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← WO Overview

WO-01308805 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Avalon Veterinary Hospital — 3380 McIntyre Square Dr, Pittsburgh PA, 15237

Oct 10, 2025 → Oct 13, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Oct 17, 2025
✓ SLA Met (4 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Oct 13, 2025)
SLA Target
▶ Clock Running
Status: Created
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 10 → Oct 13, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Oct 10, 2025 Completed: Oct 13, 2025
Business Days Used 0 / 4
0 4d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 10 → Oct 10 Created ▶ Running 0 0 / 4
Oct 10 → Oct 10 Ready for Scheduling ▶ Running 0 0 / 4
Oct 10 → Oct 10 Assigned ▶ Running 0 0 / 4
Oct 10 → Oct 13 Scheduled ▶ Running 0 0 / 4
Dispatch 0.0d
Coordinators 1.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.1 days
Billing
0.0 days
Created: Oct 10, 2025 Due: Oct 16, 2025 Completed: Oct 13, 2025 (3 days early)
📅
1.0 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534376
Midmark Service Request Dispatch Authorization - WO-00114037
Closed
Zone 2 Dispatch Type Repair Email avalonvet120@gmail.com PROBLEM SUMMARY NWD C980 ADDITIONAL NOTES If Maren is not available, anyone who answers the phone can set up service. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Maren Shady
Owner
Kimberly Hardison
Created
Oct 9, 2025
Work Orders from this Case (1)
WO-01308805 (current) Invoiced
Repair • Brandon Green
Created: Oct 10, 2025 • Closed: Oct 13, 2025
Completed with minor delays
Invoiced • 145 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
0.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/10/2025 CRamen spoke to Nicole and scheduled for Monday 10/13/2025 with tech arrival between 8-10am. Nicole will be the contact at 412-761-9149 option 4


10/10 MOwens Sent chatter to CRamen that this Wo is assigned to Brandon

10/10 KHardison, Left a vm regarding WO. Advised that a coordinator will call for scheduling.

🔧 Work Performed
repair completed as below reseated door gasket and door dam ran cycle x1 unit working as intended and placed back into service
🔍 Technician Findings
gasket and door dam loose/not seated properly
⚠️ Problem Description
Zone 2 Dispatch Type Repair Email avalonvet120@gmail.com PROBLEM SUMMARY NWD C980 ADDITIONAL NOTES If Maren is not available, anyone who answers the phone can set up service. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Oct 9, 2:21 PM
Case Number: 00534376
Subject: Midmark Service Request Dispatch Authorization - WO-00114037
Status: Closed
📋
Work Order Created Oct 10, 11:20 AM
Work Order: WO-01308805
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Kimberly Hardison Oct 10, 11:27 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
2 Technician Assigned Oct 10, 1:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 14m
🗓️
▶
2 Status: Scheduled Oct 10, 1:58 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-13T13:00:00.000+0000
⏳ 1.0 business days
⏱️
5x Labor Added Oct 13, 2:56 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 60
✔️
Status: Completed by Brandon Green Oct 13, 3:02 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 1h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Oct 15, 2:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Oct 20, 11:18 AM
Invoice Number: SM-243613

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00534376
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Brandon Green
Scheduled
Oct 13, 9:00 AM
Created
Oct 10, 11:20 AM
Invoice #
SM-243613

Work Details (5)

Name Type Status Qty Amount Date
WL-02968750 Labor Open 1.5 $0.00 Oct 13, 2:56 PM
WL-02968751 Labor Open 1 $110.00 Oct 13, 2:56 PM
WL-02968752 Labor Open 1.5 $0.00 Oct 13, 2:56 PM
WL-02968753 Travel Open 60 $110.00 Oct 13, 2:56 PM
WL-02968754 Travel Open 60 $0.00 Oct 13, 2:56 PM

Details