: 0m
🚨 43.0 business days
🔩
▶
2 2x Parts Added Dec 15, 12:20 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From: Awaiting Parts
To: Reschedule
Duration in Previous: 66d 4h
⏱️
▶
4 Labor Added Dec 15, 12:27 PM
Labor Added → Technician Assigned → Status: Assigned → Status: Completed
👷
Technician Assigned by Wendy Argueta
Technician: a0h8Y00000JjEstQAF, Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: Reschedule
To: Assigned
Duration in Previous: 7m
✔️
Status: Completed by Wendy Argueta
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 16, 6:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 5h
🚨 11.7 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 0h
🧾
▶
2 Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Awaiting Parts
Duration: 43.0 business days (threshold: 3.0 business days)
Exceeded by 40.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Ready to Bill
Duration: 11.1 business days (threshold: 1.0 business days)
Exceeded by 10.1 business days

🔗 Related Artifacts

📞
Case 00534299
Closed
📦
Parts Order 00083301
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Drop Shipment
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Oct 10, 9:12 AM
Invoice #
SM-250448

Work Details (3)

Name Type Status Qty Amount Date
WL-03037906 Parts Open 1 $317.25 Dec 15, 12:20 PM
WL-03037907 Expenses Open 1 $16.50 Dec 15, 12:20 PM
WL-03037914 Labor Open 0.033333333333333 $30.64 Dec 15, 12:27 PM

Details