Midmark Service Request Dispatch Authorization - WO-00114089
Closed
Zone 1
NWD Power Issues
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
10/17 KKelch called Ashley/Kirsten to reschedule for 10/24 between 12 and 2 pm. Kirsten confirmed.
10/10 KKelch called Kirsten back to schedule for 10/17 between 12 and 2 pm as they requested Fridays for scheduling. Customer confirmed.
10/10 KKelch called Ashley to schedule for 10/13 between 12 and 2 pm. Left Vm.
10/10/2025jsells
emailed the customer with WO# and told them a coordinator would call them to schedule the onsite visit
🔧Work Performed
Plugged unit back in on the backside of the sterilizer and perform functional test unit is working properly
🔍Technician Findings
Found that unit was unplugged on the back of the device
⚠️Problem Description
Zone 1
NWD Power Issues
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +19139122450
Completed Oct 17, 2025
10/17 KKelch called Ashley/Kirsten to reschedule for 10/24 between 12 and 2 pm. Kirsten confirmed.
📋
Outbound to +19139122450
Completed Oct 10, 2025
10/10 KKelch called Kirsten back to schedule for 10/17 between 12 and 2 pm as they requested Fridays for scheduling. Customer confirmed.
📋
Outbound to +19139122450
Completed Oct 10, 2025
10/10 KKelch called Ashley to schedule for 10/13 between 12 and 2 pm. Left Vm.
📧
Email: WO-01308804
Completed Oct 10, 2025
To: ashley@kck9ortho.com
CC:
BCC:
Attachment: --none--
Subject: WO-01308804
Body:
Good morning
We received your Midmark repair request and have created a work order for you, WO-01308804. A coordinator will be reaching out to you to schedule a time for service. If you have any questions, you can call us at 800-733-6727 and reference that work order number.
Thank you,
EMSAR Dispatch