Q-00030527
Follow up to WO-01303690
Inspection #: 10189
Asset ID: 13035509
Model: CHATTANOOGA - 2841 Notes: Failed multiple inspections for PATIENT PENDANT STOP BUTTON DAMAGED. Parts Needed. Emsar to follow up with quote for needed replacement part if available. Will need service manual to complete the repair if repairable.
Part needed
1 patient stop button, 48083
https://www.ebiotrack.com/omnicor/workorder.php?wo=6976
10/27 KSmith -- Sent email to schedule for Wednesday
🔧Work Performed
Customer Requested Parts Order
⚠️Problem Description
Q-00030527
Follow up to WO-01303690
Inspection #: 10189
Asset ID: 13035509
Model: CHATTANOOGA - 2841 Notes: Failed multiple inspections for PATIENT PENDANT STOP BUTTON DAMAGED. Parts Needed. Emsar to follow up with quote for needed replacement part if available. Will need service manual to complete the repair if repairable.
Part needed
1 patient stop button, 48083
https://www.ebiotrack.com/omnicor/workorder.php?wo=6976
📧
Email: Your Order Has Been Fulfilled.
Completed Jan 15, 2026
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Your Order Has Been Fulfilled.
Body:
Dear Customer,
Your order # WO-01308819 has been fulfilled.
Please find the associated tracking number(s) below:
[485874280772]
These can be tracked at
UPS.com.
Should you have an inquiry please send an email to
dispatch@emsar.com.
EMSAR
Website: www.emsar.com
For any questions please contact the Dispatch Team
800-525-
📧
Email:Re: PRESBYTERIAN HOME -- EMSAR Repair -- WO-01308819
Completed Oct 28, 2025
From: ATomasi@cwpinc.org
To: ksmith@emsar.com
Thanks so much Kourtney
Alle Tomasi III
Operations Manager
Community Wellness Partners
P: 315-272-2274
Presbyterian Campus
www.communitywellnesspartners.org <https://protect.checkpoint.com/v2/r01/___https://www.communitywellnesspartners.org/___.YzJ1OmVtc2FyMTpjOm86YjllZDA2OTU3NmNjZGE2ZGFlYjA5N2M2YWY0ODNkMjg6Nzo5Yjc0Ojc3ZGY1YmY2YWNhNWUxOTE0MjQ4ZDZiNTJiNmYzMWUwNjc2MTcwZDY4ZjgyZDRiMGFhNzNiYmEyMzNiZjc5ZDM6aDpUOkY>
________________
📧
Email:Re: PRESBYTERIAN HOME -- EMSAR Repair -- WO-01308819
Completed Oct 28, 2025
From: ATomasi@cwpinc.org
To: ksmith@emsar.com
Good morning Kourtney,
Wednesday works for us. Do you have an estimated time of arrival for the technician?
Thanks,
Have a great day!
Alle Tomasi III
Operations Manager
Community Wellness Partners
P: 315-272-2274
Presbyterian Campus
www.communitywellnesspartners.org <https://protect.checkpoint.com/v2/r01/___https://www.communitywellnesspartners.org/___.YzJ1OmVtc2FyMTpjOm86MWE0MjczNzkyNTU4Y2ViZDA2ZGZmNjZmMWZhMGEyNmY6NzoyM2Qx
📧
Email: PRESBYTERIAN HOME -- EMSAR Repair -- WO-01308819
Completed Oct 27, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: PRESBYTERIAN HOME -- EMSAR Repair -- WO-01308819
Body:
Hi Allie,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at PRESBYTERIAN HOME located at 4290 Middle Settlement Road?
· If not, would you have the contact information of the person I need to speak with?
· If you are the corre
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 24, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308819Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030527
Follow up to WO-01303690
Inspection #: 10189
Asset ID:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 17, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308819Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030527
Follow up to WO-01303690
Inspection #: 10189
Asset ID:
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 10, 2025
To: atomasi@cwpinc.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308819Location: PRESBYTERIAN HOMEAddress: 4290 MIDDLE SETTLEMENT ROAD NEW HARTFORD, NY 13413Device: Problem Description: Q-00030527
Follow up to WO-01303690
Inspection #: 10189
Asset ID:
Oct 28, 2025 1:32pm
@Shawn Rogers @Kourtney Smith I just confirmed with alle the POC that the part shipped for this repair just plugs in & he will take care of it. The return visit scheduled for tomorrow is not needed.
Oct 28, 2025 1:57pm
@Ashley Perry This customer doesn't need the tech to come out. They put the part in themselves. Can I make this a parts order? The quote has travel on it.
Timeline
📞
Case Linked Oct 6, 8:56 AM
Case Number:00533090
Subject:Needs quote
Status:Closed
⚠️5.0 business days
📋
▶
4
Work Order Created Oct 10, 12:02 PM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
Parts Requested
Order:00083322
Status:Closed
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2m
🚨11.0 business days
🔩
▶
2
2x Parts Added Oct 27, 2:05 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:17d 2h
👷
▶
2
Technician Assigned Oct 27, 4:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Reschedule
To:Assigned
Duration in Previous:2h 24m
🗓️
▶
2
Status: Scheduled Oct 28, 8:34 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-10-29T17:00:00.000+0000
🆕
Status: Entered by Kourtney SmithOct 28, 1:33 PM
From:Scheduled
To:Entered
Duration in Previous:4h 58m
👷
▶
2
Technician Assigned Oct 28, 4:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From:Entered
To:Assigned
Duration in Previous:2h 41m
🚨53.0 business days
📦
Status: Awaiting Parts by Rhonnie ReevesJan 15, 2:32 PM
From:Assigned, Awaiting Parts
To:Awaiting Parts, Closed
Duration in Previous:78d 23h, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Jan 19, 6:14 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨24.0 business days
🧾
Invoice Created Feb 23, 12:09 PM
Invoice Number:SM-251690
Bottlenecks
Awaiting Parts
Duration: 11.0 business days (threshold: 3.0 business days)
Exceeded by 8.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business hours
Assigned
Duration: 52.5 business days (threshold: 4.0 business hours)
Exceeded by 52.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)