Detailed work order timeline, KPIs, and analysis
HIGI LLC • Installation • PC
📍 Cut Off Center — 6600 Belgrade St, New Orleans LA, 70131
Oct 10, 2025 → Oct 30, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 10 → Oct 10 | Created | ▶ Running | 0 | 0 |
| Oct 10 → Oct 10 | L2 Screening | ▶ Running | 0 | 0 |
| Oct 10 → Oct 10 | Entered | ▶ Running | 0 | 0 |
| Oct 10 → Oct 15 | Awaiting Parts | ⏸ Paused | 2 | — |
| Oct 15 → Oct 20 | Production | ▶ Running | 3 | 3 |
| Oct 20 → Oct 23 | Logistics | ▶ Running | 3 | 6 |
| Oct 23 → Oct 29 | Ready for Scheduling | ▶ Running | 4 | 10 |
| Oct 29 → Oct 29 | Assigned | ▶ Running | 0 | 10 |
| Oct 29 → Oct 29 | Scheduled | ▶ Running | 0 | 10 |
| Oct 29 → Oct 29 | Tech On Site | ▶ Running | 0 | 10 |
10.31.25 hshaw - missing 7 quality pictures, chat jMurray.
Missing BOL
10/29/25 AJinerson - Teams message to ASM on how to proceed since site won't answer/call us back to confirm scheduling.
Per NFloyd, proceed with scheduling tech on site today, 10/29 as planned. NFloyd with inform Higi as well.
10/29/25 AJinerson - Called backup POC again (Natasha Robinson) and left another VM regarding needing to confirm scheduling tech visit for today, 10/29.
10/29/25 AJinerson - Called POC Anthony and left additional VM needing to confirm tech visit for today, 10/29 with eta between 1PM - 3PM.
10/28/25 AJinerson - Called third number listed for contact - Natasha Robinson - Left additional VM regarding needing to confirm service visit for 10/29 between 1:00 PM - 3:00 PM.
10/28/25 AJinerson - Called secondary contact listed to see if we can confirm tech visit.
Left VM for Natasha Robinson regarding needing to confirm our technician's scheduled visit for 10/29 with eta between 1:00 PM - 3:00 PM.
10/28/25 AJinerson - Left VM for Cut Off Rec Center - Anthony Leche needing to confirm scheduling tech visit for Weds. 10/29 with eta between 1:00 PM - 3:00 PM.
10/28/25 AJinerson - Rec. notice that FSE RButler will be servicing the below 3 Higi Installs on 10/29 - past SLA, communicated with ASM, due to tech having to travel to this area to ensure it's an EMSAR tech servicing WOs and our local FSE not available this week (out of state).
Unable to assign 3 WOs to FSE until skillset assigned to him. FSE has EMSAR U course assigned to him and is to complete on 10/28 to service on 10/29.
WO-01308834
WO-01308835
WO-01308916
10/27/25 AJinerson - Via Teams - Following up w/ SUP/team on how to proceed with these 3 Install WOs due tomorrow 10/28 since local tech is traveling out of state to cover work, and we have been requested to not use WM for this matter.
Teams message to ASC chat about issues w/ assigning all 3 WOs to FSE due to skillset issue.
10/27/25 AJinerson - Via Teams - Following up w/ SUP/team on how to proceed with these 3 Install WOs due tomorrow 10/28 since local tech is traveling out of state to cover work, and we have been requested to not use WM for this matter.
10/24/25 AJinerson - Teams message to team to see what our options to send EMSAR tech for installs on 10/28 are as local tech will be out of state covering other Higi/HCP work.
10/24/25 AJinerson - Spoke with ASM Nikki who confirmed units have been picked up for all 3 installs and are all set to be delivered to each site on Mon. 10/27 and asking for install date of 10/28.
WO-01308834
WO-01308835
WO-01308916
10/24/25 AJinerson - Per email w/ ASM: As of 10/21 these kiosks have not yet been picked up, team notified Higi of this and the pick up should be addressed shortly. .
10/23/25 AJinerson - Discussed w/ tech SUP in scheduling meeting regarding 3 Install WOs in NOLA area all showing install date of 10/28. Our local EMSAR tech will be out of state covering HCP WOs. Tech SUP following up with ASM for more info needed on WOs and if we are to proceed w/ EMSAR tech.
10/23/25 AJinerson - WO has due date of 10/27 but install date on prob. description says 10/28. Also there is no "delivery date" on prob. description.
Ready Date 10/21/2025 BA
10/10/25 lcoonrod
L2 returned saying they need more info. See chatter to L2 asking what else is needed.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02981188 | Parts | Open | 1 | $0.00 | Oct 23, 9:30 AM |
| WL-02981189 | Expenses | Open | 1 | $0.00 | Oct 23, 9:30 AM |
| WL-02986415 | Expenses | Open | 1 | $0.00 | Oct 28, 11:46 AM |
| WL-02986416 | Expenses | Open | 1 | $0.00 | Oct 28, 11:46 AM |
| WL-02988676 | Labor | Open | 0.75 | $0.00 | Oct 29, 6:09 PM |
| WL-02988677 | Labor | Open | 1 | $213.50 | Oct 29, 6:09 PM |
| WL-02988678 | Labor | Open | 1 | $0.00 | Oct 29, 6:09 PM |
| WL-02988679 | Travel | Open | 18.7 | $0.00 | Oct 29, 6:09 PM |
| WL-02988680 | Travel | Open | 12.7 | $0.00 | Oct 29, 6:09 PM |
| WL-02990302 | Labor | Open | 8 | $0.00 | Oct 30, 4:56 PM |
| WL-02990303 | Travel | Open | 436.8 | $0.00 | Oct 30, 4:56 PM |
| WL-02990325 | Expenses | Open | 1 | $0.00 | Oct 30, 5:03 PM |