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WO-01308774 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Southern Hills Hospital — 9300 W Sunset Rd, Las Vegas NV, 89148

Oct 10, 2025 → Oct 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 24, 2025
✓ SLA Met (9 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Oct 11, 2025)
▶ Clock Running
Status: Created
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 10, 2025 Completed: Oct 11, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 10 → Oct 10 Created ▶ Running 0 0
Oct 10 → Oct 10 Assigned ▶ Running 0 0
Oct 10 → Oct 11 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 1.0d
Billing 3.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.0 days
Billing
3.3 days
Over SLA
Created: Oct 10, 2025 Due: Oct 24, 2025 Completed: Oct 18, 2025 (6 days early)
📅
5.0 days Total Age
⏱️
4.0d in 07e-Partial Project Longest Stage
🔄
9 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00534474
URGENT Philips WO Request
Closed
FCO86600081 Follow-up Repair – ASP EMSAR to handle.
Priority
High
Origin
Email
Reason
New Case
Contact
Benjamin Rawcliffe
Owner
Kimberly Hardison
Created
Oct 9, 2025
Work Orders from this Case (3)
WO-01308771 Invoiced
Repair • Fady Khouzam
Created: Oct 10, 2025 • Closed: Oct 10, 2025
WO-01308774 (current) Invoiced
Repair • Fady Khouzam
Created: Oct 10, 2025 • Closed: Oct 18, 2025
WO-01308776 Invoiced
Repair • Fady Khouzam
Created: Oct 10, 2025 • Closed: Oct 11, 2025
Completed with minor delays
Invoiced • 145 days old
🚨
Primary Delay 4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
6.9d
WO Correction Needed
1.6d
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
FMessak- 10-18-2025- this is a corrective maintenance WO , nothing is wrong with the WO.

10/10/2025 Cever dispatched to FSE per Request

🔧 Work Performed
The FSE installed a new RP-Trilogy Evo 3 Way Solenoid Valve and RP-Trilogy Evo Proportional Valve (AECM), Performed a complete PVT as per the MFG's specifications. All tests and calibrations were found to be in spec or passed tests.Device placed back into full clinical service; ready for patient use.
🔍 Technician Findings
Repair.
⚠️ Problem Description
FCO86600081 Follow-up Repair – ASP EMSAR to handle.
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📞
Case Linked Oct 9, 6:38 PM
Case Number: 00534474
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Oct 10, 9:21 AM
Work Order: WO-01308774
Type: Repair
Priority: PC
👷
▶
4 Technician Assigned Oct 10, 9:32 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 10m
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-10T12:00:00.000+0000
⏱️
▶
2 2x Labor Added Oct 10, 11:42 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14h 8m, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Oct 14, 12:28 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 12h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 16, 3:34 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2d 3h
⏳ 2.0 business days
✔️
Status: Completed by Fady Messak Oct 18, 6:25 AM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 1d 14h, 0m
⏳ 1.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 20, 9:56 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 3h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 2:23 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 4h
💰
Status: Invoiced by Josh Longway Oct 24, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 13h 37m
🚨 38.0 business days
🧾
Invoice Created Dec 20, 9:50 AM
Invoice Number: SM-244587

Bottlenecks

Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours

🔗 Related Artifacts

📞
Case 00534474
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Oct 10, 8:00 AM
Created
Oct 10, 9:21 AM
Invoice #
SM-244587

Work Details (3)

Name Type Status Qty Amount Date
WL-02967505 Labor Open 1.5 $142.50 Oct 10, 11:42 PM
WL-02967506 Labor Open 3 $285.00 Oct 10, 11:42 PM
WL-02969842 Labor Open 0.016666666666667 $38.00 Oct 14, 12:28 PM

Details