Detailed work order timeline, KPIs, and analysis
HIGI LLC • Installation • PC
📍 Milne Recreation Center — 5420 Franklin Avenue, New Orleans LA, 70122
Oct 10, 2025 → Oct 30, 2025
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Oct 10 → Oct 10 | Created | ▶ Running | 0 | 0 |
| Oct 10 → Oct 10 | L2 Screening | ▶ Running | 0 | 0 |
| Oct 10 → Oct 10 | Entered | ▶ Running | 0 | 0 |
| Oct 10 → Oct 10 | L2 Screening | ▶ Running | 0 | 0 |
| Oct 10 → Oct 15 | Awaiting Parts | ⏸ Paused | 2 | — |
| Oct 15 → Oct 20 | Production | ▶ Running | 3 | 3 |
| Oct 20 → Oct 23 | Logistics | ▶ Running | 3 | 6 |
| Oct 23 → Oct 29 | Ready for Scheduling | ▶ Running | 4 | 10 |
| Oct 29 → Oct 29 | Assigned | ▶ Running | 0 | 10 |
| Oct 29 → Oct 29 | Scheduled | ▶ Running | 0 | 10 |
| Oct 29 → Oct 29 | Tech On Site | ▶ Running | 0 | 10 |
10.31.25 hshaw - missing 7 quality pictures, chat jMurray.
Missing BOL and confirm no freight charge, chat BChanney.
10-30 Pgreen FSE was not able to close on time due to parts order issue.
**CONFIRMED SCHEDULED** Just need skillset on tech
10/28/25 AJinerson - Call logged on WO-01308835.
Called POC Iris, George answered and confirmed tech visit for tomorrow, 10/29 with ETA between 10:30 AM - 12:30 PM.
George or Iris will be POC on site tomorrow and can be reached directly at (504) 658-3088.
They confirmed they received the unit on site.
George also said he's affiliated with the Joe W. Brown Rec Center - WO-01308916 and said he can confirm scheduling tech visit for them as well.
Confirmed scheduling for 10/29 with ETA between 8:00 AM - 10:00 AM and George said he will communicate this with Eric Dudley as well.
10/28/25 AJinerson - Rec. notice that FSE RButler will be servicing the below 3 Higi Installs on 10/29 - past SLA, communicated with ASM, due to tech having to travel to this area to ensure it's an EMSAR tech servicing WOs and our local FSE not available this week (out of state).
Unable to assign 3 WOs to FSE until skillset assigned to him. FSE has EMSAR U course assigned to him and is to complete on 10/28 to service on 10/29.
WO-01308834
WO-01308835
WO-01308916
10/27/25 AJinerson - Via Teams - Following up w/ SUP/team on how to proceed with these 3 Install WOs due tomorrow 10/28 since local tech is traveling out of state to cover work, and we have been requested to not use WM for this matter.
Teams message to ASC chat about issues w/ assigning all 3 WOs to FSE due to skillset issue.
10/24/25 AJinerson - Teams message to team to see what our options to send EMSAR tech for installs on 10/28 are as local tech will be out of state covering other Higi/HCP work.
10/24/25 AJinerson - Spoke with ASM Nikki who confirmed units have been picked up for all 3 installs and are all set to be delivered to each site on Mon. 10/27 and asking for install date of 10/28.
WO-01308834
WO-01308835
WO-01308916
10/24/25 AJinerson - Per email w/ ASM: As of 10/21 these kiosks have not yet been picked up, team notified Higi of this and the pick up should be addressed shortly. .
10/23/25 AJinerson - Discussed w/ tech SUP in scheduling meeting regarding 3 Install WOs in NOLA area all showing install date of 10/28. Our local EMSAR tech will be out of state covering HCP WOs. Tech SUP following up with ASM for more info needed on WOs and if we are to proceed w/ EMSAR tech.
Ready Date 10/21/2025 BA
10/10/25 lcoonrod
L2 returned saying they need more info. See chatter to L2 asking what else is needed.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02981190 | Parts | Open | 1 | $0.00 | Oct 23, 9:30 AM |
| WL-02981191 | Expenses | Open | 1 | $0.00 | Oct 23, 9:30 AM |
| WL-02988011 | Labor | Open | 0.55 | $0.00 | Oct 29, 2:01 PM |
| WL-02988012 | Labor | Open | 1.75 | $213.50 | Oct 29, 2:01 PM |
| WL-02988013 | Travel | Open | 10.4 | $0.00 | Oct 29, 2:01 PM |