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WO-01308846 ↗ ServiceMax

Vera Whole Health • Inspection • PSM

📍 Vera Whole Health - Midtown Anchorage — 582 E. 36th Ave., Suite 302, Anchorage AK, 99503

Oct 10, 2025 → Oct 31, 2025

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✓ SLA Met (3 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
▶ Clock Running
Status: Created
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 10 → Oct 13, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Oct 13 → Oct 22, 2025
7 business days (counted)
Running total: 7 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 22 → Oct 28, 2025
4 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 11 of ? biz days used
Created: Oct 10, 2025 Completed: Oct 28, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 10 → Oct 10 Created ▶ Running 0 0
Oct 10 → Oct 13 Ready for Scheduling ▶ Running 0 0
Oct 13 → Oct 22 Assigned ▶ Running 7 7
Oct 22 → Oct 28 Scheduled ▶ Running 4 11
Oct 28 → Oct 28 Tech On Site ▶ Running 0 11
Dispatch 0.0d
Coordinators 12.2d
Field Work 3.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.2 days
Over SLA
Field Work
3.5 days
Over SLA
Created: Oct 10, 2025 Due: Dec 31, 2025 Completed: Oct 31, 2025 (61 days early)
📅
14.3 days Total Age
⏱️
7.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
10.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Michah Brackett — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 27, 2025
Visit 2 Oct 28, 2025
Visit 3 Oct 30, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00534502
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 82 pieces https://www.ebiotrack.com/inspection.php?iid=30630
Priority
Standard
Origin
Email
Reason
New Case
Contact
Raquel Gonzalez
Owner
Leona Coonrod
Created
Oct 10, 2025
Work Orders from this Case (1)
WO-01308846 (current) Invoiced
Inspection • Michah Brackett
Created: Oct 10, 2025 • Closed: Oct 31, 2025
Completed with significant delays
Invoiced • 145 days old
🚨
Primary Delay 7.0 days stuck in "Assigned"
⏱️
Total Delay 10.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
7.0d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
2.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10-28-25-MBRAC-EBIO FROZE ON COMPLETED FORM. COULDNT GET SIGNATURE. WILL CLOSE WORK ORDER WHEN I RETURN HOME

10-22 Mburris called site and spoke with Constane and set up appt she called from 808-497-8627

🔧 Work Performed
INSPECTED OR CALIBRATED OR BOTH 67 PIECES OF EQUIPMENT PER MANUFACTURES SPECIFICATIONS
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 82 pieces https://www.ebiotrack.com/inspection.php?iid=30630
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 82 pieces https://www.ebiotrack.com/inspection.php?iid=30630

Timeline

📞
Case Linked Oct 10, 7:00 AM
Case Number: 00534502
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Oct 10, 2:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 1.0 business days
👷
▶
2 Technician Assigned Oct 13, 11:24 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 21h
⚠️ 7.0 business days
🗓️
▶
2 Status: Scheduled Oct 22, 4:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-10-28T15:00:00.000+0000
💵
3x Expenses Added Oct 22, 4:57 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.9 business days
🔧
Status: Tech On Site by Michah Brackett Oct 28, 12:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 20h
💵
Expenses Added Oct 28, 1:15 PM
Type: Expenses
Status: Open
Qty: 1
🔩
Parts Added Oct 28, 2:43 PM
Type: Parts
Status: Open
Qty: 1
⏱️
▶
2 11x Labor Added Oct 28, 7:33 PM
11x Labor Added → Status: Completed
✔️
Status: Completed by Michah Brackett
From: Tech On Site
To: Completed
Duration in Previous: 6h 56m
⏳ 2.6 business days
⏱️
8x Labor Added Oct 30, 11:54 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 13, 10, 70
⏱️
▶
2 Labor Added Oct 31, 12:31 AM
Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From: Completed
To: Closed
Duration in Previous: 2d 4h
📄
Status: Ready to Bill by Diane Patton Oct 31, 12:11 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 11h 39m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:42 AM
Invoice Number: SM-245364

Bottlenecks

Assigned
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Completed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00534502
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Michah Brackett
Scheduled
Oct 28, 11:00 AM
Created
Oct 10, 2:00 PM
Invoice #
SM-245364

Work Details (25)

Name Type Status Qty Amount Date
WL-02980374 Expenses Open 1 $0.00 Oct 22, 4:57 PM
WL-02980375 Expenses Open 1 $0.00 Oct 22, 4:57 PM
WL-02980376 Expenses Open 1 $0.00 Oct 22, 4:57 PM
WL-02986517 Expenses Open 1 $0.00 Oct 28, 1:15 PM
WL-02986639 Parts Open 1 $261.01 Oct 28, 2:43 PM
WL-02987196 Labor Open 2 $0.00 Oct 28, 7:33 PM
WL-02987197 Labor Open 9.5 $0.00 Oct 28, 7:33 PM
WL-02987198 Labor Open 0.5 $0.00 Oct 28, 7:33 PM
WL-02987199 Labor Open 0.5 $0.00 Oct 28, 7:33 PM
WL-02987200 Labor Open 7 $1,695.00 Oct 28, 7:33 PM
WL-02987201 Labor Open 0.5 $0.00 Oct 28, 7:33 PM
WL-02987202 Travel Open 70 - Oct 28, 7:33 PM
WL-02987203 Travel Open 10 - Oct 28, 7:33 PM
WL-02987204 Travel Open 10 - Oct 28, 7:33 PM
WL-02987205 Travel Open 10 - Oct 28, 7:33 PM
WL-02987206 Expenses Open 1 $0.00 Oct 28, 7:33 PM
WL-02991175 Labor Open 0.5 $0.00 Oct 30, 11:54 PM
WL-02991176 Labor Open 13 $0.00 Oct 30, 11:54 PM
WL-02991177 Travel Open 10 - Oct 30, 11:54 PM
WL-02991178 Travel Open 70 - Oct 30, 11:54 PM
WL-02991179 Expenses Open 1 $0.00 Oct 30, 11:54 PM
WL-02991180 Expenses Open 1 $0.00 Oct 30, 11:54 PM
WL-02991181 Expenses Open 1 $0.00 Oct 30, 11:54 PM
WL-02991182 Expenses Open 1 $0.00 Oct 30, 11:54 PM
WL-02991252 Labor Open 1.5 $0.00 Oct 31, 12:31 AM

Details